Principles of Marketing - Segmentation and Positioning

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Questions and Answers

What is NOT a criterion used in demographic segmentation?

  • Psychographics (correct)
  • Gender
  • Education
  • Income

Which basis for segmentation focuses on consumer preferences and lifestyle?

  • Psychographic segmentation (correct)
  • Behavioristic segmentation
  • Demographic segmentation
  • Geographic segmentation

Why do consumer goods firms often use geographic segmentation?

  • To analyze income distributions
  • To cater to regional preferences (correct)
  • To identify demographic trends
  • To enhance psychographic profiles

Which of the following is NOT a base for segmentation of consumer markets?

<p>Technical (D)</p> Signup and view all the answers

What characteristic must market segmentation have to be considered viable and sustainable?

<p>It must be identifiable and measurable. (C)</p> Signup and view all the answers

Which condition is NOT necessary for effective benefit segmentation?

<p>Must be consistent across all demographics (B)</p> Signup and view all the answers

What is a key challenge in the segmentation process?

<p>Selecting too many criteria (B)</p> Signup and view all the answers

Which targeting strategy focuses on a single segment of the market?

<p>Concentrated targeting (A)</p> Signup and view all the answers

What is a benefit of marketing segmentation?

<p>Increased ability to avoid unprofitable segments (B)</p> Signup and view all the answers

What should a firm consider when developing a brand positioning strategy?

<p>Product offerings for targeted segments (C)</p> Signup and view all the answers

What does NOT represent a difficulty in market segmentation?

<p>Identifying customer preferences (C)</p> Signup and view all the answers

Which targeting strategy involves creating different products for multiple segments?

<p>Differentiated targeting (A)</p> Signup and view all the answers

What is NOT an effect of segmentation on marketing?

<p>Complete market domination (A)</p> Signup and view all the answers

What is the primary goal of differentiation in marketing?

<p>To provide something valuable that competitors do not (B)</p> Signup and view all the answers

Which method is used to construct a perceptual map based on how similar products are perceived to be?

<p>Overall similarity method (A)</p> Signup and view all the answers

What is the first step in the positioning process?

<p>Identifying the current position of the brand and competitors (D)</p> Signup and view all the answers

Which of the following is NOT a positioning base mentioned?

<p>Brand loyalty (D)</p> Signup and view all the answers

What is the primary focus of market segmentation?

<p>Dividing the total market into homogeneous segments (C)</p> Signup and view all the answers

What could indicate the need for repositioning a product?

<p>Shifts in customer tastes and preferences (C)</p> Signup and view all the answers

Which approach is NOT a method of market segmentation?

<p>Limited marketing (C)</p> Signup and view all the answers

Which of the following positioning strategies is focused on a product class?

<p>Product user positioning (C)</p> Signup and view all the answers

What does targeting a market segment involve?

<p>Evaluating the attractiveness of each segment (B)</p> Signup and view all the answers

When developing a positioning statement, what is its primary purpose?

<p>To serve as a blueprint for achieving the desired brand position (D)</p> Signup and view all the answers

What is the essence of positioning in marketing?

<p>Establishing a distinct consumer perception of a brand (B)</p> Signup and view all the answers

Which of the following is a reason for a product to not be positioned correctly initially?

<p>Shifts in macro environment factors (D)</p> Signup and view all the answers

Which statement best describes one-to-one marketing?

<p>Tailoring marketing efforts to individual customers (D)</p> Signup and view all the answers

What characterizes a differentiated marketing strategy?

<p>Developing a unique product for each market segment (D)</p> Signup and view all the answers

What is a perceptual map used for?

<p>Visualizing consumer preferences and brand positioning (B)</p> Signup and view all the answers

Which of the following best describes repositioning?

<p>Changing a product's market segment to increase sales (B)</p> Signup and view all the answers

What is crucial for a firm to successfully reposition a brand?

<p>The firm must ensure the product meets consumers' desired attributes. (C)</p> Signup and view all the answers

Which factor is NOT considered in the repositioning process?

<p>The current marketing campaigns of competitors. (C)</p> Signup and view all the answers

What is a suggested positioning option for a marketing strategy?

<p>Positioning based on perceived best features or services. (D)</p> Signup and view all the answers

How should a marketing manager approach the relationship between offline and online marketing strategies?

