Prentice Hall Assistant Plant Manager Critical Incidents Quiz
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Questions and Answers

What was the impact of the new production scheduling system implemented by the assistant plant manager?

  • Decreased personnel utilization in the plant
  • Decreased late orders by 10% last month (correct)
  • Decreased machine utilization in the plant
  • Increased late orders by 10% last month
  • What was the impact of the assistant plant manager's supervision on procurement?

  • Let inventory storage costs rise by 15% last month (correct)
  • Prevented over-ordering of parts 'C' by 30%
  • Over-ordered parts 'A' and 'B' by 20%
  • Minimized inventory storage costs by 15% last month
  • What was the effect of the new preventative maintenance system instituted for the plant by the assistant plant manager?

  • Prevented a machine breakdown by discovering faulty part (correct)
  • Increased the number of shutdowns in the plant
  • Reduced the need for maintenance in the plant
  • Caused machine breakdowns due to faulty parts
  • What is a key advantage of Behaviorally Anchored Rating Scale (BARS) as mentioned in the text?

    <p>A more accurate gauge of performance</p> Signup and view all the answers

    What is one way to ensure a legally defensible performance appraisal?

    <p>Conduct a job analysis to establish performance criteria and standards</p> Signup and view all the answers

    Why is it important to avoid using undefined abstract trait names in graphic rating scales?

    <p>Because courts usually condemn the use of undefined abstract trait names</p> Signup and view all the answers

    Why should more than one appraiser be involved, if possible, in performance appraisals?

    <p>To avoid giving employees the opportunity to review and make comments</p> Signup and view all the answers

    What is the role of supervisors in a legally defensible performance appraisal?

    <p>To thoroughly train the supervisors who will be doing the appraisals</p> Signup and view all the answers

    What is the main advantage of the critical incident method for performance appraisal?

    <p>It helps specify what is right and wrong about the employee’s performance</p> Signup and view all the answers

    What is a challenge of using the MBO (Management by Objectives) method for performance appraisal?

    <p>Time-consuming</p> Signup and view all the answers

    What is a recommended practice for administering fair performance appraisals?

    <p>Base the performance review on duties and standards from a job analysis</p> Signup and view all the answers

    What is a key aspect of documenting the appraisal review process and results?

    <p>It provides an appeals mechanism</p> Signup and view all the answers

    What are the steps to help ensure OJT (On-the-Job Training) success?

    <p>Prepare the learner, present the operations, do a tryout</p> Signup and view all the answers

    What is the traditional method of apprenticeship training?

    <p>Coaching or understudy under a master craftsperson</p> Signup and view all the answers

    What is job instruction training (JIT) also known as?

    <p>On-the-Job Training (OJT)</p> Signup and view all the answers

    What is the main advantage of on-the-job training (OJT)?

    <p>Inexpensive and provides immediate feedback</p> Signup and view all the answers

    What is the main difference between human resource development and human resource management?

    <p>Human resource development focuses on employee training, learning, and talent management, while human resource management focuses on managing an organization's employees.</p> Signup and view all the answers

    Which activities fall under the scope of human resource development as mentioned in the text?

    <p>Training, learning, and talent management</p> Signup and view all the answers

    What are the key responsibilities of a human resource manager compared to a human resource development manager in an organization?

    <p>The human resource manager is involved in manpower planning and staffing, while the human resource development manager deals with career development and talent management.</p> Signup and view all the answers

    In the context of succession planning, which step involves reviewing the firm’s management skills inventory?

    <p>Reviewing firm’s management skills inventory</p> Signup and view all the answers

    Which of the following is an example of off-the-job management training technique mentioned in the text?

    <p>University-related programs</p> Signup and view all the answers

    What is the main purpose of the role playing technique in behavior modeling training?

    <p>Having trainees role play using behaviors</p> Signup and view all the answers

    Which aspect is identified as the heart of implementing an organizational change program in the text?

    <p>Knowing how to deal with resistance to change</p> Signup and view all the answers

    What is the primary focus of managing organizational change and development according to the text?

    <p>Employees</p> Signup and view all the answers

    Which technique involves moving a trainee from department to department to broaden his or her experience and identify?

    <p>Job rotation</p> Signup and view all the answers

    What is the key difference between human resource development and human resource management?

    <p>The organizational focus</p> Signup and view all the answers

    In the context of human resource development, what is the primary purpose of talent management?

    <p>Identifying high-potential employees</p> Signup and view all the answers

    What distinguishes human resource development from organizational development?

    <p>The broader focus on organizational change</p> Signup and view all the answers

    Which performance appraisal method involves identifying specific behaviors that are linked to effective job performance?

    <p>Behaviorally anchored rating scale (BARS)</p> Signup and view all the answers

    What is the term used to describe the tendency to rate all employees' performance as average?

    <p>Central tendency</p> Signup and view all the answers

    What is the practice of monitoring employee performance using computer-based systems to track productivity, errors, and time spent on tasks?

    <p>Electronic performance monitoring (EPM)</p> Signup and view all the answers

    What are the three parts of programmed learning (or programmed instruction)?

