CONTRACT AND PROJECT DELIVERY METHOD STRATEGIES
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Questions and Answers

What is the minimum and maximum number of conditions of satisfaction typically established for a project?

  • 1 to 5
  • 5 to 10
  • 8 to 15 (correct)
  • 10 to 20

Which of the following is NOT commonly included as a condition of satisfaction?

  • Environmental impact (correct)
  • Safety objective
  • Budget objective
  • Schedule objective

How should the conditions of satisfaction be treated in relation to each other?

  • Ranked in order of importance
  • Prioritized based on project goals
  • All must be met without ranking (correct)
  • Evaluated continuously

What is the first step in the A3 problem-solving process?

<p>Perform a root cause analysis (C)</p> Signup and view all the answers

What aspect does a condition of satisfaction addressing productivity typically cover?

<p>Percent improvement in productivity (A)</p> Signup and view all the answers

What is the purpose of establishing conditions of satisfaction for a project?

<p>To foster a new way of thinking and spur innovation (A)</p> Signup and view all the answers

What should be done immediately after identifying the root causes of a problem?

<p>Develop counter measures (B)</p> Signup and view all the answers

Which of the following conditions of satisfaction is aimed at budget-oriented objectives?

<p>Percent below market cost (C)</p> Signup and view all the answers

What does the PDSA cycle emphasize about process improvements?

<p>It is an ongoing loop for continuous improvement. (C)</p> Signup and view all the answers

Which step involves reviewing the effectiveness of implemented counter measures?

<p>Confirm your results (B)</p> Signup and view all the answers

What is the primary focus of A3 problem-solving?

<p>Collaborative exchange of information and ideas. (D)</p> Signup and view all the answers

Which of the following best describes the collaborative approach taken by Temecula Valley Hospital during their project?

<p>Meeting regularly to collaborate and solve problems (A)</p> Signup and view all the answers

What is the primary focus of the follow-up actions in the A3 process?

<p>Checking if the problem has been resolved (C)</p> Signup and view all the answers

What type of teamwork was emphasized at Temecula Valley Hospital?

<p>Exceptional teamwork through collaboration (D)</p> Signup and view all the answers

Which aspect is NOT a characteristic of A3 problem-solving?

<p>Focus solely on quantitative data analysis. (B)</p> Signup and view all the answers

After implementing counter measures, what is the desired outcome?

<p>To check effectiveness of measures (B)</p> Signup and view all the answers

What is expected during the root cause analysis step?

<p>Determine basic reasons for the problem (B)</p> Signup and view all the answers

What role does the right brain play in A3 problem-solving?

<p>It focuses on visualizing the problem. (A)</p> Signup and view all the answers

How does A3 problem-solving promote systems thinking?

<p>By considering the impact of actions on other project elements. (B)</p> Signup and view all the answers

What is a crucial aspect of the counter measures development step?

<p>Draft a detailed plan for execution (D)</p> Signup and view all the answers

Which of the following actions is not part of the A3 problem-solving process?

<p>Conduct a financial audit (B)</p> Signup and view all the answers

Why is it important that PDSA is described as a loop?

<p>It indicates a need for constant reevaluation and adjustment. (C)</p> Signup and view all the answers

Which part of the brain is primarily associated with analyzing a problem's root cause?

<p>Left brain (C)</p> Signup and view all the answers

What is the significance of the single sheet summary in A3 problem-solving?

<p>It allows for easier communication of complex data. (A)</p> Signup and view all the answers

What is a crucial aspect that must be prioritized during the Obeya process?

<p>Improving the process collaboratively (B)</p> Signup and view all the answers

Which of these is NOT a principle associated with effectively implementing Obeya?

<p>Strict guidelines on communication styles (D)</p> Signup and view all the answers

What does effective onboarding in an Obeya setting entail?

<p>Providing a thorough understanding of project goals and processes (D)</p> Signup and view all the answers

What does the term 'Positive Reinforcement' refer to in an Obeya context?

<p>Encouraging team members to voice their ideas and contributions (C)</p> Signup and view all the answers

Which statement reflects the goal behind creating a 'Safe, Confidential Zone' in an Obeya?

<p>To maintain confidentiality and foster open communication (A)</p> Signup and view all the answers

What is typically discouraged in a well-functioning Obeya?

<p>Defensive attitudes and reluctance to share feedback (A)</p> Signup and view all the answers

Why might a foreman discuss avocet population changes during an Obeya meeting?

