Project and Operations Management Overview

What is the speaker's name?

What are the master's programs listed on the speaker's chart?

The speaker is giving this presentation live from Italy.

What is the name of the company that the speaker worked for in Russia and the UK?

What is the name of the book that Antonio Litzi wrote?

How many hours will the speaker spend in total with the students?

What are the two key concepts the speaker discusses in the presentation?

The speaker is presenting to students enrolled in a master's program.

The speaker uses the term ______ to refer to tasks within an organization.

What is the speaker’s opinion about the importance of understanding the operations of a business?

The speaker believes that a business should be either project-driven or operation-driven.

What does the speaker believe is also important to understanding the company's growth?

What company is mentioned as an example of how to manage customer flow?

What did McDonald's do to make their stores customer-friendly?

The speaker uses the term ______ to refer to actions or inputs that move a project forward.

According to the speaker, in the context of business, efficiency is the ability to use resources as planned.

What kind of business does the speaker use as an example of how to make a successful transition from a physical product to a digital one?

What is the speaker’s suggestion to the head of the department at a company where they are transitioning from physically producing credit cards to being fully digital?

The speaker argues that having a physical credit card in hand can be a marketing action because it is a form of advertising.

What does the speaker say is the key to getting ahead in business?

What does the speaker say is the ‘fil rouge’, or connecting theme, for projects and operations?

What does the speaker define a ‘project’ as?

The speaker believes that a project is a continuous effort and it is not time-bound.

What does the speaker mean by ‘actionable project inputs’?

What does the speaker say is the key to success in managing operations?

According to the speaker, it is more important to focus on the plan than on the implementation of the plan

What are the transition points that the speaker discusses?

The speaker says that it is important for a company to develop a system of feedback to ensure that everyone is on the same page, and that information can be shared effectively.

The speaker believes that a successful manager can be an expert in all aspects of the company’s operations.

What is the purpose of the root cause analysis?

The speaker states that maintaining a culture of record-keeping can be very beneficial, particularly when there is a change in the management of a project or operation.

What does the speaker believe is the key concept for success in project management?

The speaker believes that a successful manager must allocate resources effectively, and that they should devote all resources to the company’s project needs and goals

What specific area of business does the speaker mention as being an example of a critical area that needs effective change management?

What is the speaker’s suggestion to improve the customer experience of a business that is transitioning from physical cards to digital ones?

According to the speaker, businesses are moving away from physical cards, which is a trend likely to continue in the future.

What’s the speaker’s opinion on the importance of understanding the importance of a business’s customer base?

The speaker is recommending for companies to simply adopt a new digital model

What does the speaker believe that companies can do to help acquire new customers?

The speaker believes that companies need to invest in digital strategies to attract new customers.

The speaker believes that collaboration can make a business more successful than just a focus on digital solutions