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Questions and Answers
What action should be taken if the order count is less than 10 POD and it is conclusive?
What action should be taken if the order count is less than 10 POD and it is conclusive?
- Approve the order for fulfillment
- Process a refund based on Store Validation
- Escalate the case for further review
- Refund/Deny based on POD (correct)
If the order count is more than 10 POD but the result is not conclusive, what is the appropriate action?
If the order count is more than 10 POD but the result is not conclusive, what is the appropriate action?
- Refund/Deny based on Store Validation (correct)
- Reject the refund request without further review
- Refer to management for a decision
- Automatically approve the refund
What action is recommended when the order count is less than 10 POD and is not available?
What action is recommended when the order count is less than 10 POD and is not available?
- Cancel the order immediately
- Refund/Deny based on POD
- Hold the order for additional stock
- Refund/Deny based on Store Validation (correct)
Which condition requires a Refund/Deny based on POD?
Which condition requires a Refund/Deny based on POD?
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If the order count is more than 10 POD and the result is available, what should be the action?
If the order count is more than 10 POD and the result is available, what should be the action?
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Study Notes
RD Guidelines for Product Value Greater than 300
- All segments with less than 10 Proof of Delivery (POD) categorized as Conclusive receive a Refund or Deny based on the POD.
- All segments with more than 10 POD categorized as Conclusive also receive a Refund or Deny based on the POD.
- For segments with less than 10 POD categorized as Not Conclusive, Refund or Deny actions require Store Validation.
- Segments with more than 10 POD categorized as Not Conclusive likewise require Store Validation for Refund or Deny actions.
- In instances where less than 10 POD are Not Available, Refund or Deny actions will be determined by Store Validation.
- Segments with more than 10 POD that are Not Available will similarly proceed with Refund or Deny actions based on Store Validation.
Consistency in Policy
- Guidelines apply uniformly across all segments for both conclusive and non-conclusive cases.
- Actions are primarily focused on POD status and availability for determining refund eligibility.
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