Principles of Management Quiz
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Questions and Answers

What is the penalty for a wrong answer in the online exam?

  • -1 point
  • No penalty
  • +1 point
  • -0.25 points (correct)
  • How long is the online exam scheduled to last?

  • 30 minutes (correct)
  • 20 minutes
  • 35 minutes
  • 25 minutes
  • Which step is included in the final assessment process?

  • Group project presentation
  • Comprehensive essay
  • Multiple choice exam (correct)
  • Peer reviews
  • What aspect of students' participation can positively influence their final mark?

    <p>Optional project presentation</p> Signup and view all the answers

    Which of the following best describes the origin of the term 'hospitality'?

    <p>Originated from a Latin word meaning 'friendliness to guests'</p> Signup and view all the answers

    In historical context, what was the initial definition of hospitality?

    <p>Basic meal and accommodation for weary travelers</p> Signup and view all the answers

    What was a historical function of hospitality establishments?

    <p>To provide a temporary resting place for travelers</p> Signup and view all the answers

    Which of the following groups primarily contributed to the evolution of the hospitality industry?

    <p>Nobles, merchants, scholars, and priests</p> Signup and view all the answers

    What is one of the main variables used to understand hospitality firms?

    <p>The context in which they operate</p> Signup and view all the answers

    How has the composition of the hospitality industry evolved over time?

    <p>It now includes a wider range of services beyond just hotels.</p> Signup and view all the answers

    What primarily drives related spending in the hospitality industry?

    <p>Changes and expected changes in income levels.</p> Signup and view all the answers

    What role do economic conditions play in the hospitality industry?

    <p>They influence both the demand and services offered.</p> Signup and view all the answers

    What is mainly associated with the evolution of the hospitality industry?

    <p>Urbanization and the specific division of labor.</p> Signup and view all the answers

    Which statement best describes the hospitality industry's services related to tourism and leisure since the mid-20th century?

    <p>They have become major sub-sectors within the industry.</p> Signup and view all the answers

    In what way does the hospitality industry affect the economy?

    <p>It both provides and seeks to meet economic demands.</p> Signup and view all the answers

    Which group has the hospitality industry expanded to serve aside from upscale individuals?

    <p>The general public including mass workers.</p> Signup and view all the answers

    What is a significant characteristic of leisure activities in the hospitality sector?

    <p>They are largely driven by variations in income.</p> Signup and view all the answers

    Study Notes

    Course Information

    • Course Title: Principles of Management of Hospitality Firms
    • Instructor: Anthony La Salandra
    • Academic Year: 2024/2025
    • Partnering Institution: Scuola Italiana cdp" di Ospitalità
    • Degree Programme: Bachelor's Degree Programme in Hospitality Innovation and e-Tourism
    • University: Ca' Foscari University of Venice

    Contact Information

    • Email: [email protected]
    • Internships: Available at Risposte Turismo or other sectors
    • Clarifications, Questions, Materials: Information available online
    • Bureaucracy, Theses: Information available online

    Course Structure

    • Class Schedule: Monday-Thursday, Epsilon-2 room
    • Check Calendar Online: For updates and recovery week
    • Friday/Monday Switch: With Prof. Pilone

    Exams

    • Assessment: Written exam (one or two steps) and optional oral exam
    • Step 1: Online multiple-choice exam (30 questions)
      • 30 minutes duration
      • Correct answers: +1 point
      • Incorrect answers: -0.25 point
      • Blank answers: 0 point
      • Cannot go back to review or change answers
    • Step 2: Optional oral exam (for marks of excellence)
    • Project Presentation: Optional presentation (will positively influence final mark), details on Moodle and during course

    First Optional Assignment

    • Description: Submit 1-2 slide presentation (before next Monday)
    • Topic: Most interesting hotel brands in Italy
      • Include: Revenue, Number of rooms, Specialization
      • Include: Key variables, relevant highlights, news and why case is interesting
      • Three case studies selected by instructor will be presented at beginning of Tuesday class.

    Aims of Teaching

    • Students will gain knowledge of the context in which hospitality firms operate
    • Students will understand main variables in this industry
    • Students will learn organizational and managerial models applicable in hospitality
    • Students will learn hospitality marketing policies and tools
    • Students will learn foundational legal rules governing tourism businesses

    Etymology of Hospitality

    • Term emerged in 14th century English.
    • Meaning: "act of being hospitable"
    • Old French word: "Ospitalité" (related to hospital)
    • Meaning: "hospital," "hospitality"
    • Latin origin: "Hospitalitem" (friendliness to guests)
    • Latin word: Hospes (guest/host)

    History of Hospitality (1/2)

    • Origins: Casual arrangements between locals and weary travelers seeking safe haven to rest horses and lay heads.
    • Basic definition: Basic meal and some ale.
    • Evolution: Became more than just a place to stay
    • Mobile population: Merchants, nobles, scholars, and priests contributed to industry growth

    History of Hospitality (2/2)

    • Parallel development: Increased urbanization, division of labor, and economic growth have changed hospitality services
    • Increased offerings: From basic meal and stay into wide variety of offerings (hotels, theatres, cinemas, parks, restaurants)
    • Expansion: Tourism and leisure have majorly shaped sector.

    Characteristics of Hospitality

    • Hospitality related directly to leisure and tourism, or non-leisure activities.
    • International Tourism linked to hospitality
    • Domestic Tourism linked to hospitality
    • Recreation
    • Non-leisure activities

    Hospitality Framework

    • Local, regional, and global economies impact hospitality industry
    • Business practices of hospitality firms affected by demands
    • Leisure activities influence the demand of hospitality services

    Hotel Distribution Channels

    • Diagram displays various channels used to distribute hotel services:
      • Loyal travelers
      • Leisure travelers
      • Business travelers
    • Channels shown include: Online travel agencies, affiliate online travel agencies, travel management companies, Corporate self-booking, tour operators, wholesalers/bedbanks, global distribution system, hotel eCommerce, central reservation systems etc.

    Keywords

    • There are 30 keywords relating to hospitality

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    Description

    Test your knowledge of the Principles of Management of Hospitality Firms course. This quiz will cover key concepts, theories, and practices relevant to managing hospitality firms. Prepare for your assessments by practicing with these questions from the course material.

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