Psychological Communication Concepts

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Questions and Answers

Which needs follow physiological and safety needs in Maslow's hierarchy?

  • Self-actualization needs
  • Cognitive needs
  • Esteem needs
  • Love and belongingness needs (correct)

Which category is NOT part of esteem needs as classified by Maslow?

  • Respect from others
  • Dignity
  • Intimacy (correct)
  • Achievement

How does self-concept influence a person's perceptions?

  • It solely depends on external validation.
  • It has no impact on perception.
  • It disregards others’ emotions.
  • It enhances accurate perception of others. (correct)

What can significantly alter a person's perception of a situation?

<p>Their current psychological state (A)</p> Signup and view all the answers

Which of the following is a factor that influences how one perceives a current situation?

<p>Past experiences (A)</p> Signup and view all the answers

What is a key characteristic of self-actualization needs?

<p>Realizing personal potential (C)</p> Signup and view all the answers

How do beliefs primarily affect perception?

<p>They create a reality based on individual interpretation. (D)</p> Signup and view all the answers

Which need is most crucial for children and adolescents according to Maslow?

<p>Esteem needs (B)</p> Signup and view all the answers

What characterizes intra-individual communication?

<p>Silent reflection on one's thoughts and experiences (B)</p> Signup and view all the answers

What is a key factor influencing perception according to the content?

<p>The individual's needs and motives (B)</p> Signup and view all the answers

In Maslow's hierarchy of needs, which level comes directly after physiological needs?

<p>Safety (B)</p> Signup and view all the answers

Which of the following describes deficiency needs?

<p>Needs that arise due to deprivation (D)</p> Signup and view all the answers

How do unsatisfied needs influence an individual's perception?

<p>They cause wishful thinking and selective perception (B)</p> Signup and view all the answers

What is the top level of Maslow's hierarchy of needs?

<p>Self-actualization (B)</p> Signup and view all the answers

What is the primary role of the sender in the communication process?

<p>To initiate the conversation and convey an idea (D)</p> Signup and view all the answers

Which aspect greatly influences the success of the encoded message?

<p>The sender's perception and background (D)</p> Signup and view all the answers

What role does perception play in an individual's ability to understand their external world?

<p>It organizes sensory stimuli for interpretation (C)</p> Signup and view all the answers

What mental processes are involved in the perception according to the content?

<p>Thoughts, experiences, and sensory processing (A)</p> Signup and view all the answers

What does the decoding process involve for the receiver?

<p>Interpreting the sender's message accurately (C)</p> Signup and view all the answers

Which of the following is NOT a type of communication channel mentioned?

<p>Visual (A)</p> Signup and view all the answers

In the communication process, what primarily determines how well a receiver decodes a message?

<p>The receiver's knowledge and experience (D)</p> Signup and view all the answers

What is emphasized as essential for effective communication to occur?

<p>The receiver must understand the message as intended (D)</p> Signup and view all the answers

What role does feedback play in the communication process?

<p>It helps the sender know the efficacy of the message. (C)</p> Signup and view all the answers

What can be included in the message component of communication?

<p>Symbols, signs, and body gestures (A)</p> Signup and view all the answers

Which element of the communication process focuses on the selection of the medium for the message?

<p>Communication Channel (B)</p> Signup and view all the answers

Which type of communication relies on spoken words?

<p>Verbal communication (B)</p> Signup and view all the answers

What can nonverbal communication indicate about a speaker?

<p>The speaker's confidence and genuineness. (B)</p> Signup and view all the answers

Which example illustrates visual communication?

<p>A map used to explain directions. (A)</p> Signup and view all the answers

What is one key benefit of pairing nonverbal communication with verbal communication?

<p>It reduces the chances of miscommunication. (B)</p> Signup and view all the answers

Why is understanding communication methods important in business settings?

<p>It ensures effective information exchange. (C)</p> Signup and view all the answers

Which of the following describes sarcasm in communication?

<p>A verbal expression often accompanied by tone. (D)</p> Signup and view all the answers

What type of communication is NOT included in the three main types of communication?

<p>Written communication (D)</p> Signup and view all the answers

How does the denial of lower-level needs affect motivation according to Maslow's theory?

<p>It strengthens the motivation for those needs over time. (C)</p> Signup and view all the answers

What are growth needs characterized by?

<p>A desire for personal development. (B)</p> Signup and view all the answers

At which level of Maslow's hierarchy do physiological needs fall?

<p>First level (B)</p> Signup and view all the answers

What happens to deficit needs once they are 'more or less' satisfied?

