Project Management - Quality Management

Project Management - Quality Management

• Quality management is the ability of a product or service to consistently meet or exceed customer expectations. Factors like price, speed of service, friendliness and location are considered.
• Quality management involves a set of activities or tasks needed to maintain a desired level of excellence. This includes quality planning, quality assurance, quality control, and quality improvement.
• A quality management system is a systematic method for managing a business with a focus on customers, meeting customer satisfaction, and pursuing continuous improvement. Inputs include customers and their requirements, resource management, and product realization. Outcomes include customer satisfaction. An important aspect is management responsibility.
• Quality planning is a process to identify customer needs, develop key quality attributes, and define procedures for quality execution.
• Quality of design is the intentions of designers to include or exclude certain features in a product or service. This affects production capabilities, safety, liability, cost considerations. poor design causes difficulties in delivering the production or service.
• Quality attributes like performance, extra features, reliability, and durability are important for products and services which is tracked with relevant indicators.
• Poor quality leads to business losses, damage to company image, reduced market share, liability (damages or injuries from faulty design or workmanship), poor productivity, and high costs (scrap, rework, warranty, repair, and customer reimbursements).
• Quality assurance (QA) and quality control (QC) are sets of activities designed to ensure quality. QA focuses on preventing defects in processes, using proactive quality processes, focusing on quality from development. QC focuses on identifying defects in actual products, using reactive processes, and focusing on the product after production.
• The QA and QC cycle helps understand the goal behind the process and identify factors that affect quality control for better production or service.
• Quality control is a technical side of quality management, focused on developing, designing, producing, marketing, and servicing products and services at optimum cost-effectiveness. Continuous monitoring of processes, identifying and eliminating problem causes, and employing statistical techniques help reduce variability and boost efficiency. There are different tools like Pareto charts and Fishbone diagrams to analyze different aspects.
• Control charts are statistical tools used to determine if processes are "in control." The measured values should stay within defined limits on these charts. These limits denote process variations.

Este quiz explora le aspectos essential de le gestion de qualitate in projectos. Discute le importanza de satisfacer le clientes, le strategias de assurance de qualitate, e le process de improvemente continua. Testa tu cognoscentia in quanto a planification de qualitate e execution.