Professional Communication and Effective Reading Skills

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Questions and Answers

What is the main focus of professional communication?

  • To entertain and engage the audience
  • To maintain a level of formality and clarity (correct)
  • To initiate casual conversations
  • To convey information in an informal manner

Which aspect does NOT represent the principles of professional communication?

  • Using informal language and slang (correct)
  • Striving for clarity in messaging
  • Being concise and comprehensive
  • Ensuring accuracy in communication

What should be avoided when addressing someone in verbal communication?

  • Using their first name immediately
  • Using gender-specific terms such as 'sir' or 'ma'am' (correct)
  • Introducing yourself with your full name
  • Being polite and respectful

Which method of communication is highlighted as being used more than verbal communication?

<p>Non verbal communication (B)</p> Signup and view all the answers

What is a recommended action when receiving an email from a professor?

<p>Respond with a thank you email (A)</p> Signup and view all the answers

What is a recommended strategy before diving into a text?

<p>Skim the text for an overall picture (A)</p> Signup and view all the answers

Which of the following is a key aspect of effective reading skills?

<p>Setting an optimal time and place with no distractions (A)</p> Signup and view all the answers

To maintain engagement while reading, what should you do?

<p>Annotate the text or take notes (D)</p> Signup and view all the answers

What should you do if you encounter content you don't understand?

<p>Research the content to gain clarity (D)</p> Signup and view all the answers

What practice is suggested to minimize distractions while reading?

<p>Turn off your phone and put it in another room (D)</p> Signup and view all the answers

Which learning style involves creating visual formats when reading?

<p>Visual Learner (D)</p> Signup and view all the answers

What task can help you reflect on the meaning of a text?

<p>Summarize the main points concisely (D)</p> Signup and view all the answers

When should you choose to read, according to effective reading habits?

<p>During your optimal study time (B)</p> Signup and view all the answers

What is the purpose of using operators in database searches?

<p>To combine or exclude keywords effectively (D)</p> Signup and view all the answers

Which operator is used to include both terms in a search?

<p>AND (A)</p> Signup and view all the answers

How does truncation enhance database searches?

<p>By including variations of a word (C)</p> Signup and view all the answers

What distinguishes primary sources from secondary sources?

<p>Primary sources are first-person accounts (C)</p> Signup and view all the answers

Which of the following best describes the use of quotation marks in database searches?

<p>To search for an exact phrase (B)</p> Signup and view all the answers

What is the function of the NOT operator in search queries?

<p>To exclude specific terms from results (D)</p> Signup and view all the answers

When evaluating resources, what is a key step that must be included?

<p>Identifying the keywords (B)</p> Signup and view all the answers

Which statement about secondary sources is correct?

<p>They are interpretations or analyses of primary sources (B)</p> Signup and view all the answers

What is the primary issue with using jargon in writing?

<p>It may confuse readers who are not familiar with the terms. (A)</p> Signup and view all the answers

How should jargon be handled when communicating with a specific audience?

<p>Explain each complex term when first introduced. (C)</p> Signup and view all the answers

What is colloquial phrasing primarily characterized by?

<p>Use of slang language common in everyday speech. (D)</p> Signup and view all the answers

Which statement about clichés is TRUE?

<p>They can lead to misunderstandings due to overuse. (D)</p> Signup and view all the answers

What does the study suggest about individuals with addictions in relation to healthcare?

<p>They frequently seek healthcare services. (A)</p> Signup and view all the answers

What is the effect of using informal language in professional writing?

<p>It can create a casual and unprofessional tone. (B)</p> Signup and view all the answers

What is a better way to express the phrase 'made a big deal of the issue'?

<p>Highlighted the importance of the issue. (B)</p> Signup and view all the answers

Which language style should be avoided in professional writing due to its informality?

<p>Colloquial phrasing. (C)</p> Signup and view all the answers

What is the primary function of empathetic behaviors in client interactions?

<p>To acknowledge and explore clients' emotions. (B)</p> Signup and view all the answers

What is a common misconception about healthcare providers practicing hand hygiene?

<p>Only a limited percentage of healthcare providers practice it effectively. (C)</p> Signup and view all the answers

Which term best describes the relationship indicated by the word 'therefore'?

<p>Cause and effect (A)</p> Signup and view all the answers

Which statement reflects a student's strategy for managing college tuition costs?

<p>Some students rent books instead of buying them. (D)</p> Signup and view all the answers

What role do signposts play in organizing ideas?

<p>They indicate relationships between sentences and paragraphs. (D)</p> Signup and view all the answers

Which phrase would best indicate a contrasting idea?

<p>Despite (B)</p> Signup and view all the answers

What is a notable health effect linked to sugar consumption?

<p>Ill-health effects. (B)</p> Signup and view all the answers

Which of the following is NOT an example of a word that indicates additional support?

<p>However (B)</p> Signup and view all the answers

What is the primary reason high levels of sugar lead to ill health?

