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Questions and Answers
What is the penalty for a wrong answer in the online exam?
What is the penalty for a wrong answer in the online exam?
How long is the online exam scheduled to last?
How long is the online exam scheduled to last?
Which step is included in the final assessment process?
Which step is included in the final assessment process?
What aspect of students' participation can positively influence their final mark?
What aspect of students' participation can positively influence their final mark?
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Which of the following best describes the origin of the term 'hospitality'?
Which of the following best describes the origin of the term 'hospitality'?
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In historical context, what was the initial definition of hospitality?
In historical context, what was the initial definition of hospitality?
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What was a historical function of hospitality establishments?
What was a historical function of hospitality establishments?
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Which of the following groups primarily contributed to the evolution of the hospitality industry?
Which of the following groups primarily contributed to the evolution of the hospitality industry?
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What is one of the main variables used to understand hospitality firms?
What is one of the main variables used to understand hospitality firms?
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How has the composition of the hospitality industry evolved over time?
How has the composition of the hospitality industry evolved over time?
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What primarily drives related spending in the hospitality industry?
What primarily drives related spending in the hospitality industry?
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What role do economic conditions play in the hospitality industry?
What role do economic conditions play in the hospitality industry?
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What is mainly associated with the evolution of the hospitality industry?
What is mainly associated with the evolution of the hospitality industry?
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Which statement best describes the hospitality industry's services related to tourism and leisure since the mid-20th century?
Which statement best describes the hospitality industry's services related to tourism and leisure since the mid-20th century?
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In what way does the hospitality industry affect the economy?
In what way does the hospitality industry affect the economy?
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Which group has the hospitality industry expanded to serve aside from upscale individuals?
Which group has the hospitality industry expanded to serve aside from upscale individuals?
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What is a significant characteristic of leisure activities in the hospitality sector?
What is a significant characteristic of leisure activities in the hospitality sector?
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Study Notes
Course Information
- Course Title: Principles of Management of Hospitality Firms
- Instructor: Anthony La Salandra
- Academic Year: 2024/2025
- Partnering Institution: Scuola Italiana cdp" di Ospitalità
- Degree Programme: Bachelor's Degree Programme in Hospitality Innovation and e-Tourism
- University: Ca' Foscari University of Venice
Contact Information
- Email: [email protected]
- Internships: Available at Risposte Turismo or other sectors
- Clarifications, Questions, Materials: Information available online
- Bureaucracy, Theses: Information available online
Course Structure
- Class Schedule: Monday-Thursday, Epsilon-2 room
- Check Calendar Online: For updates and recovery week
- Friday/Monday Switch: With Prof. Pilone
Exams
- Assessment: Written exam (one or two steps) and optional oral exam
- Step 1: Online multiple-choice exam (30 questions)
- 30 minutes duration
- Correct answers: +1 point
- Incorrect answers: -0.25 point
- Blank answers: 0 point
- Cannot go back to review or change answers
- Step 2: Optional oral exam (for marks of excellence)
- Project Presentation: Optional presentation (will positively influence final mark), details on Moodle and during course
First Optional Assignment
- Description: Submit 1-2 slide presentation (before next Monday)
- Topic: Most interesting hotel brands in Italy
- Include: Revenue, Number of rooms, Specialization
- Include: Key variables, relevant highlights, news and why case is interesting
- Three case studies selected by instructor will be presented at beginning of Tuesday class.
Aims of Teaching
- Students will gain knowledge of the context in which hospitality firms operate
- Students will understand main variables in this industry
- Students will learn organizational and managerial models applicable in hospitality
- Students will learn hospitality marketing policies and tools
- Students will learn foundational legal rules governing tourism businesses
Etymology of Hospitality
- Term emerged in 14th century English.
- Meaning: "act of being hospitable"
- Old French word: "Ospitalité" (related to hospital)
- Meaning: "hospital," "hospitality"
- Latin origin: "Hospitalitem" (friendliness to guests)
- Latin word: Hospes (guest/host)
History of Hospitality (1/2)
- Origins: Casual arrangements between locals and weary travelers seeking safe haven to rest horses and lay heads.
- Basic definition: Basic meal and some ale.
- Evolution: Became more than just a place to stay
- Mobile population: Merchants, nobles, scholars, and priests contributed to industry growth
History of Hospitality (2/2)
- Parallel development: Increased urbanization, division of labor, and economic growth have changed hospitality services
- Increased offerings: From basic meal and stay into wide variety of offerings (hotels, theatres, cinemas, parks, restaurants)
- Expansion: Tourism and leisure have majorly shaped sector.
Characteristics of Hospitality
- Hospitality related directly to leisure and tourism, or non-leisure activities.
- International Tourism linked to hospitality
- Domestic Tourism linked to hospitality
- Recreation
- Non-leisure activities
Hospitality Framework
- Local, regional, and global economies impact hospitality industry
- Business practices of hospitality firms affected by demands
- Leisure activities influence the demand of hospitality services
Hotel Distribution Channels
- Diagram displays various channels used to distribute hotel services:
- Loyal travelers
- Leisure travelers
- Business travelers
- Channels shown include: Online travel agencies, affiliate online travel agencies, travel management companies, Corporate self-booking, tour operators, wholesalers/bedbanks, global distribution system, hotel eCommerce, central reservation systems etc.
Keywords
- There are 30 keywords relating to hospitality
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Description
Test your knowledge of the Principles of Management of Hospitality Firms course. This quiz will cover key concepts, theories, and practices relevant to managing hospitality firms. Prepare for your assessments by practicing with these questions from the course material.