<p>To address potential environmental impacts on project planning (C)</p> Signup and view all the answers

What is one expectation during effective preparation for an Obeya meeting?

<p>There should be a focus on advancing work while in the big room (B)</p> Signup and view all the answers

What is the purpose of the 'Plan' phase in the Deming Cycle?

<p>To identify and understand the problem or opportunity (C)</p> Signup and view all the answers

Which technology is mentioned as facilitating virtual meetings?

<p>Smart Boards (D)</p> Signup and view all the answers

What is a key component of the 'Do' stage in the Deming Cycle?

<p>Develop an implementation plan (B)</p> Signup and view all the answers

In the context of continuous improvement, what does 'Kaizen' refer to?

<p>A practice of regular incremental improvements (A)</p> Signup and view all the answers

What should be included in the success criteria during the 'Plan' phase?

<p>Measurable outcomes (A)</p> Signup and view all the answers

Which method is NOT part of the listed tools for enhancing virtual collaboration?

<p>Email correspondence (A)</p> Signup and view all the answers

During the 'Study' phase, what is the primary focus?

<p>Evaluate the effectiveness of implemented changes (C)</p> Signup and view all the answers

What kind of environment does a colocated setup in virtual collaboration facilitate?

<p>Integrated hybrid participation (D)</p> Signup and view all the answers

Who is identified as the main developer?

<p>Monisha Klarewill (C)</p> Signup and view all the answers

Which project personnel is responsible for the Track Lighting Team?

<p>Edison Lumos (A)</p> Signup and view all the answers

Which individual holds the title of Head of WOW?

<p>Ernie Becklesten (C)</p> Signup and view all the answers

Who is associated with the Klarewell Development?

<p>Wright Francis (A), Francisco Gehri (B)</p> Signup and view all the answers

Which of the following roles does Helmut Schmidt fulfill?

<p>Track Designer (D)</p> Signup and view all the answers

What organization is associated with Cody Bielbaugh?

<p>SAFER Barriers, Inc. (D)</p> Signup and view all the answers

Which individual is involved with the Free the Birds of Avocet project?

<p>Carson Rachelsen (D)</p> Signup and view all the answers

Which project team member is from Pit Construction Company?

<p>Tyrell Chapman (C)</p> Signup and view all the answers

Flashcards

Conditions of Satisfaction

Specific criteria used to determine if a project has been successfully completed. They reflect key objectives and desired outcomes.

What do Conditions of Satisfaction measure?

They aim to assess various aspects of project performance, such as budget, schedule, quality, and stakeholder satisfaction.

Profitable for Everyone

A financial measure that indicates whether the project generated a profit for all involved parties.

Percent Improvement in Productivity

Evaluates the efficiency of project activities and resources, typically expressed as a percentage increase.

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Number of RFIs

A measure of the number of requests for information (RFIs) issued during the project. A lower number generally suggests smoother communication and information flow.

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Number of Change Orders

The number of changes requested after the initial project plan is approved. A lower number signifies a well-defined scope and fewer unexpected adjustments.

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All Conditions of Satisfaction Must Be Met

All conditions of satisfaction must be met for a project to be considered successful. This approach prioritizes a holistic view of success over individual priorities.

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Collaborative problem-solving

A collaborative and inclusive approach where stakeholders regularly come together to discuss progress, address issues, and make decisions. This fosters transparency and shared ownership.

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Obeya Onboarding

The process of integrating new members into the Obeya team, including providing information on its purpose and principles, as well as familiarizing them with the tools and processes used.

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Safe, Confidential Zone

A critical feature of Obeya, where anyone can voice their concerns or suggestions without fear of judgment. This fosters open communication and active participation.

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Obeya

An approach to work management that utilizes a large, visible space to showcase the current project status, identify key issues, and foster collaboration amongst team members.

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Positive Reinforcement in Obeya

The process of establishing a comfortable and safe environment within the Obeya by promoting positive reinforcements, such as recognizing and celebrating achievements.

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Focus on Improvement in Obeya

Utilizing the Obeya to continuously improve processes, identify and address bottlenecks, and optimize work flow.

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Obeya is More Than Just a Tool

Obeya is not just a physical space or a tool; it's a mindset, a philosophy, and an approach that needs to be deeply understood and adopted to unleash its full potential.

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Prepared Participation in Obeya

Ensuring that individuals arrive prepared to actively contribute to the advancement of the project, with a clear understanding of their roles and responsibilities.

