Identifying Common Email Etiquette Mistakes Quiz
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Questions and Answers

Match the email address with the correct associated name:

[email protected] = Dragos Iliescu [email protected] = James Hutchinson [email protected] = Michael Mardsen [email protected] = Jenny Jones

Match the preferred email sender name with the given email address:

[email protected] = Dragos Iliescu [email protected] = James Hutchinson [email protected] = Michael Mardsen [email protected] = Jenny Jones

Match the unacceptable use of sender name with the given email address:

[email protected] = James Hutchinson [email protected] = Richard Hutchinson [email protected] = Jenny Jones [email protected] = Michael Mardsen

Match the company position requiring addition of company name to sender name with the given email address:

<p><a href="mailto:[email protected]">[email protected]</a> = Yes <a href="mailto:[email protected]">[email protected]</a> = No <a href="mailto:[email protected]">[email protected]</a> = No <a href="mailto:[email protected]">[email protected]</a> = Yes</p> Signup and view all the answers

Match the following with their respective contact information:

<p>Agilent Technologies, Inc. = 1-877-894-4414 National Association of Email Etiquette = Not provided Bookboon.com = Not provided</p> Signup and view all the answers

Match the following with their respective content:

<p>Business Email Etiquette Examples of Common Mistakes = Examples of spelling mistakes, orthographic and language mistakes Effective Communication Techniques Conference invitation = Date, venue, and unique entry code Three major types of mistakes in emails = Spelling mistakes, orthographic and language mistakes Free eBooks download at bookboon.com = Not provided</p> Signup and view all the answers

Match the following with their respective purpose:

<p>Agilent iPhone Apps or qrs.ly/po2Opli = To find out what Agilent can offer Effective Communication Techniques Conference invitation = To invite Mr. Jones to a conference bookboon.com = To download free eBooks Examples of Common Mistakes in Business Email Etiquette = To provide examples of common email mistakes</p> Signup and view all the answers

Match the following with their respective date:

<p>March 3 = Effective Communication Techniques Conference February 15 = Response deadline for an invitation 2012 = Copyright year for Agilent Technologies, Inc. Not provided = National Association of Email Etiquette conference date</p> Signup and view all the answers

Match the following with their respective impact on the sender's credibility:

<p>Orthographic mistakes = May indicate unfamiliarity with correct usage Reoccurring mistakes = Indicate lack of familiarity with correct usage Obvious language mistakes = Indicate lack of proficiency in the language All three types of mistakes = Have a great impact on credibility</p> Signup and view all the answers

Match the following with their respective steps in the business email etiquette process:

<p>Prepare your message = Know what you want to say and who to send it to Structuring the message = Identifying the main idea and organizing the content Editing stage = Ensuring intelligibility and correctness of text Optimizing the message = Shortening long sentences and avoiding misunderstandings</p> Signup and view all the answers

Match the following with their respective final steps in the business email etiquette process:

<p>Prepare your message = First step in the process Structuring the message = Step after preparing the message Editing stage = Stage for ensuring intelligibility and correctness of text Optimizing the message = Step before proofreading the text</p> Signup and view all the answers

Match the following with their respective recommendations for email writing:

<p>Know what you want to say and who to send it to = Preparation before sending an email Ensure intelligibility and correctness of text = Editing stage recommendation Shorten long sentences and avoid misunderstandings = Optimizing the message suggestion Read your email at least once before hitting 'send' = Proofreading recommendation</p> Signup and view all the answers

What is the purpose of an exclamation mark?

<p>To indicate exclamations and vehement commands.</p> Signup and view all the answers

How is a question mark used in writing?

<p>To indicate a direct question at the end of a sentence or phrase.</p> Signup and view all the answers

What is the function of brackets in text?

<p>To set apart or interject other text.</p> Signup and view all the answers

What is the impact of excessive punctuation in business emails?

<p>It is a frequent mistake and frowned upon in business communication.</p> Signup and view all the answers

What do excessive question marks indicate in business communication?

<p>Major irritation.</p> Signup and view all the answers

What emotion is closely linked to excessive exclamation marks in business communication?

<p>Shouting.</p> Signup and view all the answers

What emotion is closely linked to excessive suspension points in business communication?

<p>Frustration.</p> Signup and view all the answers

How should enumerations be sorted in business emails?

<p>Numbered or alphabetized if in a logical or chronological succession, or bulleted if there is no relation between the listed elements.</p> Signup and view all the answers

What does the Stockholm School of Economics represent?

<p>A place where talents flourish and grow.</p> Signup and view all the answers

What are the four main features of etiquette according to Emily Post’s Etiquette?

<p>Fluidity, adaptability to time and space, accessibility to everyone, and unpretentiousness</p> Signup and view all the answers

What are the main characteristics of the culture developed by the internet?

<p>Norms, values, rules, and English as the main language</p> Signup and view all the answers

How does social etiquette differ from business etiquette?

<p>Social etiquette can differ from one culture to another or from one country to another, while business etiquette tends to be multicultural in nature.</p> Signup and view all the answers

What is the key element of etiquette?

<p>Regulating human actions to be considerate towards other members of society</p> Signup and view all the answers

What language is adopted as the main language of the internet?

<p>English</p> Signup and view all the answers

What is the main reference for proper behavior since the 19th century?

<p>Emily Post’s Etiquette</p> Signup and view all the answers

How does etiquette adapt to time and space?

<p>Etiquette is adapted to time and space dimensions that influence human behavior</p> Signup and view all the answers

What are the guidelines of etiquette based on according to the text?

<p>The guidelines of etiquette are not based on history or tradition, but adapt constantly as society changes</p> Signup and view all the answers

What is the language of business etiquette according to the text?

<p>Multicultural in nature</p> Signup and view all the answers

What is the recommended way to thank someone for very personal or delicate favors?

<p>In person or over the telephone</p> Signup and view all the answers

When is email not the best channel for making formal apologies?

<p>Delicate moments</p> Signup and view all the answers

According to Mirriam-Webster’s Dictionary, how is etiquette defined?

<p>&quot;The rules indicating the proper and polite way to behave&quot;</p> Signup and view all the answers

What does etiquette consist of?

<p>A set of rules and guidelines</p> Signup and view all the answers

What are some examples of messages that aim to strengthen relationships in emails?

<p>Asking how someone is, how they feel, jokes, funny pictures, presentations, songs, or videos</p> Signup and view all the answers

When is it better to thank someone in person rather than through email?

<p>For very personal or delicate favors</p> Signup and view all the answers

In what instances can email be used for making formal apologies?

<p>Mistakes that don’t have any major repercussions</p> Signup and view all the answers

What is the informal side of emails well illustrated by?

<p>Messages that aim to strengthen the relationship between people</p> Signup and view all the answers

What does etiquette dictate in certain groups?

<p>How an individual should behave</p> Signup and view all the answers

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