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Questions and Answers
Questions and Answers
Which of the following printer issues is most likely caused by an incorrect paper type, even if the printer is feeding paper?
Which of the following printer issues is most likely caused by an incorrect paper type, even if the printer is feeding paper?
- Impact Printer Cutter Error
- Multiple Printers Not Printing
- Red Error Light on Printer
- Printer Printing Blank Receipts (correct)
CAKE printers are designed to operate wirelessly to maximize installation flexibility.
CAKE printers are designed to operate wirelessly to maximize installation flexibility.
False (B)
A client reports that a new printer was just added, and now both the new and an existing printer are acting strangely. What specific networking red flag should immediately come to mind for a corporate trainer, and what is the primary initial confirmation step to take?
A client reports that a new printer was just added, and now both the new and an existing printer are acting strangely. What specific networking red flag should immediately come to mind for a corporate trainer, and what is the primary initial confirmation step to take?
The networking red flag is a 'Duplicate IP Address Issue'. The primary initial confirmation step is to ask the client if multiple printers have the 'same IP address in Device Manager' or to 'print out the IP addresses of the printers' after a power cycle to confirm.
To resolve an Impact Printer Cutter Error as a temporary workaround, you must locate the dip switch cover on the printer's back, open it, find and turn OFF ______, then close the cover.
To resolve an Impact Printer Cutter Error as a temporary workaround, you must locate the dip switch cover on the printer's back, open it, find and turn OFF ______, then close the cover.
Match the printer troubleshooting scenario with its typical initial diagnostic step.
Match the printer troubleshooting scenario with its typical initial diagnostic step.
When troubleshooting a 'Printer Was Working, Now Not Printing' scenario and the printer is connected directly to the router, which component is most likely the issue?
When troubleshooting a 'Printer Was Working, Now Not Printing' scenario and the printer is connected directly to the router, which component is most likely the issue?
A Red Error Light on an impact printer always indicates an Auto Cutter Jam.
A Red Error Light on an impact printer always indicates an Auto Cutter Jam.
In the event of a Duplicate IP Address Issue, what is the procedure to access the conflicting printer's admin center via a browser once you have powered off one of the printers?
In the event of a Duplicate IP Address Issue, what is the procedure to access the conflicting printer's admin center via a browser once you have powered off one of the printers?
If a printer is printing blank receipts and the client confirms the paper type is thermal and orientation is correct, but there is partial or very faded text, the next troubleshooting step is to ______.
If a printer is printing blank receipts and the client confirms the paper type is thermal and orientation is correct, but there is partial or very faded text, the next troubleshooting step is to ______.
Match the potential cause of a multi-printer issue with its primary resolution step.
Match the potential cause of a multi-printer issue with its primary resolution step.
When a client has an Impact Printer Cutter Error and the printer is not under warranty, what is the immediate course of action for resolution?
When a client has an Impact Printer Cutter Error and the printer is not under warranty, what is the immediate course of action for resolution?
If a client insists that a printer should be wireless, how would you explain CAKE's requirements to build trust while explaining why wireless connectivity is not supported for their printers?
If a client insists that a printer should be wireless, how would you explain CAKE's requirements to build trust while explaining why wireless connectivity is not supported for their printers?
To prevent drink prep tickets from printing on a specific register, a 'phantom printer' setup can be configured by unchecking '______' in the printer edit menu within Device Manager.
To prevent drink prep tickets from printing on a specific register, a 'phantom printer' setup can be configured by unchecking '______' in the printer edit menu within Device Manager.
Match the issue with the relevant setting or area for resolution.
Match the issue with the relevant setting or area for resolution.
A merchant reports their printer 'has never worked' since they opened. After initial troubleshooting, what is the least likely underlying cause for this 'First Time Printer Setup — Not Printing' scenario?
A merchant reports their printer 'has never worked' since they opened. After initial troubleshooting, what is the least likely underlying cause for this 'First Time Printer Setup — Not Printing' scenario?
If the CAKE router IP is found to be 192.168.x.x when troubleshooting multiple printers not printing, an IP change is automatically initiated by the system.
If the CAKE router IP is found to be 192.168.x.x when troubleshooting multiple printers not printing, an IP change is automatically initiated by the system.
When troubleshooting a 'Red Error Light on Printer', after confirming paper setup and checking for jams, what visual information should be gathered from the printer's web admin page if the issue persists?
When troubleshooting a 'Red Error Light on Printer', after confirming paper setup and checking for jams, what visual information should be gathered from the printer's web admin page if the issue persists?