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Focus on Learning in Obeya

The process of actively learning, coaching, and mentoring team members within the Obeya, promoting knowledge sharing and skill development.

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Colocated

A collaborative workspace where team members gather physically in a dedicated space. This approach allows for immediate feedback, improved communication, and a shared understanding of the project's goals and progress.

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Hybrid

A workplace environment that combines both virtual and physical interaction. This allows for flexibility, remote collaboration and in-person meetings.

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Virtual

A workspace that leverages digital tools and virtual communication channels for team collaboration, regardless of physical location. This setup promotes flexibility and can be utilized for teams dispersed across different locations.

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Deming Cycle

A cyclical process utilized for continuous improvement, named after W. Edwards Deming. The process involves four stages: Plan, Do, Study, Act.

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Kaizen

A Japanese term meaning 'good change' that refers to small incremental improvements made to processes, products, or services. It encourages finding ways to continually optimize and enhance efficiency.

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Solving Problems within Obeya

A method of problem-solving within an Obeya that focuses on identifying and addressing issues to improve project outcomes. It involves collaborative brainstorming and finding solutions to obstacles or challenges encountered during the project.

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Return and Report

The process of returning to the project team and providing information about what was discovered or achieved during the Obeya session. Sharing insights and action items helps ensure that learnings are integrated back into the project.

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PDSA Cycle

A continuous cycle of improvement where you plan, do, study, and act to enhance a process or product.

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A3 Problem-Solving

A collaborative method for solving problems using a structured approach with a single-sheet visual representation.

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Plan (PDSA)

Examining the current situation, identifying the problem, and gathering data to understand its root cause.

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Do (PDSA)

Implementing the proposed solution or improvement plan on a small scale.

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Study (PDSA)

Observing the impact of the action taken, collecting data, and analyzing the results to learn from the experience.

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Act (PDSA)

Taking action based on the study findings to refine, enhance, or further improve the process or product.

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A3's Whole Brain Approach

Engaging the right brain for visualization and creativity and the left brain for logical analysis.

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A3's Systems Thinking

A3 problem-solving encourages a broad perspective, considering the interconnectedness of different aspects to solve problems effectively.

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What is the A3 problem-solving method?

The A3 problem-solving method is a structured approach to identifying and solving problems. It involves a series of steps to understand the problem, find its root cause, develop solutions, and confirm their effectiveness.

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What is the first step in A3 problem-solving?

In the A3 problem-solving process, the first step involves clearly defining the problem. This step focuses on understanding the problem's nature, scope, and impact.

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What is root cause analysis in A3 problem-solving?

Root cause analysis is the process of identifying the underlying reasons why a problem occurs. It goes beyond superficial explanations to uncover the fundamental cause.

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What are countermeasures in A3 problem-solving?

Countermeasures are actions or solutions designed to address the root causes of a problem. They are intended to prevent the problem from recurring.

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What is the role of confirmation in A3 problem-solving?

Once the countermeasures are implemented, it's crucial to review the results and assess their effectiveness. This involves evaluating if the solutions have achieved the desired outcome.

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What are follow-up actions in A3 problem-solving?

Follow-up actions are steps taken after initial implementation to ensure that the problem is permanently resolved and the solution remains effective over time.

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What are the key characteristics of A3 problem-solving?

The A3 problem-solving method encourages a structured, collaborative, and data-driven approach. It aims to identify problems, understand their root causes, develop effective solutions, and confirm their effectiveness.

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How are metrics used in A3 problem-solving?

By using metrics, you can quantify and track the impact of the countermeasures. This helps to determine if the solutions are achieving the desired results and whether further adjustments are needed.

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What is an Obeya?

A visual, collaborative workspace used to display all relevant project information, promoting communication and transparency among team members.

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Why should Monisha Klarewill be part of the Obeya?

Monisha is the primary developer of the project, therefore she's essential to the Obeya for contributing technical insights and addressing development challenges.

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Why should Carson Rachelsen be part of the Obeya?

Carson, representing the 'Free the Birds of Avocet' team, brings a key perspective on design and functionality.

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Why should Francesco Gehri & Wright Francis be part of the Obeya?

Francesco and Wright, representing Klarewell Development, are key to the project's success as they understand the overall development strategy and can provide valuable input.

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Why should Edison Lumos be part of the Obeya?

