Professional Communication Etiquette

10 Questions

What should you do if you are not emotionally stable while interacting with students, teachers, or co-workers?

Ask a fellow mentor to take over.

Who is primarily responsible for student discipline according to the guidelines?

Teachers

What is the recommended approach if you have a conflict with a fellow Journey Mentor in front of students or teachers?

Settle differences in a private space not visible to others.

What action should be taken if there is difficulty in managing a group of students?

Request assistance from a teacher.

How should Journey Mentors handle conflicts among themselves according to the guidelines?

Mutually settle differences in an amicable manner in private.

Which behavior towards fellow mentors is encouraged while interacting in front of students or teachers?

Maintain mutual respect and positive body language.

If you need assistance in resolving conflicts with fellow Journey Mentors, what should you do?

Seek help from seniors on an immediate basis.

In case of facing difficulty with managing a student group, what is the recommended course of action for a Journey Mentor?

Ask a teacher for help.

What should be done if unable to maintain emotional stability while interacting with others as a mentor?

Ask a fellow mentor to take over

How should conflict or disagreements with fellow mentors be handled as per guidelines?

Mutually settle differences amicably in private

Study Notes

Guidelines for Journey Mentors

Provide accurate information and apologize if unsure, promising to get back with correct information later.
Never promise what you cannot provide or do not possess the required authority to decide.
Always share reasons or facts explaining difficulties in entertaining a particular request and offer to check with superiors for possible alternatives.

Communication

Assume the role of a mentor/educator, being instructional, supportive, and polite with students.
Be confident in communication, but avoid imposing views.
Attend to grievances, make notes, and try to address them immediately or bring them to the attention of seniors.

Expectations and Interactions

Set expectations with the group at the beginning of the journey, being expressive, friendly, and assertive.
Avoid arguments, gossip, and sensitive topics in discussions.
Respect fellow Journey Mentors, avoiding disagreements in front of students and teachers.

Conduct and Discipline

Maintain a professional demeanor, avoiding arguments and loud voices.
Seek help from teachers to manage student discipline.
Manage interpersonal differences with fellow mentors amicably, seeking senior assistance if needed.