Design and Management of Goods and Services Quiz
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Questions and Answers

Which aspect of product design determines cost, quality, sustainability, and human resources?

  • Design of goods and services (correct)
  • Location strategy
  • Process and capacity design
  • Managing quality
  • What does managing quality involve?

  • Determining customer quality expectations
  • Process and capacity design
  • Establishing policies and producers to achieve quality (correct)
  • Location strategy
  • What does process and capacity design determine?

  • How a good or service is produced (correct)
  • Nearness to customers, suppliers, and talent
  • Recruiting, motivating, and retaining personnel
  • Integrating capacity needs, personnel levels, technology, and inventory
  • What does location strategy consider?

    <p>Nearness to customers, suppliers, and talent</p> Signup and view all the answers

    What does layout strategy determine?

    <p>Efficient flow of materials, people, and information</p> Signup and view all the answers

    Study Notes

    Operations Management

    • Design of goods and services determines cost, quality, sustainability, and human resources
    • Managing quality involves designing in quality, quality control, and quality improvement
    • Process and capacity design determine the capabilities and limitations of the production process
    • Location strategy considers factors such as proximity to suppliers, customers, and competitors when deciding where to locate facilities
    • Layout strategy determines the physical arrangement of facilities and equipment to maximize efficiency and productivity

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    Description

    Test your knowledge on the design and management of goods and services. This quiz will cover topics such as product design, managing quality, and process and capacity design. See how well you understand the concepts that determine cost, quality, sustainability, and human resources in operations.

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