<p>They should integrate and consider both strategies together. (B)</p> Signup and view all the answers

Which of the following is necessary for remaining competitive according to the content?

<p>Using segmentation, targeting, and positioning effectively. (B)</p> Signup and view all the answers

What is the primary basis for psychographic segmentation?

<p>Psychological and lifestyle criteria (B)</p> Signup and view all the answers

Which of the following is NOT a variable used in psychographic segmentation?

<p>Consumer attitudes (D)</p> Signup and view all the answers

What type of segmentation focuses on how customers use a product?

<p>Behavioral segmentation (C)</p> Signup and view all the answers

Which approach does NOT fall under behavioral segmentation categories?

<p>Personality traits (D)</p> Signup and view all the answers

What category of benefits from segmentation does NOT include functional benefits?

<p>Price benefits (D)</p> Signup and view all the answers

Which of the following groups would be considered 'laggards' in the rate of new product adoption?

<p>Individuals who are skeptical and adopt last (C)</p> Signup and view all the answers

Which of the following is an example of loyalty segmentation?

<p>Hard-core loyals (C)</p> Signup and view all the answers

What type of segmentation might analyze the frequency of consumer purchases?

<p>Behavioral segmentation (B)</p> Signup and view all the answers

Flashcards

Differentiation

Offering consumers a unique value proposition that competitors cannot match.

Perceptual Map

A graphical representation of how consumers perceive products in a market.

Positioning Process Steps

Determining current brand position, ideal position, adjusting strategy, and creating a position statement.

Perceptual Map Construction Methods

Methods used to visually map and analyze consumer perception of products.

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Positioning Bases

Criteria used to define and position a brand in the market.

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Positioning Bases Examples

Specific attributes like technology, benefits, price, quality, origin, competitor, use/application, product class, and product user.

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Repositioning Need

Reasons why a brand might need to reposition in the marketplace.

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Repositioning Drivers

The reasons why a product might need to be repositioned. Examples include incorrectly initial positioning, presence of competitor products, shifted consumer preferences, macro-environmental influences, and technology advancements.

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Benefit Segmentation

Dividing the market by customer needs and wants.

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Identifiable Segments

Segments that are distinct, measurable, and recognizable.

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Responsive Segments

Segments that react to marketing efforts.

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Targeting Strategies

Choosing which customer segments to focus on.

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Concentrated Targeting

Focusing on one specific segment.

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Positioning Strategy

Placing a product in the minds of target customers.

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Segmentation Process

Identifying, profiling, and evaluating market segments.

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Segmentation Difficulties

Challenges in segmenting like choosing right number of criteria or potential market changes affecting segments.

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Market Segmentation Criteria

Factors used to divide a market into smaller, more manageable segments for targeted marketing.

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Bases for Segmentation (consumers)

Different ways to categorize customer segments, such as demographic, geographic, psychographic, and behavioral.

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Demographic Segmentation

Dividing a market based on measurable characteristics like age, gender, income, and education.

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Geographic Segmentation

Dividing a market based on geographical location, such as region, city, or country.

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Market Segmentation Importance

Understanding customers helps businesses target specific groups with products and services to increase sales and react to competition quickly.

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Market Segmentation

Dividing a total market into relatively similar groups of potential customers

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Market Targeting

Evaluating segments and deciding which to focus on

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Market Positioning

Creating a unique image of your product in customers' minds

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Segmentation Approaches

Different strategies for dividing markets, like mass vs. niche marketing

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STP

Segmentation, Targeting, and Positioning. A marketing framework to reach customer segments.

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Market

A group of potential customers with a desire/need for your products.

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Product Class

A group of similar products that customers may view as substitutes.

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Consumer Markets

Markets focused on individuals or households buying products for personal use.

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Psychographic Segmentation

Market segmentation based on psychological and lifestyle criteria, like values, routines, and personality traits.

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Behavioural Segmentation

Market segmentation based on consumer behavior, purchase patterns, and product usage.

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Personality (Psychographic)

Consumer traits, attitudes, and habits used in psychographic segmentation.

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Lifestyle (Psychographic)

How consumers spend their time and what is important to them, used in psychographic segmentation.

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Product Category Segmentation

A behavioral approach within segmentation focusing on category-specific usage patterns.