For a 'Duplicate IP Address Issue', the common scenarios that lead to these conflicts include printer swaps or replacements, cloning from Device Manager, and ______.
For a 'Duplicate IP Address Issue', the common scenarios that lead to these conflicts include printer swaps or replacements, cloning from Device Manager, and ______.
Match the type of paper with its required characteristic for CAKE thermal printers.
Match the type of paper with its required characteristic for CAKE thermal printers.
According to the troubleshooting guide, what is the 'process of elimination' typically used for in CAKE printer issues?
According to the troubleshooting guide, what is the 'process of elimination' typically used for in CAKE printer issues?
Third-party printers are only technically compatible with CAKE systems, and any issues arising from their use are fully supported by CAKE.
Third-party printers are only technically compatible with CAKE systems, and any issues arising from their use are fully supported by CAKE.
When troubleshooting a 'Printer Was Working, Now Not Printing' issue, if the printer is connected through a switch and other CAKE devices on that same switch are not working, what immediate action should the client take, and what does this diagnose?
When troubleshooting a 'Printer Was Working, Now Not Printing' issue, if the printer is connected through a switch and other CAKE devices on that same switch are not working, what immediate action should the client take, and what does this diagnose?
When an Impact Printer Cutter Error occurs, the Auto Cutter should be initially disabled as a ______ workaround.
When an Impact Printer Cutter Error occurs, the Auto Cutter should be initially disabled as a ______ workaround.
Match the step in a 'Duplicate IP Address Issue' resolution with its purpose.
Match the step in a 'Duplicate IP Address Issue' resolution with its purpose.
What is the correct IP address format for a CAKE router's LAN IP Address?
What is the correct IP address format for a CAKE router's LAN IP Address?
If a red error light persists on a printer, verifying the printer's warranty status in the #warrantycheck channel is a mandatory escalation step.
If a red error light persists on a printer, verifying the printer's warranty status in the #warrantycheck channel is a mandatory escalation step.
When addressing a 'First Time Printer Setup — Not Printing' issue, and the printer worked once during setup but then stopped, what are the two primary causes of this mid-setup failure?
When addressing a 'First Time Printer Setup — Not Printing' issue, and the printer worked once during setup but then stopped, what are the two primary causes of this mid-setup failure?
When troubleshooting a 'Red Error Light on Printer', if attempting a scratch test on thermal paper, it should turn ______ if it is correct thermal paper.
When troubleshooting a 'Red Error Light on Printer', if attempting a scratch test on thermal paper, it should turn ______ if it is correct thermal paper.
Match the troubleshooting action with the issue it aims to resolve.
Match the troubleshooting action with the issue it aims to resolve.
A client calls reporting 'Printer Printing Blank Receipts'. After performing a scratch test and determining it's not thermal paper, what is the next advised step?
A client calls reporting 'Printer Printing Blank Receipts'. After performing a scratch test and determining it's not thermal paper, what is the next advised step?
When resolving a Duplicate IP Address Issue, it is recommended to keep the printer whose IP you wish to change powered OFF initially to ensure proper access via the browser.
When resolving a Duplicate IP Address Issue, it is recommended to keep the printer whose IP you wish to change powered OFF initially to ensure proper access via the browser.
What information beyond standard troubleshooting steps must be included in a detailed case note when escalating a persistent 'Red Error Light on Printer' issue to support operations?
What information beyond standard troubleshooting steps must be included in a detailed case note when escalating a persistent 'Red Error Light on Printer' issue to support operations?
Match the cause of a duplicate IP address issue with its description.
Match the cause of a duplicate IP address issue with its description.
When troubleshooting 'Multiple Printers Not Printing', if other CAKE devices connected to a switch are not working, what is the most likely initial conclusion?
When troubleshooting 'Multiple Printers Not Printing', if other CAKE devices connected to a switch are not working, what is the most likely initial conclusion?
The 'Printer FAQ Can I change colors on prep tickets?' states that impact printers automatically print modifiers in red, and this setting can be adjusted through the System Options.
The 'Printer FAQ Can I change colors on prep tickets?' states that impact printers automatically print modifiers in red, and this setting can be adjusted through the System Options.
When troubleshooting a 'First Time Printer Setup — Not Printing' where the printer has never worked, what two critical power and connection checks must be confirmed before proceeding to Device Manager configurations?
When troubleshooting a 'First Time Printer Setup — Not Printing' where the printer has never worked, what two critical power and connection checks must be confirmed before proceeding to Device Manager configurations?