<p>They alter blood viscosity, making it thicker. (C)</p> Signup and view all the answers

Which of the following best describes good support in a paragraph?

<p>Is relevant and well developed. (B)</p> Signup and view all the answers

What is the purpose of transitions in writing?

<p>To highlight relationships and signal order. (B)</p> Signup and view all the answers

Which characteristic weakens the support for a claim in a paragraph?

<p>Lacking a clear connection to the claim. (D)</p> Signup and view all the answers

What aspect distinguishes good support from weak support?

<p>Relevance to the main topic. (A)</p> Signup and view all the answers

What role does evidence play in providing good support?

<p>It must be from high-quality and credible sources. (D)</p> Signup and view all the answers

How should supporting details be presented in a good paragraph?

<p>They need to be coherent and consistent. (B)</p> Signup and view all the answers

Which type of transition emphasizes relationships between ideas in writing?

<p>Sentence-level transitions. (B)</p> Signup and view all the answers

What should be avoided to prevent overuse of transitions?

<p>Repeating the same transition repeatedly. (A)</p> Signup and view all the answers

In what way can high sugar levels affect blood health?

<p>They increase blood viscosity. (B)</p> Signup and view all the answers

Flashcards

Database Keywords

Words or phrases used to search a database and narrow down results

Truncation Operator

Using an asterisk (*) at the end of a word to find variations of that word.

AND Operator

Combine keywords to find results containing both of those words.

Quotation Marks

Used to search for exact phrases in a database.

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OR Operator

Connects keywords so results can contain either one word mentioned or multiple.

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NOT Operator

Find terms that do not include a certain word.

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Primary Sources

First-hand accounts, reports, or documents directly relating to events.

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Secondary Sources

Analysis and interpretations of primary sources.

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Verbal Communication

Communication using spoken words, sounds, tone, and pace.

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Nonverbal Communication

Communication through body language like facial expressions, eye contact, gestures, and posture.

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Professional Communication

Communication with courtesy, accuracy, and a formal tone.

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Professional Introduction

Introducing yourself with your name, role, institution, and pronouns.

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Professional Email

Email with a formal greeting to address the recipient.

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Active Reading

Engaging with text beyond just reading words. It involves understanding, analyzing, and reflecting on the material.

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Pre-Reading Strategies

Techniques to prepare for reading and set a purpose. This includes skimming the text, considering the title and author, and identifying key elements.

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Annotating

Interacting with the text by writing directly on it or taking notes. This helps you highlight important points, connect ideas, and remember information.

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Central Meaning

The main point or argument that the author is trying to convey. It's the overarching idea that the text is focused on.

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Reflection

Thinking critically about the text and how it relates to you. It involves summarizing key points, analyzing the author's message, and exploring your personal interpretation.

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Optimal Reading Setting

Finding a place and time free from distractions that promotes focus and concentration. This may involve minimizing noise, finding a comfortable spot, and selecting a time when you're most alert.

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Distraction Minimization

Techniques to avoid interruptions during reading. This may include silencing your phone, using focus apps, and setting manageable goals to keep reading sessions concise.

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Learning Preferences

Understanding how you learn best. This involves identifying whether you are a visual, verbal, auditory, or kinesthetic learner, and choosing strategies that align with your strengths.

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Jargon

Specialized vocabulary common in specific industries or professions.

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Jargon in Writing

Using jargon in writing can confuse readers who don't understand the terms.

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Colloquial Phrasing

Informal, everyday language often used in conversation, text messages, or social media.

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Clichés

Overused expressions that have lost their original meaning.

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Avoiding Clichés

Using fresh and original language instead of overused phrases.

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Socioeconomic Status & Health

A person's socioeconomic status can influence their social relationships and health and well-being.

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Tympanic Temperature

Measuring body temperature using the ear.

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Drug Seekers

Individuals who frequently seek healthcare, often due to addiction.

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Sugar's Impact on Blood

High sugar intake thickens the blood, making it more viscous, potentially leading to hypertension.

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Paragraph Body Purpose

The paragraph body explains and supports the main topic sentence, giving evidence and analysis.

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PEA Structure

A framework for writing a paragraph body, including the Topic sentence, supporting Evidence, Analysis, and Transitions.

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Good Support Qualities

Effective paragraph support is relevant, well-developed, detailed, organized, coherent, and emphasizes key points.

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Weak Support Characteristics

Poor support lacks focus, development, detail, organization, coherence, and key emphasis.

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Evidence in Support

Evidence should be factual, credible, and relevant to the claim. It should be integrated naturally into the writing.

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Transitions: Linking Ideas

Transitions create smooth flow between ideas, highlighting relationships, giving order, and unifying concepts.

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Sentence-level Transitions

Connecting words used between sentences to show the relationship between ideas, e.g., also, similarly, likewise.

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Importance of Good Support

Strong support is crucial for creating a convincing and impactful argument. It makes your writing more effective.

