Podcast
Questions and Answers
What is the primary purpose of using the REASON tactic in influencing others?
What is the primary purpose of using the REASON tactic in influencing others?
- To use negotiation through the exchange of benefits or favours
- To make a logical or rational presentation of ideas (correct)
- To gain the support of higher levels in the organization
- To create goodwill
Coalitions are formal groups bound together by the active pursuit of a single issue.
Coalitions are formal groups bound together by the active pursuit of a single issue.
False (B)
What is the purpose of using the COALITION tactic?
What is the purpose of using the COALITION tactic?
To get the support of other people in the organization to back up the request
The ASSERTIVENESS tactic involves using a direct and forceful approach such as _______________ compliance with the request.
The ASSERTIVENESS tactic involves using a direct and forceful approach such as _______________ compliance with the request.
What is the primary purpose of using the HIGHER AUTHORITY tactic?
What is the primary purpose of using the HIGHER AUTHORITY tactic?
Match the following power tactics with their descriptions:
Match the following power tactics with their descriptions:
The SANCTIONS tactic involves using direct and forceful approach such as demanding compliance with the request.
The SANCTIONS tactic involves using direct and forceful approach such as demanding compliance with the request.
What is the primary purpose of using the BARGAINING tactic?
What is the primary purpose of using the BARGAINING tactic?
What percentage of a first impression is based on appearance and body language?
What percentage of a first impression is based on appearance and body language?
Communication is only about sending information, not receiving it.
Communication is only about sending information, not receiving it.
What is the main goal of strategic conversations in an organization?
What is the main goal of strategic conversations in an organization?
Communication is the process of sending and receiving ______________ with meanings attached.
Communication is the process of sending and receiving ______________ with meanings attached.
What is the primary responsibility of a manager in an organization?
What is the primary responsibility of a manager in an organization?
The tone, pitch, and pace of your voice do not affect your first impression.
The tone, pitch, and pace of your voice do not affect your first impression.
What should communication always have?
What should communication always have?
Match the following definitions with their corresponding communication concepts:
Match the following definitions with their corresponding communication concepts:
What is power according to the definition?
What is power according to the definition?
Formal power is based on an individual's personal characteristics.
Formal power is based on an individual's personal characteristics.
What are the two general groups of power bases?
What are the two general groups of power bases?
Coercive power base depends on fear of the ______ results from failing to comply.
Coercive power base depends on fear of the ______ results from failing to comply.
Match the following bases of power with their descriptions:
Match the following bases of power with their descriptions:
What is the main objective of the session according to the session objectives?
What is the main objective of the session according to the session objectives?
Power is the ability to influence the behavior of others to get what you want.
Power is the ability to influence the behavior of others to get what you want.
Power refers to a capacity that A has to influence the behavior of ______.
Power refers to a capacity that A has to influence the behavior of ______.
Which type of power is negatively related to employee satisfaction and commitment?
Which type of power is negatively related to employee satisfaction and commitment?
A person can have power over you if they control something you don't desire.
A person can have power over you if they control something you don't desire.
What are the three factors that create dependency?
What are the three factors that create dependency?
The greater B's dependence on A, the greater is A's ______________________ in the relationship.
The greater B's dependence on A, the greater is A's ______________________ in the relationship.
Match the following power outcomes with their corresponding relationships:
Match the following power outcomes with their corresponding relationships:
Dependency is decreased when the resources you control are scarce.
Dependency is decreased when the resources you control are scarce.
What is the outcome of recent research on power tactics?
What is the outcome of recent research on power tactics?
Recent research on power tactics involved asking ______________________ managers to write essays describing an incident in which they influenced their bosses, co-workers, or employees.
Recent research on power tactics involved asking ______________________ managers to write essays describing an incident in which they influenced their bosses, co-workers, or employees.
What type of communication involves speaking to a large audience, like giving a presentation or a speech?
What type of communication involves speaking to a large audience, like giving a presentation or a speech?
As a director of internal communication, you would use upward communication to convince top management of the need for a company newsletter.
As a director of internal communication, you would use upward communication to convince top management of the need for a company newsletter.
What is the primary goal of internal communication in the scenario where a personnel manager wants to announce details about the company picnic?
What is the primary goal of internal communication in the scenario where a personnel manager wants to announce details about the company picnic?
As a production manager, you would use _______________ communication to ensure that both the sales manager and the finance manager receive your scheduling estimates.
As a production manager, you would use _______________ communication to ensure that both the sales manager and the finance manager receive your scheduling estimates.
Match the following scenarios with the appropriate type of communication:
Match the following scenarios with the appropriate type of communication:
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Study Notes
Session Objectives
- To make participants aware of basic principles of power and politics
- To share practical scenarios related to power and politics
- To understand verbal and non-verbal communication in an organization
Definition of Power
- Power refers to the capacity to influence the behavior of others
- Power is the ability to influence the behavior of others to get what you want
- Power is the ability to get things done the way one wants them to be done
Bases of Power
- Formal power: based on an individual's position in an organization
- Can come from the ability to coerce, reward, or control information
- Personal power: based on an individual's characteristics
- Includes expert power, referent power, and legitimate power
Coercive Power
- Depends on fear of negative results from failing to comply
- Can backfire, leading to decreased employee satisfaction and commitment
Dependency
- Power is a function of dependency
- The greater B's dependence on A, the greater is A's power in the relationship
- Dependency is increased when the resources controlled are important, scarce, and non-substitutable
Power Tactics
- 7 tactical dimensions or strategies:
- Reason: using facts and data to make a logical presentation
- Friendliness: using flattery and creating goodwill
- Coalition: getting support from others in the organization
- Bargaining: using negotiation through exchange of benefits or favors
- Assertiveness: using a direct and forceful approach
- Higher authority: gaining support from higher levels in the organization
- Sanctions: using organizationally-derived rewards and punishments
Power in Groups: Coalitions
- Coalition is an informal group bound together by the active pursuit of a single issue
- Coalitions seek to maximize their size by "strengthening" in numbers
Communication
- Communication is the process of sending and receiving symbols with meanings attached
- Communication is defined as a process by which we assign and convey meaning in an attempt to create shared understanding
- Communication is imparting or interchange of thoughts, opinions, or information by speech, writing, or signs
Manager's Job
- Communication is the manager's job
- Managers are responsible for making sure that information flows smoothly within the organization
- Communication should have a clear purpose or goal
- Strategic conversations are used to discuss long-term goals, plans, and initiatives
Types of Communication
- Interpersonal Communication: communication between two people
- Small Group Communication: communication between a small number of people
- Public Speaking: speaking to a large audience, like giving a presentation or a speech
Internal Communication
- Planning the flow of communication is crucial
- Identify the necessary direction of communication (downward, upward, horizontal) and suggest an appropriate type of communication (e.g. casual conversation, formal interview, meeting, workshop, video tape, newsletter, memo, bulletin board notice, etc.)
- Internal communication can include announcements, newsletters, and other forms of communication within an organization
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