Printer Troubleshooting Quiz

Printer Troubleshooting Quiz

Test your troubleshooting skills with this multiple choice quiz! Determine the best next step to resolve a printer issue in the accounting department. Choose between sending a test job, restarting the printer's spooler, or installing an updated version.

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Quiz5 Questions
Flashcards5 Cards
Study Notes1 Note
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Printer Troubleshooting Quiz

Quiz • 5 Questions

Printer Troubleshooting Quiz - Flashcards

Flashcards • 5 Cards

Study Notes

1 min • Summary

Printer Troubleshooting Quiz - Podcast

Podcast

Materials

List of Questions5 questions
  1. Question 1

    Which of the following would be the BEST next troubleshooting step for the printer issue in the accounting department?

    • Delete everything in the queue and resend the print jobs
    • Send a test job to the printer and move it to the top of the queue
    • Install an updated version of the printer driver
    • Restart the printer's spooler
  2. Question 2

    What is the BEST way to prevent the USB drive from booting on the computer?

    • Disable the external drive
    • Modify the BIOS to boot from the internal hard drive
    • Modify the boot order in Windows Disk Management
    • Rebuild the MBR on the external hard drive
  3. Question 3

    If the printer in the accounting department has seven jobs in the print queue waiting to be printed, what would be the BEST next troubleshooting step?

    • Send a test job to the printer and move it to the top of the queue
    • Delete everything in the queue and resend the print jobs
    • Restart the printer's spooler
    • Install an updated version of the printer driver
  4. Question 4

    When booting the computer, what error message is displayed if the system tries to boot from the external USB drive?

    • Invalid boot device
    • No bootable device found
    • Operating system not found
    • Disk boot failure
  5. Question 5

    What is the purpose of deleting everything in the print queue and resending the print jobs?

    • To remove any corrupted print jobs
    • To free up space in the printer's memory
    • To prioritize the print jobs in the queue
    • To restart the printing processes
List of Flashcards5 flashcards
  1. Card 1

    Best next step for printer issue?

    Restarting the printer's spooler service is often the best first step to clear any stalled print jobs or errors that may be preventing the printer from functioning correctly.

    HintThink about clearing the printer's memory.Memory TipSpooler restart = clearing printer jam.
  2. Card 2

    Best way to prevent USB boot?

    Modifying the BIOS settings to prioritize booting from the internal hard drive ensures that the computer does not attempt to boot from the USB drive.

    HintWhere do you configure boot order?Memory TipBIOS = Boot priority control.
  3. Card 3

    Next step when jobs stuck?

    Using an updated version of the printer driver can often resolve compatibility issues or bugs that may be causing print jobs to fail or become stuck in the queue.

    HintThink about software updates regarding the printer.Memory TipUpdated Driver = Better Printing.
  4. Card 4

    Error message for USB boot?

    The error message displayed when the system tries to boot from an external USB drive is 'Invalid boot device'.

    HintWhat happens when system can't find bootable system?Memory Tip"Invalid" means wrong boot source.
  5. Card 5

    Purpose of clearing print queue?

    Deleting everything in the print queue and resending the print jobs is done to remove any corrupted print jobs that may be causing issues with the printing process.

    HintThink about corrupted data.Memory TipClear the queue, start fresh.