37 Questions
What is the primary purpose of using the REASON tactic in influencing others?
To make a logical or rational presentation of ideas
Coalitions are formal groups bound together by the active pursuit of a single issue.
False
What is the purpose of using the COALITION tactic?
To get the support of other people in the organization to back up the request
The ASSERTIVENESS tactic involves using a direct and forceful approach such as _______________ compliance with the request.
demanding
What is the primary purpose of using the HIGHER AUTHORITY tactic?
To gain the support of higher levels in the organization
Match the following power tactics with their descriptions:
REASON = Use of facts and data to make a logical or rational presentation of ideas FRIENDLINESS = Use of flattery, the creation of goodwill, acting humble and being friendly prior to make a request COALITION = Getting the support of other people in the organization to back up the request
The SANCTIONS tactic involves using direct and forceful approach such as demanding compliance with the request.
False
What is the primary purpose of using the BARGAINING tactic?
To use negotiation through the exchange of benefits or favours
What percentage of a first impression is based on appearance and body language?
55%
Communication is only about sending information, not receiving it.
False
What is the main goal of strategic conversations in an organization?
to discuss long-term goals, plans, and initiatives
Communication is the process of sending and receiving ______________ with meanings attached.
symbols
What is the primary responsibility of a manager in an organization?
Ensuring smooth information flow
The tone, pitch, and pace of your voice do not affect your first impression.
False
What should communication always have?
a clear purpose or goal
Match the following definitions with their corresponding communication concepts:
exchanged and understood by two or more people = Communication assign and convey meaning in an attempt to create shared understanding = Communication imparting or interchange of thoughts, opinions, or information = Communication influence or motivate behaviour = Communication
What is power according to the definition?
The ability to influence the behavior of others to get what you want.
Formal power is based on an individual's personal characteristics.
False
What are the two general groups of power bases?
Formal and Personal.
Coercive power base depends on fear of the ______ results from failing to comply.
negative
Match the following bases of power with their descriptions:
Coercive Power = The ability to force others to do what you want Formal Power = Based on an individual's position in an organization Reward Power = Control of information
What is the main objective of the session according to the session objectives?
All of the above
Power is the ability to influence the behavior of others to get what you want.
True
Power refers to a capacity that A has to influence the behavior of ______.
B
Which type of power is negatively related to employee satisfaction and commitment?
Coercive power
A person can have power over you if they control something you don't desire.
False
What are the three factors that create dependency?
Important, Scarce, and Non-substitutable
The greater B's dependence on A, the greater is A's ______________________ in the relationship.
power
Match the following power outcomes with their corresponding relationships:
Expert power = Positive relationship with employee satisfaction and commitment Coercive power = Negative relationship with employee satisfaction and commitment Reward power = No relation to employee satisfaction and commitment Legitimate power = No relation to employee satisfaction and commitment
Dependency is decreased when the resources you control are scarce.
False
What is the outcome of recent research on power tactics?
Identification of 14 categories of power tactics
Recent research on power tactics involved asking ______________________ managers to write essays describing an incident in which they influenced their bosses, co-workers, or employees.
165
What type of communication involves speaking to a large audience, like giving a presentation or a speech?
Public Speaking
As a director of internal communication, you would use upward communication to convince top management of the need for a company newsletter.
False
What is the primary goal of internal communication in the scenario where a personnel manager wants to announce details about the company picnic?
To inform employees about the company picnic
As a production manager, you would use _______________ communication to ensure that both the sales manager and the finance manager receive your scheduling estimates.
horizontal
Match the following scenarios with the appropriate type of communication:
Announcing company picnic details = Downward Convincing top management of the need for a company newsletter = Upward Sharing scheduling estimates with sales and finance managers = Horizontal
Study Notes
Session Objectives
- To make participants aware of basic principles of power and politics
- To share practical scenarios related to power and politics
- To understand verbal and non-verbal communication in an organization
Definition of Power
- Power refers to the capacity to influence the behavior of others
- Power is the ability to influence the behavior of others to get what you want
- Power is the ability to get things done the way one wants them to be done
Bases of Power
- Formal power: based on an individual's position in an organization
- Can come from the ability to coerce, reward, or control information
- Personal power: based on an individual's characteristics
- Includes expert power, referent power, and legitimate power
Coercive Power
- Depends on fear of negative results from failing to comply
- Can backfire, leading to decreased employee satisfaction and commitment
Dependency
- Power is a function of dependency
- The greater B's dependence on A, the greater is A's power in the relationship
- Dependency is increased when the resources controlled are important, scarce, and non-substitutable
Power Tactics
- 7 tactical dimensions or strategies:
- Reason: using facts and data to make a logical presentation
- Friendliness: using flattery and creating goodwill
- Coalition: getting support from others in the organization
- Bargaining: using negotiation through exchange of benefits or favors
- Assertiveness: using a direct and forceful approach
- Higher authority: gaining support from higher levels in the organization
- Sanctions: using organizationally-derived rewards and punishments
Power in Groups: Coalitions
- Coalition is an informal group bound together by the active pursuit of a single issue
- Coalitions seek to maximize their size by "strengthening" in numbers
Communication
- Communication is the process of sending and receiving symbols with meanings attached
- Communication is defined as a process by which we assign and convey meaning in an attempt to create shared understanding
- Communication is imparting or interchange of thoughts, opinions, or information by speech, writing, or signs
Manager's Job
- Communication is the manager's job
- Managers are responsible for making sure that information flows smoothly within the organization
- Communication should have a clear purpose or goal
- Strategic conversations are used to discuss long-term goals, plans, and initiatives
Types of Communication
- Interpersonal Communication: communication between two people
- Small Group Communication: communication between a small number of people
- Public Speaking: speaking to a large audience, like giving a presentation or a speech
Internal Communication
- Planning the flow of communication is crucial
- Identify the necessary direction of communication (downward, upward, horizontal) and suggest an appropriate type of communication (e.g. casual conversation, formal interview, meeting, workshop, video tape, newsletter, memo, bulletin board notice, etc.)
- Internal communication can include announcements, newsletters, and other forms of communication within an organization
This quiz covers the fundamental principles of power and politics in management, with practical scenarios and real-world applications. It aims to raise awareness of power dynamics and political behaviors in organizational settings. Suitable for management students and professionals.
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