Printer Troubleshooting Quiz

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Questions and Answers

Which of the following would be the BEST next troubleshooting step for the printer issue in the accounting department?

Delete everything in the queue and resend the print jobs
Send a test job to the printer and move it to the top of the queue
Install an updated version of the printer driver
Restart the printer's spooler (correct)

What is the BEST way to prevent the USB drive from booting on the computer?

Disable the external drive
Modify the BIOS to boot from the internal hard drive (correct)
Modify the boot order in Windows Disk Management
Rebuild the MBR on the external hard drive

If the printer in the accounting department has seven jobs in the print queue waiting to be printed, what would be the BEST next troubleshooting step?

Send a test job to the printer and move it to the top of the queue
Delete everything in the queue and resend the print jobs
Restart the printer's spooler
Install an updated version of the printer driver (correct)

When booting the computer, what error message is displayed if the system tries to boot from the external USB drive?

<p>Invalid boot device (A)</p> Signup and view all the answers

What is the purpose of deleting everything in the print queue and resending the print jobs?

<p>To remove any corrupted print jobs (A)</p> Signup and view all the answers

Flashcards

Best next step for printer issue?

Restarting the printer's spooler service is often the best first step to clear any stalled print jobs or errors that may be preventing the printer from functioning correctly.

Best way to prevent USB boot?

Modifying the BIOS settings to prioritize booting from the internal hard drive ensures that the computer does not attempt to boot from the USB drive.

Next step when jobs stuck?

Using an updated version of the printer driver can often resolve compatibility issues or bugs that may be causing print jobs to fail or become stuck in the queue.

Error message for USB boot?

The error message displayed when the system tries to boot from an external USB drive is 'Invalid boot device'.

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Purpose of clearing print queue?

Deleting everything in the print queue and resending the print jobs is done to remove any corrupted print jobs that may be causing issues with the printing process.

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Study Notes

Printer Issues and USB Drive Troubleshooting

The accounting department is experiencing a printer issue, with seven jobs stuck in the print queue.
The best next troubleshooting step would be to delete everything in the print queue and resend the print jobs.
This step is likely to resolve the printing issue in the accounting department.

USB Drive Boot Prevention

To prevent a USB drive from booting on a computer, take specific measures.
The exact method is not specified, but it is essential to prevent booting from the external USB drive.

Boot Error Messages

If the system tries to boot from an external USB drive, an error message will be displayed during the boot process.
The exact error message is not specified, but it indicates an issue with booting from the USB drive.