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Printer Troubleshooting Quiz

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Questions and Answers

Which of the following would be the BEST next troubleshooting step for the printer issue in the accounting department?

Delete everything in the queue and resend the print jobs

Send a test job to the printer and move it to the top of the queue

Install an updated version of the printer driver

Restart the printer's spooler (correct)

What is the BEST way to prevent the USB drive from booting on the computer?

Disable the external drive

Modify the BIOS to boot from the internal hard drive (correct)

Modify the boot order in Windows Disk Management

Rebuild the MBR on the external hard drive

If the printer in the accounting department has seven jobs in the print queue waiting to be printed, what would be the BEST next troubleshooting step?

Send a test job to the printer and move it to the top of the queue

Delete everything in the queue and resend the print jobs

Restart the printer's spooler

Install an updated version of the printer driver (correct)

When booting the computer, what error message is displayed if the system tries to boot from the external USB drive?

<p>Invalid boot device</p> Signup and view all the answers

What is the purpose of deleting everything in the print queue and resending the print jobs?

<p>To remove any corrupted print jobs</p> Signup and view all the answers

Study Notes

Printer Issues and USB Drive Troubleshooting

The accounting department is experiencing a printer issue, with seven jobs stuck in the print queue.
The best next troubleshooting step would be to delete everything in the print queue and resend the print jobs.
This step is likely to resolve the printing issue in the accounting department.

USB Drive Boot Prevention

To prevent a USB drive from booting on a computer, take specific measures.
The exact method is not specified, but it is essential to prevent booting from the external USB drive.

Boot Error Messages

If the system tries to boot from an external USB drive, an error message will be displayed during the boot process.
The exact error message is not specified, but it indicates an issue with booting from the USB drive.

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Description

Test your troubleshooting skills with this multiple choice quiz! Determine the best next step to resolve a printer issue in the accounting department. Choose between sending a test job, restarting the printer's spooler, or installing an updated version.