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Choosing Credible Sources

When using evidence, it's important to choose reputable and reliable sources to support your claims.

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Contrast Words

Words that show differences or opposing ideas in writing. Examples include 'despite,' 'on the other hand,' 'in contrast,' and 'yet.'

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Example Words

Words that introduce specific instances or examples to support a point. Common examples include 'for instance,' 'for example,' 'specifically,' and 'to illustrate.'

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Cause and Effect Words

Words that establish a relationship where one event leads to another. Examples include 'therefore,' 'so,' and 'thus.'

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Additional Support Words

Words that add more information or strengthen a point. Examples include 'also,' 'besides,' 'equally important,' and 'additionally.'

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Signposts

Words or phrases that help readers understand the structure and organization of a text. Examples include 'first,' 'In conclusion,' and 'For example.'

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Paragraph-Level Transitions

Words or phrases that connect paragraphs, highlighting the relationship between ideas in different sections of a text.

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Summarize an Idea

To briefly restate the main points of a text or section.

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Conclude Your Thoughts

To bring an idea to a close, often by summarizing the main points and leaving a lasting impression.

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Study Notes

Overview of Communication

  • Communication is the sharing of information, ideas, and feelings to create mutual understanding between sender and recipient.
  • Key components include the sender, recipient, and the transaction.
  • Includes verbal, non-verbal, and written forms.

Types of Communication

  • Verbal: Spoken words; must be clear, truthful, and concise
  • Non-verbal: Facial expressions, body language, gestures

Professional Communication

  • Formal and respectful communication methods
  • Principles include accuracy, clarity, conciseness, and comprehensiveness.
  • Must introduce yourself fully, including your name and role/institution.
  • Avoid gender assumptions and address individuals formally.
  • Use complete sentences and avoid slang.

Professional Email in the University Setting

  • Use a professional email address for university communication
  • Subject lines should be clear, concise, informative, and include course code and date.
  • Professional email greetings
  • Proofread emails thoroughly before sending.

Conflict

  • Conflict is a variance in perceptions/opinions involving a perceived or actual threat.
  • Threats challenge one's beliefs/needs
  • Conflict can be an opportunity for growth and problem-solving.

Conflict Resolution

  • Professionalism is essential in conflict resolution.
  • Strive to find reasonable solutions
  • Strategies include "I" statements, showing respect, and maintaining a spirit of inquiry.

Social Media

  • Be aware of the Code of Conduct as set by professional organizations.
  • Avoid sharing private grievances or complaints online.
  • Maintain professional conduct at all times.

Scholarly Writing

  • Focus on clear and concise presentation of ideas.
  • Use credible evidence and cite sources to support claims.
  • Incorporate your own critical thinking/perspective.
  • Pay attention to language, tone and voice

Sources

  • Primary sources are first-hand accounts
  • Secondary sources analyze or synthesize primary sources.
  • Popular sources are not always reliable for academic use.

Reading

  • Pre-reading helps you grasp the main points and themes.
  • Note-taking, critical reading, and annotating help analyze and understand text.

Introduction to Scholarly Writing

  • Clear and concise writing is essential
  • Original thoughts, credible evidence and clear lens
  • Reading comprehension to build your own understanding and reflection on the text.

Information Literacy

  • Recognition of information needs
  • Locating and evaluating relevant information accurately

Evaluating Quality

  • Assess the currency, relevance, authority, accuracy and purpose of information sources.

Finding Texts

  • Use specific databases, such as Google Scholar
  • Identify appropriate keywords
  • Evaluate sources carefully.

Search Operators

  • Useful for finding specific information

Week 1 Continued

  • Focus on using credible external resources
  • Focus on clearly writing out your topic and topic sentences
  • Avoid summarizing in the introduction
  • Critique of text allows for constructive discussion

Week 1 Continued (II)

  • Understand the key concepts of scholarly writing including structure and specific formats
  • Know the methods of reading and comprehension
  • Develop the ability to evaluate the credibility of sources

Introduction to Communication in Nursing

  • Three common types of communication—verbal, non-verbal, and written
  • Various aspects of communication, such as verbal communication(oral communication involving spoken words) , non-verbal communications(eg. facial expression, body language) and written communication(e.g., letters, emails, and reports)
  • Main elements of professional communication, such as honesty, completeness and clarity

Conflict resolution

  • Finding solutions to differences in perspectives
  • Using “I” statements and a professional tone to discuss sensitive topics

Conflict resolution strategies

  • Approach situations with a "spirit of inquiry."
  • Assume the goodwill of others
  • Recognize that everyone has valid points of view
  • Use "I" statements

Social Media

  • Follow professional codes of conduct.
  • Avoid sharing confidential or sensitive information on social media.

Conflict resolution in social media

  • Practising conflict resolution in social media spaces requires awareness of social issues and cultural contexts, sensitivity, and inclusivity

Introduction to Scholarly Writing

  • Focus on clear and concise presentation of ideas
  • Credible evidence and cite your sources

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