Writing a Procedure Overview

What is required when writing a procedure overview?

When the process should be completed by the business analyst (time-bound)

Who is responsible for completing the process

What the process is and how it impacts the business

All of the above (correct)

The header of the procedure template should be filled out prior to writing the procedure

False

The procedure will include screenshots and how to navigate systems

False

When writing a procedure, the first step to complete is _____?

Understand the process by meeting with the subject matter experts and complete the procedure planning guide Signup and view all the answers

What is the optimal progression of writing a procedure from start to finish?

Meet with the SMEs, gather information, complete the procedure plan, meet with SMEs and gain their approval, complete the procedure, email to SMEs and once they sign-off, get approval in governance, complete the header of the procedure and post to the SharePoint Signup and view all the answers

The line of business leader is required to be at each meeting with your SMEs

False Signup and view all the answers

Why should a procedure be written with all steps accounted for in a process?

The procedure is written under the assumption that anyone, including someone without experience, would be able to complete the process by following the steps to complete. The procedure is all encompassing and needs to be a complete start to finish. Signup and view all the answers

A screen recording of the process with a SME can be a tool to help when planning the procedure writing.

True Signup and view all the answers

What is the difference between a procedure overview and procedure exceptions?

The procedure overview gives the who, what, when details of a process while the procedure exceptions detail when the procedure may not be as the steps are written out or when there are circumstances where this process would not be completed. Signup and view all the answers