<p>They become less compelling but can recur. (A)</p> Signup and view all the answers

What could disrupt an individual's progress through Maslow's hierarchy?

<p>Experiencing life events like divorce or job loss. (C)</p> Signup and view all the answers

Which of the following is NOT a physiological need according to Maslow?

<p>Safety (D)</p> Signup and view all the answers

Which statement best captures Maslow's later clarification about needs satisfaction?

<p>The satisfaction of needs is a gradual process. (B)</p> Signup and view all the answers

What is self-actualization in Maslow's hierarchy?

<p>The realization of personal potential and self-growth. (A)</p> Signup and view all the answers

What role do expectations play in a person's perception of others?

<p>Expectations can create biases about others' capabilities. (C)</p> Signup and view all the answers

How do environmental factors influence perception?

<p>All elements like time, location, and light can affect perception. (C)</p> Signup and view all the answers

Which factors significantly influence a person's awareness?

<p>Drugs and previous experiences. (D)</p> Signup and view all the answers

What is the main objective when using the Johari Window in teams?

<p>To develop the Open area as much as possible. (B)</p> Signup and view all the answers

Which statement best describes two-way communication?

<p>It involves feedback from the receiver to the sender. (D)</p> Signup and view all the answers

Which components combine to form human personality?

<p>Motives, beliefs, and emotions combine to shape personality. (B)</p> Signup and view all the answers

What is a potential result of operating in the Open area of the Johari Window?

<p>Open and honest communication. (B)</p> Signup and view all the answers

In what way can cultural upbringing affect someone's perception?

<p>It can lead to misunderstandings based on differing values. (B)</p> Signup and view all the answers

Flashcards

Communication

The process of creating and sharing information, ideas, opinions, and feelings between people.

Sender

The person who starts the communication and has an idea to convey.

Encoding

The process of translating an idea into a message using words, symbols, or gestures.

Message

The actual content being conveyed, which can be written, spoken, symbolic, or nonverbal.

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Channel

The medium used to transmit the message, such as speech, writing, or technology.

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Receiver

The person who receives the message and attempts to understand it.

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Decoding

The interpretation of the received message, aiming for a shared understanding with the sender.

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Feedback

The response the receiver sends back to the sender, indicating understanding or a reaction.

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Verbal Communication

Communication that uses spoken words, either face-to-face or remotely.

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Nonverbal Communication

Communication that uses body language, facial expressions, hand gestures, and posture.

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Visual Communication

Communication that uses visual aids like signs, maps, drawings, color, or graphic design.

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Receiver's Interpretation

An individual's understanding and interpretation of the message.

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Sender's Intention

The intention or meaning that the sender conveys.

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Understanding Verification

The process of checking whether the receiver has understood the message as intended.

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Intra-individual communication

Communication within an individual, encompassing their thoughts, feelings, and perceptions.

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Perception

The process of receiving, processing, coding, storing, and retrieving information from the external world.

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Needs and Motives in Perception

The way we perceive things can be influenced by unsatisfied needs or desires.

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Maslow's Hierarchy of Needs

A hierarchical model of human needs, starting with basic physiological needs and ascending to self-actualization.

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Deficiency Needs

Needs that arise from a lack of something, such as food, safety, or belonging.

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Growth Needs

Needs that focus on personal growth and fulfillment, such as self-actualization.

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Self-awareness in Intra-individual Communication

The ability to recognize oneself, one's relationship to the world, and the limitations of knowledge.

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Psychological Processes in Perception

The mental processes used to organize sensory stimuli, interpret information, and assign meaning to the external world.

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Physiological Needs

These are the most basic requirements for survival, like food, water, shelter, and sleep. Without them, the body cannot function properly.

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Safety Needs

These needs involve feeling safe and secure. They include protection from harm, order, stability, and freedom from fear.

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Love and Belonging Needs

These needs involve feeling loved, accepted, and belonging to a group. They include friendship, intimacy, and a sense of connection.

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Esteem Needs

These needs involve feeling good about yourself and having confidence in your abilities. They include self-esteem, respect from others, achievement, and independence.

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Self-Actualization Needs

These needs involve reaching your full potential as a person. They include creativity, problem-solving, personal growth, and self-actualization.

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Hierarchy of Needs

This is the idea that needs must be satisfied in a specific order, starting with the most basic needs and progressing to higher-level needs.