In the case of a 'Duplicate IP Address Issue', after assigning a new IP address, the printer must be ______ when prompted.
In the case of a 'Duplicate IP Address Issue', after assigning a new IP address, the printer must be ______ when prompted.
Which of the following is NOT a common cause for a printer that 'was working, now not printing'?
Which of the following is NOT a common cause for a printer that 'was working, now not printing'?
The primary contact/owner on the account is the only one who can request a change to the phone number on receipts.
The primary contact/owner on the account is the only one who can request a change to the phone number on receipts.
What is the significance of the printer stopping flashing after a power cycle when troubleshooting a 'Printer Was Working, Now Not Printing' scenario?
What is the significance of the printer stopping flashing after a power cycle when troubleshooting a 'Printer Was Working, Now Not Printing' scenario?
When troubleshooting a 'Printer Printing Blank Receipts' issue, if the paper type is correct and the thermal side is facing up, but the printing is faded, the problem could be due to a ______.
When troubleshooting a 'Printer Printing Blank Receipts' issue, if the paper type is correct and the thermal side is facing up, but the printing is faded, the problem could be due to a ______.
If a red error light on a printer corresponds to an 'Internal hardware error' visible in the printer admin page, what is the recommended immediate action step within the troubleshooting process?
If a red error light on a printer corresponds to an 'Internal hardware error' visible in the printer admin page, what is the recommended immediate action step within the troubleshooting process?
When trying to access a conflicting printer in a browser to resolve a Duplicate IP Address Issue, clicking 'Proceed to unsafe site' is a standard and necessary step.
When trying to access a conflicting printer in a browser to resolve a Duplicate IP Address Issue, clicking 'Proceed to unsafe site' is a standard and necessary step.
Describe the proper procedure for re-seating a paper roll in a thermal printer to address issues like a red error light or blank receipts, including the final confirmation step.
Describe the proper procedure for re-seating a paper roll in a thermal printer to address issues like a red error light or blank receipts, including the final confirmation step.
For 'Printer Was Working, Now Not Printing' issues where the printer is connected directly to the router, if an Ethernet cord replacement does not resolve the issue, one should VNC into the register and check ______ to verify the printer's IP address.
For 'Printer Was Working, Now Not Printing' issues where the printer is connected directly to the router, if an Ethernet cord replacement does not resolve the issue, one should VNC into the register and check ______ to verify the printer's IP address.
What specific type of Ethernet cable is recommended when replacing a faulty cord for a printer connected directly to the CAKE router?
What specific type of Ethernet cable is recommended when replacing a faulty cord for a printer connected directly to the CAKE router?
If a client’s printer was working during initial setup but then stopped, the first troubleshooting step is to confirm the physical setup and power.
If a client’s printer was working during initial setup but then stopped, the first troubleshooting step is to confirm the physical setup and power.
When troubleshooting 'Printer Printing Blank Receipts', if an alcohol swab and cleaning pen have been used on the thermal head without success, what is the next logical step regarding the printer's status and potential resolution?
When troubleshooting 'Printer Printing Blank Receipts', if an alcohol swab and cleaning pen have been used on the thermal head without success, what is the next logical step regarding the printer's status and potential resolution?
When troubleshooting any CAKE printer issue, the general approach is described as a 'process of ______'.
When troubleshooting any CAKE printer issue, the general approach is described as a 'process of ______'.
Which of the following issues indicates a 'critical signal that the printer is unable to continue until the issue is resolved'?
Which of the following issues indicates a 'critical signal that the printer is unable to continue until the issue is resolved'?
A client reports that their CAKE impact printer is showing a consistent Auto Cutter Error, and the cutter appears stuck, even after power cycling. What is the most critical immediate step a support technician should take, considering the long-term viability and official support of the printer?
A client reports that their CAKE impact printer is showing a consistent Auto Cutter Error, and the cutter appears stuck, even after power cycling. What is the most critical immediate step a support technician should take, considering the long-term viability and official support of the printer?
When troubleshooting a Red Error Light on Printer issue, if, after verifying paper type, checking for jams, and accessing the admin page for diagnostics, the problem persists and no actions are listed in the admin interface, what is the next critical step before escalating to support ops, and what specific information should be gathered?
When troubleshooting a Red Error Light on Printer issue, if, after verifying paper type, checking for jams, and accessing the admin page for diagnostics, the problem persists and no actions are listed in the admin interface, what is the next critical step before escalating to support ops, and what specific information should be gathered?