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Needs and Benefits Segmentation

A segmentation method focusing on the functional, psychological, relationship, or process benefits customers seek.

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Rate of New Product Adoption

Categories of consumers based on how quickly they adopt new products.

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Loyalty Segmentation

Categorising consumers based on their loyalty to a product or brand.

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Repositioning Process Factors

The four crucial considerations when shifting a product's image or target market: manufacturability, marketability, cost, and projected income.

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Digital Marketing Strategy

The online approach to marketing should align with the offline strategy, forming a cohesive overall strategy.

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Positioning Options

Strategies for how to present a product to consumers. These include emphasizing superior features/services, highlighting benefits, or linking to specific occasions.

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Competitive Advantage Strategy

Implementing segmentation, targeting, and positioning to remain competitive in the marketplace and adaptable to changing conditions.

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Online/Offline Strategy

A marketing manager must consider the relationship between the online marketing strategy and the offline marketing strategy

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Study Notes

Principles of Marketing

  • Introduction:
    • Firms must establish a distinct and unique brand identity in customer minds reflecting their offerings
    • Segmentation, Targeting and Positioning (STP) is a critical managerial approach
    • Identifies customer sub-markets
    • Selects specific target markets
    • Differentiates the product/service from competitors'
  • Segmentation:
    • Dividing the total market for a product/category into segments
    • Groups are relatively homogeneous.
    • Crucial for evaluating attractiveness and aligning with company resources
  • Nature of Consumer Markets:
    • A group of individuals/firms with desire/need for products (ability, willingness, and authority to buy)
    • A product class includes substitutable products.
  • Market Segmentation:
    • Mass marketing: Targets entire market
    • Differentiated marketing: Targets several market segments
    • Niche marketing: Targets a specific, narrow segment
    • One-to-one marketing: Personalised approach to each customer
  • Criteria for Market Segmentation:
    • Identifiable and measurable: Clear and quantifiable segment profiles
    • Substantial: Significant size and purchasing power to justify marketing efforts.
    • Accessible: Firms can reach and effectively serve the segment.
    • Responsive: Customers within the segment react similarly to marketing efforts.
    • Viable and sustainable: Sufficient size, reasonable growth potential and profitability.
  • Bases for Segmentation:
    • Demographic: Gender, income, age, education, family life cycle
    • Geographic: Region, city, suburb, density, climate
    • Psychographic: Attitudes, lifestyle, values, personality traits; includes specific variables like activities, interests, and opinions.
    • Behaviouristic: Product use, benefits sought, buyer readiness, brand loyalty (including categories like hard-core loyals, split loyals, shifting loyals, and switchers)
    • Needs and benefits: Customers seeking specified product attributes (functional, psychological, relationship, process).
  • Segmentation Process:
    • Identifying/profiling customers
    • Evaluating the segment's attractiveness
    • Positioning the firm's market offer
  • Targeting Strategies:
    • Concentrated targeting: Focuses on one specific segment
    • Differentiated targeting: Targets several segments
    • Undifferentiated targeting: Targets entire market
  • Positioning:
    • Strategically placing the brand in the minds of consumers.
    • This differentiates the firm's offerings in the relevant market segment.
    • Methods: Technology, origin, competitor, product class, product user, benefit, price, quality, use/application.
  • Perceptual Maps:
    • Visual tools that illustrate consumer perceptions of brands in a market segment, using attributes and ratings to map brand positions.
    • Uses "overall similarity method", "attribute rating method"
  • Positioning Process:
    • Identify current brand and competitor positions
    • Determine preferred market attributes
    • Decide how to modify (or not) current positioning strategies
    • Create positioning statements
  • Repositioning:
    • Necessary when a product isn't positioned correctly or competitors have encroached on the position.
    • Factors include poor original strategy, competitor actions, changing customer tastes/preferences or significant macro environmental factors, technological advancements, or research discoveries.
  • Digital Perspectives:
    • Use of digital platforms for segmentation, targeting and positioning
    • Social media, data collection, etc., offer significant information and insights
    • Important to link online and offline marketing strategies
  • Summary:
    • Utilize segmentation, targeting, and positioning to enhance competitiveness
    • Adapt the strategies to reflect changing market conditions.

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