Customer Satisfaction and Quality Management Principles
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Questions and Answers

What is crucial for an organization to achieve sustained success?

  • Focusing only on short-term gains
  • Avoiding relationships with suppliers and partners
  • Managing relationships with all interested parties (correct)
  • Ignoring the impact of interested parties on performance

    • Which relationship management is highlighted as particularly important for an organization?

  • Government agencies
  • Competitors
  • Unrelated third parties
  • Supplier and partner networks (correct)

    • What helps in creating value for interested parties according to the text?

  • Sharing resources and competence (correct)
  • Ignoring goals and values
  • Withholding information
  • Avoiding quality-related risks

    • What should an organization establish with interested parties to balance short-term gains with long-term considerations?

    <p>Relationships</p> Signup and view all the answers

    What should an organization measure and provide feedback on to enhance improvement initiatives?

    <p>Performance</p> Signup and view all the answers

    In addition to suppliers and partners, which other interested party might an organization collaborate with for development and improvement activities?

    <p>Customers</p> Signup and view all the answers

    Which factor contributes to enhanced performance of both an organization and its interested parties?

    <p>Responding to opportunities and constraints related to each interested party</p> Signup and view all the answers

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