If a client reports that two printers are assigned the same IP address, causing conflicts and improper function, this is known as a ______. To resolve this, a technician must power off one printer, then access the conflicting printer via a browser using its current IP, and assign it a new, ______ IP address before rebooting and updating printer records in Device Manager.
If a client reports that two printers are assigned the same IP address, causing conflicts and improper function, this is known as a ______. To resolve this, a technician must power off one printer, then access the conflicting printer via a browser using its current IP, and assign it a new, ______ IP address before rebooting and updating printer records in Device Manager.
If a CAKE printer that was previously working suddenly stops printing, and upon initial power cycling and re-seating of Ethernet cords, the issue persists, the next step should always involve reconfiguring the printer's IP address via the web admin page, regardless of its connection path.
If a CAKE printer that was previously working suddenly stops printing, and upon initial power cycling and re-seating of Ethernet cords, the issue persists, the next step should always involve reconfiguring the printer's IP address via the web admin page, regardless of its connection path.
A merchant reports that their newly set up CAKE printer, which initially printed one receipt, has now stopped working. After confirming power and physical setup, and verifying that the printer's IP address is correct in Device Manager, what is the most appropriate next troubleshooting action, assuming this is a first-time setup scenario?
A merchant reports that their newly set up CAKE printer, which initially printed one receipt, has now stopped working. After confirming power and physical setup, and verifying that the printer's IP address is correct in Device Manager, what is the most appropriate next troubleshooting action, assuming this is a first-time setup scenario?
Questions and Answers
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Flashcards
Flashcards
Process of Elimination
Process of Elimination
The systematic approach to diagnosing and resolving printer issues by identifying and eliminating potential causes one by one.
Printer Printing Blank Receipts
Printer Printing Blank Receipts
A common printer issue where the printer is feeding paper but printing blank receipts, usually due to incorrect paper type or a thermal head failure.
Scratch Test
Scratch Test
A test performed on thermal paper by scratching it with a fingernail; if it leaves a black mark, it is correct thermal paper.
Incorrect Paper Type
Incorrect Paper Type
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Phantom Printer
Phantom Printer
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Duplicate IP Address Issue
Duplicate IP Address Issue
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Auto Cutter Error
Auto Cutter Error
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Disable Auto Cutter
Disable Auto Cutter
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Red Error Light on Printer
Red Error Light on Printer
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Multi-Printer Issue
Multi-Printer Issue
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Power Cycle
Power Cycle
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Printer Was Working, Now Not Printing
Printer Was Working, Now Not Printing
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Study Notes
Study Notes
Printer Troubleshooting 101 Overview
- The guide helps navigate troubleshooting for CAKE printer issues using a process of elimination.
- Common causes of printer issues include Ethernet cords, switches, CAKE router, device manager settings, and printer hardware errors.
Common Printer Troubleshooting Scenarios
- Initial setup issues: First Time Printer Setup Not Printing.
- Connectivity/Printing Issues: Printer Was Working, Now Not Printing.
- Multiple Printers Not Printing.
- Printer Printing Blank Receipts.
- Printer Errors: Red Error Light on Printer, Impact Printer Cutter Error, Duplicate IP Address Issue.
- Other Resources: Printer FAQ.
Printer FAQ Overview
- This FAQ answers common printer-related questions to set proper expectations and guide clients to the correct solution.
- It helps answer frequently asked questions, understand what is and isn't possible with CAKE printers, and know when to escalate or refer to another team.
How to change the phone number on receipts?
- Only the primary contact/owner on the account can request this change.
- Go to the restaurants Salesforce Account page, navigate to the DBA Information section, and select the pencil icon for the Store/DBA Phone Number field to edit it.
- Use the format (###) 123-1234, then select Save and the changes will automatically apply to the receipt phone number.
Changing Font Size and Colors
- Font size on receipts: Select Small or Large font size under System Options → Sending tab, affecting only receipts, not prep tickets.
- Colors on prep tickets: Impact printers automatically print modifiers in red, which is built-in and cannot be adjusted.
Editing and Preventing Prep Tickets
- Footer of receipts: Located under System Options → Receipt tab.
- Prevent drink prep tickets from printing on a specific register: Set up a phantom printer under Device Manager → Printers tab, and uncheck Print from this register.
Third-Party Printers and Wireless
- Third-party printers: CAKE does not support them, but while they may technically print, CAKE cannot assist with issues on 3rd-party printers, and officially supported printers must be used for guaranteed functionality.