    <p>Presenting questions, allowing the person to respond, and providing feedback</p> Signup and view all the answers

    How do intelligent tutoring systems differ from traditional programmed learning?

    <p>They provide immediate feedback and self-paced learning</p> Signup and view all the answers

    What is a key advantage of delivering effective lectures according to the text?

    <p>It reduces training time and risk of error for the learner</p> Signup and view all the answers

    In the context of delivering effective lectures, why is it important to break a long talk into a series of five-minute talks?

    <p>To maintain audience attention and focus</p> Signup and view all the answers

    Study Notes

    Impact of New Production Scheduling System

    • The assistant plant manager's new production scheduling system had a significant impact on the plant's operations.

    Impact of Assistant Plant Manager's Supervision on Procurement

    • The assistant plant manager's supervision had a profound effect on procurement, leading to improved efficiency and effectiveness.

    Effect of New Preventative Maintenance System

    • The assistant plant manager's new preventative maintenance system reduced downtime and increased productivity in the plant.

    Behaviorally Anchored Rating Scale (BARS)

    • A key advantage of BARS is that it provides a specific and objective framework for evaluating employee performance.

    Legally Defensible Performance Appraisal

    • To ensure a legally defensible performance appraisal, it's essential to use a standardized and objective evaluation process.

    Graphic Rating Scales

    • Avoid using undefined abstract trait names in graphic rating scales to prevent ambiguity and ensure accuracy.

    Performance Appraisal

    • Using multiple appraisers, if possible, can provide a more comprehensive and accurate evaluation of an employee's performance.

    Role of Supervisors

    • Supervisors play a crucial role in a legally defensible performance appraisal by providing objective and specific feedback.

    Critical Incident Method

    • The main advantage of the critical incident method is that it provides a clear and objective record of an employee's performance.

    MBO (Management by Objectives) Method

    • A challenge of using the MBO method is ensuring that the objectives are measurable and achievable.

    Administering Fair Performance Appraisals

    • A recommended practice for administering fair performance appraisals is to use a standardized evaluation process and provide clear and specific feedback.

    Documenting Appraisal Review Process and Results

    • A key aspect of documenting the appraisal review process and results is to ensure that the evaluation is accurate and objective.

    On-the-Job Training (OJT)

    • The steps to help ensure OJT success include providing clear instructions, setting goals, and offering feedback.

    Apprenticeship Training

    • The traditional method of apprenticeship training involves a combination of on-the-job training and related classroom instruction.

    Job Instruction Training (JIT)

    • JIT is also known as step-by-step training.

    On-the-Job Training (OJT)

    • The main advantage of OJT is that it provides employees with hands-on experience and practical skills.

    Human Resource Development vs. Human Resource Management

    • The main difference between human resource development and human resource management is that HRD focuses on employee development, while HRM focuses on employee management.

    Human Resource Development

    • Activities that fall under the scope of HRD include training, development, and performance appraisal.

    Human Resource Manager vs. Human Resource Development Manager

    • The key responsibilities of a human resource manager compared to a human resource development manager are that HRM focuses on employee management, while HRD focuses on employee development.

    Succession Planning

    • In the context of succession planning, the step that involves reviewing the firm's management skills inventory is identifying potential successors.

    Off-the-Job Management Training Techniques

    • An example of an off-the-job management training technique is case study analysis.

    Role Playing Technique

    • The main purpose of the role-playing technique in behavior modeling training is to practice and develop new skills.

    Implementing Organizational Change

    • The heart of implementing an organizational change program is communication and employee involvement.

    Managing Organizational Change and Development

    • The primary focus of managing organizational change and development is to improve overall organizational performance.

    Job Rotation

    • Job rotation involves moving a trainee from department to department to broaden their experience and identify strengths.

    Human Resource Development vs. Human Resource Management

    • The key difference between human resource development and human resource management is that HRD focuses on employee development, while HRM focuses on employee management.

    Talent Management

    • The primary purpose of talent management is to identify, develop, and retain high-potential employees.

    Human Resource Development vs. Organizational Development

    • What distinguishes HRD from organizational development is that HRD focuses on employee development, while organizational development focuses on overall organizational change.

    Behaviorally Anchored Rating Scale (BARS)

    • BARS involves identifying specific behaviors that are linked to effective job performance.

    Central Tendency

    • The term used to describe the tendency to rate all employees' performance as average is central tendency.

    Computer-Based Performance Monitoring

    • The practice of monitoring employee performance using computer-based systems to track productivity, errors, and time spent on tasks is known as computer-based performance monitoring.

    Programmed Learning

    • The three parts of programmed learning are instruction, practice, and feedback.

    Intelligent Tutoring Systems

    • Intelligent tutoring systems differ from traditional programmed learning in that they use artificial intelligence to adapt to individual learners.

    Effective Lectures

    • A key advantage of delivering effective lectures is that they can increase employee engagement and retention.

    Delivering Effective Lectures

    • It's important to break a long talk into a series of five-minute talks to maintain audience engagement and focus.

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    Related Documents

    hrm.pptx

    Description

    Test your knowledge of critical incidents for an assistant plant manager's continuing duties based on examples from Prentice Hall's publishing. Explore scenarios related to scheduling production, supervising procurement, and more.

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