Problem Recognition and Purchase Decision Process

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Questions and Answers

What is problem recognition?

  • The process of recalling stored information from memory
  • Perceived satisfaction with the current state
  • Perceived difference between an actual and ideal state (correct)
  • Consumers' preference for variety in brand choices

What is internal search in the context of consumer decision-making?

  • The process of evaluating post-purchase satisfaction
  • The process of creating a new ideal state
  • The process of assessing different purchase options
  • The process of recalling stored information from memory (correct)

What is the purpose of stimulating problem recognition?

  • Create dissatisfaction with the actual state (correct)
  • Increase post-purchase evaluation
  • Enhance information search capabilities
  • Minimize the tension between actual and ideal states

What is the main goal of the stages surrounding problem recognition and purchase?

<p>Resolve discrepancies between actual and ideal states (B)</p> Signup and view all the answers

What does internal search involve in consumer decision-making?

<p>Recall of brands from consideration or evoked set (C)</p> Signup and view all the answers

What is a key factor that influences the size of consumers' consideration or evoked sets?

<p>Preference dispersion (C)</p> Signup and view all the answers

What refers to a salient attribute that is both important and helps differentiate among objects?

<p>Attribute determinance (A)</p> Signup and view all the answers

Which external search type involves collecting information regularly, regardless of a consumer making a choice?

<p>Ongoing search (A)</p> Signup and view all the answers

What is the term used to describe the recall of one attribute hindering the recall of another?

<p>Inhibition (C)</p> Signup and view all the answers

Which factor increases motivation to conduct an external search by influencing the perceived costs and benefits?

<p>Nature of the consideration set (C)</p> Signup and view all the answers

What type of product can be evaluated before purchase and use?

<p>Search goods (B)</p> Signup and view all the answers

Which bias refers to the tendency to recall information that aligns with our existing beliefs?

<p>Confirmation bias (D)</p> Signup and view all the answers

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