Edison, leading the track lighting team, brings expertise in lighting design and ensures the project's success in this specific area.

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Why should Helmut Schmidt be part of the Obeya?

Helmut, as the track designer, brings valuable technical knowledge and insights on the track's functionality and limitations.

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Why should Ernie Becklesten be part of the Obeya?

Ernie, representing the 'Head of WOW' team, ensures the project aligns with the overall WOW vision and delivers a high-quality experience.

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Why should Tyrell Chapman be part of the Obeya?

Tyrell, representing the 'Pit Construction Company,' brings expertise in building construction and ensures the project's alignment with construction standards and timelines.

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Study Notes

Obeya (The Big Room) Overview

  • Obeya, derived from the Japanese word for "big room," is a unique approach to project or program management.
  • It's a dedicated space for coordination and problem-solving, designed to minimize organizational barriers.
  • Obeya fosters collaboration and transparency, focusing on mindset and behavior.

Obeya as a Physical Space

  • The physical Obeya space includes a large open room, breakout areas, and technology for team activities, file-sharing, and information-sharing structures.
  • Consideration for bio-related factors and physical needs of those present is crucial.
  • Visual aids like flip charts, markers, sticky notes, and whiteboards are used to track project progress, priorities, and information.

Obeya Approaches

  • Obeya can be implemented in different ways:
    • Colocated: Participants are physically present together continually.
    • Recurring: Participants meet regularly in person but aren't always in the same physical space.
    • Hybrid: A blend of in-person and virtual attendance of different participants.
    • Virtual: Participants from multiple locations and differing time zones collaborate virtually.

Big Room Rules

  • Preparation: Setting the stage for productive meetings.
  • Improvement: Fostering a culture of continuous improvement.
  • Effective Onboarding: Ensuring everyone understands the project context.
  • Positive Reinforcement: Encouraging a positive work environment.
  • Focus on Learning: Prioritising knowledge acquisition and skill development.
  • Safe, Confidential Zone: Promoting open communication and trust.
  • No Stripes: Eliminating hierarchy and barriers to participation for all.
  • Speak Up: Encouraging everyone to share concerns and thoughts.
  • Listen to Others: Active listening and respect is vital for effective collaboration.

Signs of a Failing Obeya

  • Constant updates on the visual boards are needed for maintaining engagement and providing needed information
  • If everything appears "green" and problem-free.
  • Lack of action or discussion after problem identification.
  • If there isn't sufficient understanding of what is important.
  • If most people seem disengaged or distracted during meetings.
  • If the space is only used for meetings and not a space for innovation or engagement

Management by Exception

  • Management by exception is a radical shift from command and control, focusing on dealing with issues/problems only when required.
  • Obeya makes it easier to spot issues.
  • Obeya allows the team to make improvements to timelines, priorities and approach to improve outcomes.

Other Obeya Benefits

  • Obeya meetings accelerate cohesion among team members.
  • Obeya promotes leadership effectiveness and provides an opportunity to showcase leadership skills.
  • It creates high transparency and greater collaboration among people in the group.
  • It can enhance problem solving and decision-making.

Obeya for a Project

  • Obeya is implemented efficiently by setting it up early in a project with meetings that are planned and regularly scheduled to match the project's needs

Obeya's Relationship to the Deming Cycle

  • The Deming Cycle (Plan, Do, Study, Act) provides structure for problem-solving within Obeya to achieve continuous improvement.

A3 Problem-Solving Steps

  • A3 problem-solving is a seven-step process for approaching problem-solving, and to help develop counter measures/solutions in the obeya:
    • Step 1: Background description
    • Step 2: Business case for resolution
    • Step 3: Clear state problem impacts: Customer, costs, timelines, project
    • Step 4: Define current condition/problem
    • Step 5: Agreement upon improvement goal
    • Step 6: Determine root cause of problem
    • Step 7: Develop counter measures, complete follow up

Who Should Participate in Obeya

  • Participants in the Obeya should be chosen based on their relevance to the project and their ability to add value.

What Did You Decide?

  • Summarize the key discussions and agreements of the Obeya meeting.

Specific Contributors to Obeya

  • Specific individuals involved in the Obeya sessions.

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Description

Test your knowledge on the conditions of satisfaction in project management. This quiz covers key concepts such as the A3 problem-solving process, PDSA cycle, and the importance of productivity and budget-oriented objectives in projects. Ideal for students and professionals looking to enhance their understanding of effective project management strategies.

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