10 Questions
What question should you ask to identify the tools needed for a procedure?
What resources do I need?
Why is it important to consider the community when performing a procedure?
To gather and disseminate necessary information
What does a richly detailed procedure require?
Detailed visuals and more information
Which question helps in focusing on the duration of a procedure?
How long will this take?
What is the purpose of layering in electronic presentations?
To allow users to access more detail as needed
What type of procedure requires only the repeating of steps in chronological order?
Sparse procedures
Which detail helps users understand alternatives and workarounds?
Notes and tips
What action question supports the need to perform a procedure?
What action does this procedure support?
What do screen shots in a procedure typically show?
User interface and menu options
Which of the following is important for error recovery in procedures?
Knowing how to correct mistakes
Learn about the essential details to include when writing a procedure, including the use of tables, references, and explanations.
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