Podcast
Questions and Answers
How can businesses attract a wider customer base and increase revenue streams?
How can businesses attract a wider customer base and increase revenue streams?
- By ignoring customer feedback
- By expanding service offerings (correct)
- By decreasing the variety of services
- By reducing the quality of services
What is an example of service innovation in the tourism industry mentioned in the text?
What is an example of service innovation in the tourism industry mentioned in the text?
- Elimination of customer reviews
- Decrease in the number of travel destinations
- Introduction of virtual reality (VR) tours (correct)
- Closure of hotels
How can businesses create new markets according to the text?
How can businesses create new markets according to the text?
- By offering limited options
- By ignoring market trends
- By reducing customer service quality
- By developing specialized services (correct)
Why is service innovation considered essential for businesses in the tourism industry?
Why is service innovation considered essential for businesses in the tourism industry?
What did Netflix do to revolutionize the way people watch movies according to the text?
What did Netflix do to revolutionize the way people watch movies according to the text?
How does offering virtual reality (VR) tours in the tourism industry benefit customers?
How does offering virtual reality (VR) tours in the tourism industry benefit customers?
In what way can businesses enhance customer satisfaction according to the text?
In what way can businesses enhance customer satisfaction according to the text?
What does creating new markets allow businesses to do according to the text?
What does creating new markets allow businesses to do according to the text?
What impact can entering new geographical markets have on businesses according to the text?
What impact can entering new geographical markets have on businesses according to the text?
What are some ways businesses can tap into underserved market segments?
What are some ways businesses can tap into underserved market segments?
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