Questions and Answers
What is the communication process?
the process of communication is successful only when the receiver understands an idea as the sender intended it. The communication process has five steps: idea formation, message encoding, message transmission, message decoding, and feedback.
What is the first step in the communication process?
Idea formation
What is the second step in the communication process?
Message encoding
What is the term for misunderstanding resulting from missed meanings in the communication process?
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What is the third step in the communication process?
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What is 'noise' in the context of communication?
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What is the fourth step in the communication process?
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What is the fifth step in the communication process?
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What are the four phases of team development?
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What is the first phase of team development?
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What is the second phase of team development?
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What is the third phase of team development?
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What is the fourth phase of team development?
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What are the three stages of the writing process?
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What is active voice?
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What is passive voice?
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What are informational reports?
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What are analytical reports?
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What is an indirect organizational pattern?
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What is a direct organizational pattern?
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Study Notes
Communication Process
- Successful communication hinges on the receiver understanding the sender's intended message.
- Five essential steps: idea formation, message encoding, message transmission, message decoding, and feedback.
Idea Formation
- First step influenced by sender's mood, reference frame, background, and culture.
Message Encoding
- Second step involves transforming ideas into words or gestures that convey meaning.
Bypassing
- Occurs during message encoding, leading to misunderstandings from missed meanings.
Message Transmission
- Third step involves conveying the message through various channels like computer, phone, or letter.
Noise
- Refers to anything that disrupts message transmission during the communication process.
Message Decoding
- Fourth step, where the receiver translates the message from symbols into understanding.
Feedback
- Fifth step includes verbal and nonverbal responses from the receiver, confirming if the message was received and understood.
Four Phases of Team Development
- Successful teams progress through four phases: forming, storming, norming, and performing.
Forming
- Initial stage where team members become acquainted with one another.
Storming
- Conflict often emerges as members establish roles, responsibilities, and interaction rules.
Norming
- Tension reduces; roles are clarified, leading to increased information sharing among team members.
Performing
- Team loyalty develops, members exhibit a problem-solving attitude, and focus on achieving goals.
3 x 3 Writing Process
- Comprises three stages: prewriting, writing, and revising.
- Prewriting involves setting a purpose and understanding the audience.
- Writing includes data gathering and creating the first draft.
- Revising focuses on clarity, conciseness, and readability, alongside error checking.
Active Voice
- The subject performs the action. Example: "Marcelo completed his tax return."
Passive Voice
- The subject receives the action. Example: "The tax return was completed."
Informational Reports
- Present data without analysis or recommendations. Examples: trip reports, routine operations, compliance documentation.
Analytical Reports
- Offer analysis, conclusions, and recommendations to persuade readers or prompt decision-making.
Indirect Organizational Pattern
- Conclusions appear at the end of the report, starting with an introduction and problem description, suitable for persuading or informing readers unfamiliar with the topic.
Direct Organizational Pattern
- The main purpose is presented early in the report, commonly used in informational reports like letter reports.
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Description
Test your understanding of the communication process with these flashcards. Explore key concepts like idea formation, message encoding, and feedback through concise definitions. Perfect for anyone looking to solidify their grasp on effective communication techniques.
