39 Questions
Match the email address with the correct associated name:
[email protected] = Dragos Iliescu [email protected] = James Hutchinson [email protected] = Michael Mardsen [email protected] = Jenny Jones
Match the preferred email sender name with the given email address:
[email protected] = Dragos Iliescu [email protected] = James Hutchinson [email protected] = Michael Mardsen [email protected] = Jenny Jones
Match the unacceptable use of sender name with the given email address:
[email protected] = James Hutchinson [email protected] = Richard Hutchinson [email protected] = Jenny Jones [email protected] = Michael Mardsen
Match the company position requiring addition of company name to sender name with the given email address:
[email protected] = Yes [email protected] = No [email protected] = No [email protected] = Yes
Match the following with their respective contact information:
Agilent Technologies, Inc. = 1-877-894-4414 National Association of Email Etiquette = Not provided Bookboon.com = Not provided
Match the following with their respective content:
Business Email Etiquette Examples of Common Mistakes = Examples of spelling mistakes, orthographic and language mistakes Effective Communication Techniques Conference invitation = Date, venue, and unique entry code Three major types of mistakes in emails = Spelling mistakes, orthographic and language mistakes Free eBooks download at bookboon.com = Not provided
Match the following with their respective purpose:
Agilent iPhone Apps or qrs.ly/po2Opli = To find out what Agilent can offer Effective Communication Techniques Conference invitation = To invite Mr. Jones to a conference bookboon.com = To download free eBooks Examples of Common Mistakes in Business Email Etiquette = To provide examples of common email mistakes
Match the following with their respective date:
March 3 = Effective Communication Techniques Conference February 15 = Response deadline for an invitation 2012 = Copyright year for Agilent Technologies, Inc. Not provided = National Association of Email Etiquette conference date
Match the following with their respective impact on the sender's credibility:
Orthographic mistakes = May indicate unfamiliarity with correct usage Reoccurring mistakes = Indicate lack of familiarity with correct usage Obvious language mistakes = Indicate lack of proficiency in the language All three types of mistakes = Have a great impact on credibility
Match the following with their respective steps in the business email etiquette process:
Prepare your message = Know what you want to say and who to send it to Structuring the message = Identifying the main idea and organizing the content Editing stage = Ensuring intelligibility and correctness of text Optimizing the message = Shortening long sentences and avoiding misunderstandings
Match the following with their respective final steps in the business email etiquette process:
Prepare your message = First step in the process Structuring the message = Step after preparing the message Editing stage = Stage for ensuring intelligibility and correctness of text Optimizing the message = Step before proofreading the text
Match the following with their respective recommendations for email writing:
Know what you want to say and who to send it to = Preparation before sending an email Ensure intelligibility and correctness of text = Editing stage recommendation Shorten long sentences and avoid misunderstandings = Optimizing the message suggestion Read your email at least once before hitting 'send' = Proofreading recommendation
What is the purpose of an exclamation mark?
To indicate exclamations and vehement commands.
How is a question mark used in writing?
To indicate a direct question at the end of a sentence or phrase.
What is the function of brackets in text?
To set apart or interject other text.
What is the impact of excessive punctuation in business emails?
It is a frequent mistake and frowned upon in business communication.
What do excessive question marks indicate in business communication?
Major irritation.
What emotion is closely linked to excessive exclamation marks in business communication?
Shouting.
What emotion is closely linked to excessive suspension points in business communication?
Frustration.
How should enumerations be sorted in business emails?
Numbered or alphabetized if in a logical or chronological succession, or bulleted if there is no relation between the listed elements.
What does the Stockholm School of Economics represent?
A place where talents flourish and grow.
What are the four main features of etiquette according to Emily Post’s Etiquette?
Fluidity, adaptability to time and space, accessibility to everyone, and unpretentiousness
What are the main characteristics of the culture developed by the internet?
Norms, values, rules, and English as the main language
How does social etiquette differ from business etiquette?
Social etiquette can differ from one culture to another or from one country to another, while business etiquette tends to be multicultural in nature.
What is the key element of etiquette?
Regulating human actions to be considerate towards other members of society
What language is adopted as the main language of the internet?
English
What is the main reference for proper behavior since the 19th century?
Emily Post’s Etiquette
How does etiquette adapt to time and space?
Etiquette is adapted to time and space dimensions that influence human behavior
What are the guidelines of etiquette based on according to the text?
The guidelines of etiquette are not based on history or tradition, but adapt constantly as society changes
What is the language of business etiquette according to the text?
Multicultural in nature
What is the recommended way to thank someone for very personal or delicate favors?
In person or over the telephone
When is email not the best channel for making formal apologies?
Delicate moments
According to Mirriam-Webster’s Dictionary, how is etiquette defined?
"The rules indicating the proper and polite way to behave"
What does etiquette consist of?
A set of rules and guidelines
What are some examples of messages that aim to strengthen relationships in emails?
Asking how someone is, how they feel, jokes, funny pictures, presentations, songs, or videos
When is it better to thank someone in person rather than through email?
For very personal or delicate favors
In what instances can email be used for making formal apologies?
Mistakes that don’t have any major repercussions
What is the informal side of emails well illustrated by?
Messages that aim to strengthen the relationship between people
What does etiquette dictate in certain groups?
How an individual should behave
Test your knowledge of email etiquette by identifying common mistakes in business email communication. Explore examples of incorrect email etiquette and learn how to improve your professional communication skills.
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