Podcast
Questions and Answers
What is the first thing a freelancer should do when faced with a guest issue during a retreat?
What is the first thing a freelancer should do when faced with a guest issue during a retreat?
During what hours should a freelancer contact HO for non-emergency queries?
During what hours should a freelancer contact HO for non-emergency queries?
What is classified as an emergency during a retreat?
What is classified as an emergency during a retreat?
How should a freelancer handle general queries from guests?
How should a freelancer handle general queries from guests?
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What should a freelancer do if they cannot reach anyone at HO during an emergency?
What should a freelancer do if they cannot reach anyone at HO during an emergency?
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What is an appropriate message to give to guests regarding office hours?
What is an appropriate message to give to guests regarding office hours?
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What is the importance of the retreat manual for freelancers?
What is the importance of the retreat manual for freelancers?
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What is expected from a freelancer in terms of brand identity when working for Adventure Yogi?
What is expected from a freelancer in terms of brand identity when working for Adventure Yogi?
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What should a freelancer do to relieve pressure from guests about immediate answers?
What should a freelancer do to relieve pressure from guests about immediate answers?
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In what scenario should a freelancer contact HO during weekends?
In what scenario should a freelancer contact HO during weekends?
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Study Notes
Representing AY
- Maintain a friendly and professional demeanor, especially in stressful situations.
- Contact HQ for guidance when uncertain, but handle issues directly when possible.
- Familiarize with the route and location for any planned silent morning walks.
- If serving as a host guide, practice the walk in advance if time allows.
Venue Management
- Consider organizing a fire pit event with hot chocolate on the last night.
- Budget for necessary supplies like wood and firelighters, provided to the chef.
- Expect the first night to be time-consuming; preparation is essential for a smooth experience.
Presentation and First Impressions
- First interactions shape guests' perceptions of AY; ensure the venue is welcoming.
- Focus on details: plumped cushions, tidy tea station, and well-set curtains enhance ambiance.
- Utilize the opportunity to develop transferable skills applicable to personal business growth.
Feedback and Improvement
- Encourage honest feedback in a safe space to foster personal and organizational growth.
- Use 360-degree feedback to evaluate team dynamics and processes; share comments from guests.
- Be open to suggestions for improving system operations and customer service.
Managing Guest Expectations
- Stay calm and listen actively to guest concerns; find solutions while maintaining professionalism.
- Address issues independently before escalating to HQ; emergency situations warrant immediate contact.
- Encourage guests to understand that some inquiries are best handled during office hours (9am-5pm UK time).
Emergency Protocols
- Have access to risk assessments and emergency procedures via the shared drive.
- General queries should be compiled and sent to HQ during business hours to avoid disruption.
Brand Representation
- Respect and uphold Adventure Yogi's brand identity while operating as a freelance yoga teacher.
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Description
This quiz tests your understanding of maintaining professionalism and communication when representing your organization, especially in situations of stress and urgency. Familiarize yourself with best practices to handle interactions effectively while ensuring clarity and composure.