- Wireless printers: CAKE printers must be hardwired to the CAKE router via Ethernet due to latency and reliability issues, maintaining physical connection to the network.
Duplicate IP Address Issue Overview
- A duplicate IP address issue occurs when two printers (or devices) are assigned the same IP address, causing them to conflict, and the guide resolves it by manually reassigning a new IP address to one of the affected printers.
- Common scenarios include printer swaps or replacements, cloning from Device Manager, and manual IP assignment errors.
Confirming Symptoms and Powering Off
- Symptoms: clients reporting printing at another printer, printer visible in Device Manager but not printing, only one printer working at a time, printers stopping after adding a new printer, and random drop-offs after new printer installation.
- Ask if any printers have been recently added or replaced and check if multiple printers have the same IP address in Device Manager.
- Confirm two printers have the same IP address by printing out the IP addresses of the printers, and power cycling the printer will print out a slip with the IP addresses.
- To resolve, identify the printer to keep the current IP, turn it OFF, and leave the printer to change the IP address ON.
Accessing the Conflicting Printer
- VNC into a register and open a browser, type the printer's current IP address in the URL bar, and proceed to the unsafe site after clicking Advanced.
- Login with Username epson and Password epson or the printer's serial number, referring to the CAKE Device Serial Number Reference Table if needed.
Assigning a New IP and Rebooting
- In the printer portal, navigate to Configuration → Authentication → select the TCP/IP tab.
- Change the IP address to an unused one, click Send or Save, and reboot the printer when prompted.
- Turn the second printer back on after the first reboots, and if both have unique IP addresses, VNC into the register, , go to Device Manager, and update each printer's record with the correct new IP if needed.
Duplicate IP Summary
- Duplicate IPs cause conflicting print behavior between two printers, and fixing it involves powering off one printer, logging into the other via browser, assigning it a new unique IP, and rebooting to confirm both work.
- After resolving, update Device Manager and document IP changes in the case.
Impact Printer Cutter Error Overview
- If a client reports an Auto Cutter Error or a stuck cutter on their impact printer, it indicates a hardware issue requiring specific steps.
- Impact printers experiencing this mechanical error generally need to have the Auto Cutter disabled as a temporary workaround, and if it under warranty the printer needs to be replaced.
- This guide helps to identify when this is the issue, walk merchants through disabling the cutter, and escalate appropriately.
Identifying the Issue
- Red error light appears on the printer, printer starts to print but stops mid-ticket, and tickets do not fully cut or get stuck.
- Confirm if the Auto Cutter is physically stuck, if the printer has been power cycled and the issue persists, and if the error message is consistent even after power cycling. Proceed to next steps if yes.
Accessing the Printer’s Web Admin Page
- Accessing the printer's internal settings can confirm the issue, and steps involve using a VNC into a register, opening a new browser window, typing the printer's IP address in the address bar, and proceeding to the unsafe site after clicking Advanced.
- Login with username epson, and password epson OR the printer's serial number, asking the merchant for it if needed, and refer to the CAKE Device Serial Number Reference Table.
Confirm Warranty Status and Disable Auto Cutter
- Once inside, navigate to the Status or Error Log tab, and take a screenshot if a mechanical error shows.
- To confirm warranty, retrieve the printer serial number from the merchant, refer to the CAKE Device Serial Number Reference Table if needed, and confirm the serial number is listed in the Salesforce Account page under "Assets," posting in the #warrantycheck Slack channel to verify if the printer is still under warranty.
- Inform the merchant that if the printer is under warranty, they will send a replacement, and if it isn’t they must purchase a new impact printer in the CAKE shop.
- If the client wants to continue using the printer temporarily, the Auto Cutter must be disabled and locate the dip switch cover on the back of the printer, open the cover and find Switch 2. Turn switch 2 OFF, and close the dip switch cover.
Escalating for Replacement and Cutter Error Summary
- If the printer is under warranty, escalate to L1 supervisors for replacement, including printer serial number, confirmation that Auto Cutter Error was present, confirmation that Switch 2 was turned OFF (if applicable), warranty status check result, and merchant approval to ship replacement printer if required.
- If the printer is out of warranty, advise the merchant to purchase a new printer in the CAKE shop, be sure to confirm the issue is a true Auto Cutter Error, check the warranty status, guide the client to disable the Auto Cutter as needed, escalate for replacement if under warranty, and document all steps clearly in the case.
