Podcast
Questions and Answers
What is one of the key components, other than cost, that contributes to overall 'value' according to the content?
What is one of the key components, other than cost, that contributes to overall 'value' according to the content?
- Market share
- Advertising spend
- Environmental considerations (correct)
- Profit margin
According to the content, at which stage does the cost of poor quality typically become the most substantial?
According to the content, at which stage does the cost of poor quality typically become the most substantial?
- Procurement phase
- Production phase
- Customer site (correct)
- Design phase
Which of the following statements about culture is most strongly emphasized?
Which of the following statements about culture is most strongly emphasized?
- Good processes will always be more effective than good culture.
- Culture is irrelevant when processes are automated.
- Good culture can overcome poor processes. (correct)
- Culture is primarily driven by strong leadership only.
What does the content suggest is the most important factor to consider, when creating the right culture for a business?
What does the content suggest is the most important factor to consider, when creating the right culture for a business?
What is the primary point being made by including a list of recent recall URLs?
What is the primary point being made by including a list of recent recall URLs?
Which statement best exemplifies resistance to change in a business context?
Which statement best exemplifies resistance to change in a business context?
According to the content, what is fundamental to every business?
According to the content, what is fundamental to every business?
What is the key idea behind the ability to improve a process?
What is the key idea behind the ability to improve a process?
What does the concept of 'we become conditioned' imply in the context of work?
What does the concept of 'we become conditioned' imply in the context of work?
What is the main focus of operational excellence?
What is the main focus of operational excellence?
Which of these is considered long-term in orientation, according to the material?
Which of these is considered long-term in orientation, according to the material?
According to the material, who ultimately defines value?
According to the material, who ultimately defines value?
What might constitute a 'process element' according to the provided content?
What might constitute a 'process element' according to the provided content?
Flashcards
What is a Process?
What is a Process?
A series of actions or steps taken in a specific order to achieve a desired outcome.
Every Business is a Process
Every Business is a Process
Every business, regardless of industry or product, consists of a set of activities or tasks aimed at delivering a specific service or product to customers.
If you can SEE your Process, then you can IMPROVE it!
If you can SEE your Process, then you can IMPROVE it!
The belief that improvements can be made by visually analyzing the process steps, identifying areas of waste, constraints, errors, bottlenecks, and other inefficiencies.
Operational Excellence
Operational Excellence
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Business Success – Value
Business Success – Value
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Value is Perceived by the Customer
Value is Perceived by the Customer
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Resistance to Change (We're Different)
Resistance to Change (We're Different)
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We Become Conditioned by Where We Work
We Become Conditioned by Where We Work
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Cost of Poor Quality
Cost of Poor Quality
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Organizational Culture
Organizational Culture
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What is Value?
What is Value?
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Not Getting it Right First Time
Not Getting it Right First Time
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Product Recalls
Product Recalls
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Study Notes
Resistance to Change
- Common resistance arguments often center on perceived differences:
- "Our business is unique; these methods don't apply."
- "Lean and Six Sigma is for manufacturing; our business is different."
- "We don't understand this industry."
- "Regulations prevent change."
- "We have no control over customers."
- "We don't have any customers."
Every Business is a Process
- All businesses involve activities that produce goods or services.
- These processes consist of inputs, outputs, resources, constraints, limitations, parameters, costs, timing, value, availability, defects, feedback, and so on.
What is a Process?
- A process is a series of actions leading to a specific outcome.
Process Improvement
- To improve any process, identify steps, waste, problems, bottlenecks, and measure relevant factors.
Conditioning and Personal Factors
- Work environments and personal beliefs influence behavior.
Defining Business Success
- Exercise: Determine business success criteria.
Operational Excellence
- Operational excellence is a management philosophy emphasizing continuous improvement, efficiency, quality, and customer satisfaction.
Business Success Metrics: Charge vs. Value
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Some businesses succeed through high charges.
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Other businesses succeed by delivering significant value.
- Charge-oriented strategies are often short term.
- Value-oriented strategies are usually long-term.
Defining Value
- Value is defined by the customer.
- Customer perception dictates the value of a product or service.
Value Factors
- Value is more than cost; it includes safety, quality, efficiency, well-being, health, happiness, environmental compliance, emotionality, and others.
Cost of Poor Quality
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Poor quality leads to higher costs throughout the production cycle.
- Examples highlighted include the cost of design issues before procurement, production, shipping, and reaching the customer's site.
- Data like $35.00, $177.00, $368.00, $17,000.00 to $690,000.00, and various other expenses, are given as illustrative examples of the cost of failure to deliver a proper product on time.
Recalls as a Problem
- Current recalls provide real-world examples of poor quality costing companies and consumers time, money, and inconvenience.
Culture as a Factor
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Culture, or "the way we do things here," greatly influences success.
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Positive company culture and good processes are closely related.
- A strong culture improves processes, but a negative culture can undermine even efficient processes.
- Individuals form the culture, and it's important to foster the right behaviors.
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