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Progressive Satisfaction of Needs

This refers to the idea that meeting needs is not an all-or-nothing process. Even if a need is not fully satisfied, it can be addressed enough to move on to the next level.

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Fluctuation in Needs

This refers to the idea that individuals may move up and down the hierarchy of needs due to life experiences.

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Expectations

The anticipation of someone's behavior based on their role or situation.

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Situation

Elements in the environment like time, location, or temperature that influence perception.

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Love and Belongingness Needs

A need for social connection, feeling like you belong, and having strong interpersonal relationships. Examples include friendship, intimacy, trust, and receiving affection.

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Cultural Upbringing

A person's values, beliefs, and cultural background influence their perceptions.

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Factors Influencing Awareness

Factors influencing a person's awareness, including drugs, previous experiences, and communication.

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Two-Way Communication

A communication exchange where both parties send and receive information.

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One-Way Communication

Communication where information flows only from sender to receiver, without feedback.

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Self-Concept

How we see ourselves, which influences how we view others and situations. A strong self-concept leads to more accurate perceptions.

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Past Experiences

Past experiences shape how we perceive present situations. For example, someone betrayed by friends might be wary of new relationships.

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Johari Window

A model representing the different aspects of a person's personality: open, hidden, blind, and unknown.

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Open Frame

The open area within the Johari Window, representing the aspects of a personality that are both known to the individual and others.

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Current Psychological State

Our emotional state affects our perceptions. Feeling happy or depressed can change how we interpret events.

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Beliefs

Our beliefs strongly influence what we perceive as true. We often filter information to support our existing beliefs.

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Confirmation Bias

The tendency to perceive things in a way that confirms our pre-existing beliefs or expectations, often ignoring contradictory information.

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Study Notes

Psychological Communication

  • Communication is the process of producing and imparting information, exchanging ideas, opinions, and feelings to influence and create a response.
  • A dynamic process starts with the sender conceptualizing an idea, transmitting the message through a channel to the receiver, who provides feedback. This loop happens within a timeframe.
  • Key elements: Sender, Encoding, Message, Channel, Receiver, Decoding, Feedback.

Communication Process

  • Sender (or communicator): The individual initiating the conversation, and conceptualizing the idea to convey.
  • Encoding: The sender uses words, symbols, and non-verbal cues (body language) to translate information into a message. The sender's knowledge, skills, and background affect the encoding success.
  • Message: The information the sender intends to convey; can be written, oral, symbolic (sign language), or non-verbal (body language).
  • Channel: The medium through which the message is transmitted (e.g., oral, written, virtual). Medium choice considers relationships between sender and receiver, and urgency of the message.
  • Receiver: The individual for whom the message is intended.
  • Decoding: The receiver interprets the sender's message, trying to understand it in the same way intended. The receiver's knowledge, skills, and experience influence how the message is decoded.
  • Feedback: The final step. Ensures the receiver received and correctly interpreted the message, as intended by the sender. Promotes communication effectiveness. Receiver response can be verbal or nonverbal.

Types of Communication

  • Verbal Communication: Spoken words.
  • Nonverbal Communication: Includes body language, expressions, and appearance.
  • Visual Communication: Includes signs, maps, graphics, and colors to reinforce verbal information.

Communication Patterns

  • Intra-individual: Communication within the individual (e.g., self-talk, reflection).
  • Inter-individual: Communication between individuals (e.g., face-to-face conversations).

Factors Influencing Perception

  • Needs and Motives: Unsatisfied needs influence perception. People try to satisfy their needs, even if it is not in the real world but the imaginary world.
  • Past experiences: Past experiences shape how present situations are perceived.
  • Beliefs: Personal beliefs affect a person's interpretations of information.
  • Expectations: Anticipated behavior affects perception.
  • Emotional State: Mood and emotional state affect current situation perception.
  • Cultural Upbringing: Values and ethics influence perception.
  • Personality Components: Motives, habits, emotions, and beliefs shape perceptions.
  • Physical environment: Location, lighting, and atmosphere influence perception.

Communication Channels

  • Two-way communication: Both parties send and receive information, enabling feedback for improved understanding.
  • One-way communication: Message flows from sender to receiver; lacks feedback. Examples include radio broadcasts.

Johari Window

  • A tool for communication analysis, showing how Self-Concept and Feedback create an 'Open Area'.
  • Open Area: Information known by both oneself and others; indicates strong communication.
  • Blind Area: Information known by others but unknown to the individual.
  • Hidden Area: Information known by the individual, but hidden from others.
  • Unknown Area: Information unknown to both.

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