Red Error Light Overview
- A red error light indicates a hardware or communication error, a critical signal that the printer cannot continue until resolved, and red light issues can include paper or jam problems, printer IP mismatch, mechanical failure, faded or blank printing (on thermal printers), and internal hardware error (visible in the printer admin page).
- This guide provides steps to isolate and fix the issue.
Confirming Paper, Jams and Accessing the Web Admin Page
- Confirm paper type by using thermal paper, and running a scratch test to confirm the paper is black, and the paper roll should be 3 1/8" wide, no longer than 225 feet, and installed with the thermal side facing up.
- Open printer to check for paper stuck inside, remove any debris or old torn paper, confirm the printer cover is fully closed, and try feeding the paper manually to test roller function.
- Use VNC into a register and open a new browser window.
Web Admin Page, Error Codes and Escalating
- Inside web admin , type the printer's IP address in the address bar, click Advanced, and proceed to the unsafe site - Login, and navigate to “Status” or “Error Log” tab.
- Internal system errors, paper sensor failure, and Auto cutter jam are common errors that trigger red lights which include auto cutter jam, and printers, paper sensor failure and internal system errors.
- After escalation, confirm paper type/installation, and note steps tried after checking paper and viewing admin page, confirm paper type/installation, and note steps tried.
Collecting Information for Escalation
- With any error escalation, add a photo with warranty status.
- Escalate with a detailed case note that includes "Red error light on printer," actions taken, results, serial number, and whether a replacement is likely needed.
Red Light Error Summary
- When solving a red light error, start by confirming paper type, checking for jams/open cover, and accessing the admin page for diagnostics.
- The next step if not resolved is to collect key info, check warranty, and escalate appropriately.
Printer Printing Blank Receipts Overview
- CAKE thermal printers require thermal paper, and the primary cause of printing blank receipts is incorrect paper type.
- To resolve, follow troubleshooting and perform a scratch test.
Orientation, Installation and Cleaning
- Confirm paper specs (3 1/8 inch wide, max roll length 225 ft, and thermal paper. If not, replace with correct thermal paper.
- Make sure the thermal side is facing up with the paper and the cover is fully closed. Finally, attempt a test and reinstall the roll.
- After that, begin to clean thermal head if partial text is showing up and not completely blank
Cleaning & Paper Summary:
- Power off printer, then use an alcohol swab or printer cleaning pen to gently clean the thermal head and dry, then power on the printer and test again.
- Check warranty status is the thermal head status has potential failure.
Multi-Printer Issue Overview
- When multiple printers report that issue, the cause is not a particular machine.
- A possible route to solve this issue is Ethernet cabling and a switch issue.
Router Status & Troubleshooting
- Verify the CAKE router in Axess by opening the LAN information and verifying that it must be; “10.10.10.1,” or in the CAKE Support team.
- Start by confirming whether internet or CAKE hardware are receiving network connection.
- If devices are working, continue below to clarify any questions.
Troubleshooting & Elimination Processes
- Test directly by plugging the printer to the LAN Port on the CAKE router.
- Verify printer IPs are correct by checking by opening the Device Manager.
- Finally, make sure you’re testing the printer from the Device Manager.
Summary:
- Once all these steps are tested and still do not work, escalate into support ops with clear notes.
Printer Was Working, Now Not Printing:
- Troubleshooting a previously working, but no longer printing, involves a process of elimination to find the cause.
Common Causes & Process:
- In most scenarios, the problems begin with loose Ethernet cord & Printer error messages.
- Replacing the Ethernet Cord is an adequate first step.
- Use the printer hardware as a final “back-up’ for solving the printing problems.
Physical Connection Clarification
- Make sure physical connections are connected correctly through Device Manager to move forward.
- To solve a switch issue, have the client bypass by directly plugging the printer directly into the CAKE router through different switch ports.
First Time Printer Setup Overview
- Begin by asking the customer; “Is this the first time you are setting up this printer.”
- By doing so, this sets up correct troubleshooting of the correct steps to move forward.
Common Set-Up Issues
- IP addresses may or may not be set up correctly and/or incorrect Ethernet set-ups will most likely occur.
- By connecting to the internet, you may be able to check red error lights or other problems that may have.
Troubleshooting Steps:
- Always begin by confirming set-up and always connecting the cable by Ethernet cords.
- Continue by setting up the printer in Device Manager by reading the article on CAKE’s POS
- By always attempting test print, you’re getting yourself closer to solving and figuring out what’s wrong.
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