Project Quality Management - Week 1

• Project Quality Management (SSUD12-114)
• Course is for Bachelor of Project Management, Faculty of Society & Design
• Lecturer: Siddra Qayyum

Introduction Questions:

• Share something about yourself.
• Share something you enjoy.
• Share a childhood memory.
• Share a guess about yourself that people wouldn't expect.
• Share something you can't live without.
• Share something you watch or listen to.

PMBOK Core Concepts

• The Project Management Body of Knowledge (PMBOK) is covered
• Key areas include:
• Planning Quality Management (PMBOK 8.1)
• Performing Quality Assurance (PMBOK 8.2)
• Controlling Quality (PMBOK 8.4)

Assignments and Exams

• Assessment is based on two assignments worth 25% each and a formal exam worth 50%
• Assignment 1 entails a "Quality Assurance & Audit plan" due in Week 5
• Assignment 2 entails a "defects and its rectification report" due in Week 10.
• Assignments are based on a case study uploaded in ilearn
• The online exam includes multiple-choice questions in Week 14
• Tutorial tasks must be submitted electronically to SSUD12-119 Project Integration Management

Quality Management

• It's not enough to ensure the project is on time and under budget
• You must also ensure the product suits the stakeholders' needs.
• Quality is building what you promise efficiently.

What is Quality?

• Applies principles of setting goals and taking measurements.

Poor Quality Consequences

• Result in increased spending on inspections, testing, and certification

• Result in increased time to get things right the first time

• Result in increased work complications

• Quality Management is defined as delivering what was designed and specified.

• It Includes:

• Avoiding defects that result from poor execution

• Resulting in potentially costly fixes and delays in project handover due to rework

Project Quality Management (PQM)

• This is a set of processes to achieve project quality

• Provides assurance through inspection, testing, and certification

• There are three processes within PQM:

• Planning quality management

• Managing quality

• Controlling quality

Quality Definition

• Quality focus produces deliverables that meet project objectives
• Delivers alignment to the needs, uses, and acceptance requirements set forth by stakeholders

Quality Dimensions

• Performance: Does a deliverable function as expected
• Conformity: Does it meet specifications and requirements in the contract
• Reliability: Does it produce consistent metrics
• Resilience: Is the deliverable able to cope with unforeseen failures, and recover quickly
• Satisfaction: Does it elicit positive feedback from customers or end-users; initiate a positive user experience
• Uniformity: Does it show parity with similar deliverables
• Efficiency: Does it produce a high ratio of performance output compared to input
• Sustainability: Does it have a positive influence on financial, social, ethical, and environmental outcomes

Quality Management Processes

• Creating a Quality Management Plan
• Performing Quality Assurance
• Quality Control
• Quality is measured by how closely a product meets its requirements.

Quality

• Customer satisfaction is ensuring people are happy with what they get.
• Fitness for use is ensuring the product has the best design possible.
• Conformance to requirements is the core of both: customer satisfaction, and fitness for use.

How Quality Management Works in Waterfall and Agile Projects

• Waterfall Projects:
• Follow a linear, sequential approach
• Are highly process-driven.
• Planning Quality: Quality standards and requirements are defined upfront
• Managing Quality: Quality is ensured through rigid adherence to design, specifications, and documented procedures
• Controlling Quality: Inspection and testing confirm compliance before moving to the next phase. -- Key Challenge: Inflexibility, where defects identified late in the process require significant rework, adding cost and delays.
• Agile Projects:
• Emphasize adaptability, iterative development, and continuous improvement
• Planning Quality: Quality is built into each iteration (or sprint)
• Managing Quality: Collaboration via Kanban boards and stand-ups
• Controlling Quality: Integrated quality assurance through automated testing, peer reviews, and feedback loops -- Key Strength: Early defect detection/correction reduces rework and improves deliverables.
• Waterfall relies on upfront planning for quality, while Agile builds quality into each iteration
• Both approaches require robust quality assurance practices to succeed.

Team Allocations

• Each team should seek one to two students to work with on the six assignments for the three subjects
• Each team member shares the same mark regardless of their contribution
• Remaining team members can agree on team members who are no longer part of the team
• Lecturers will ensure the team's decision is justified and intervene if it is not