Power and Influence in the Workplace
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Power and Influence in the Workplace

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Questions and Answers

What is the most effective coping strategy in the hierarchy of importance?

  • Prevention (correct)
  • Forecasting
  • Absorption
  • Referent Power

    • Which coping strategy involves predicting changes in consumer preferences?

  • Absorption
  • Prevention
  • Forecasting (correct)
  • Referent Power

    • What best describes centrality in the context of power?

  • Predicting consumer behavior
  • Interdependence with others (correct)
  • The ability to absorb environmental shifts
  • The strength of referent power

    • What type of power is characterized by others identifying with and respecting the power holder?

    <p>Referent Power</p> Signup and view all the answers

    Which contingency of power highlights the availability of alternatives?

    <p>Substitutability</p> Signup and view all the answers

    How does centrality increase in an organizational context?

    <p>With the number of individuals dependent on a person</p> Signup and view all the answers

    What is a characteristic of charisma in relation to referent power?

    <p>A quality that increases an individual's influence</p> Signup and view all the answers

    Which is NOT a coping strategy listed in the hierarchy of importance?

    <p>Discretion</p> Signup and view all the answers

    What does power in the workplace primarily represent?

    <p>The potential to influence others</p> Signup and view all the answers

    Which of the following best describes countervailing power?

    <p>It allows a person to control a more powerful individual or group.</p> Signup and view all the answers

    What is the primary source of power that originates from the characteristics of the power holder?

    <p>Expert Power</p> Signup and view all the answers

    How is influence defined in the context of power dynamics?

    <p>The ability to affect the actions of others.</p> Signup and view all the answers

    What influence tactic might be most effective in a situation requiring immediate compliance?

    <p>Pressure</p> Signup and view all the answers

    In the dependence model of power, which party is often considered dependent?

    <p>The one who needs resources to achieve their goals.</p> Signup and view all the answers

    What is a primary source of power in organizations according to the dependence model?

    <p>Control of essential resources.</p> Signup and view all the answers

    Which source of power is based on an agreement among organizational members regarding a role's authority?

    <p>Legitimate Power</p> Signup and view all the answers

    What is the term for the set of behaviors that individuals are willing to engage in at another person's request?

    <p>Zone of Indifference</p> Signup and view all the answers

    Which of the following scenarios best exemplifies the norm of reciprocity?

    <p>An employee covers for a colleague who helped them previously.</p> Signup and view all the answers

    What is one of the contingencies to consider when choosing an influence tactic?

    <p>The relationship between the influencer and the target</p> Signup and view all the answers

    Which characteristic may support the presence of organizational politics?

    <p>High turnover rates</p> Signup and view all the answers

    What does it mean when contingencies are favorable for an individual’s power?

    <p>They possess high centrality and discretion.</p> Signup and view all the answers

    Which of the following does NOT describe a source of power identified by French and Raven?

    <p>Cultural Power</p> Signup and view all the answers

    What is an example of coercive power?

    <p>A manager imposing penalties for rule violations.</p> Signup and view all the answers

    Which source of power arises mainly from interpersonal relationships and the respect of others?

    <p>Referent Power</p> Signup and view all the answers

    What is one of the primary resources that social networks provide to enhance members' power?

    <p>Information</p> Signup and view all the answers

    How does increased visibility through social networks contribute to an individual's power?

    <p>By making them more memorable to recommenders</p> Signup and view all the answers

    What defines referent power within social networks?

    <p>The influence derived from admiration or respect</p> Signup and view all the answers

    Which of the following factors is NOT important for gaining social capital from networks?

    <p>Physical proximity to connections</p> Signup and view all the answers

    What is a key advantage of having strong ties in social networks?

    <p>Resource availability is often quicker and more plentiful</p> Signup and view all the answers

    In what way can weak ties be particularly beneficial in career development?

    <p>They connect you to new and diverse opportunities</p> Signup and view all the answers

    Which of the following statements about weak ties is true?

    <p>They can lead to successful job seeking due to diversity</p> Signup and view all the answers

    Which of the following is a characteristic of strong ties?

    <p>They require frequent interactions</p> Signup and view all the answers

    What is the primary purpose of information control in an organization?

    <p>To selectively share information to influence attitudes and behaviors.</p> Signup and view all the answers

    How does coalition formation enhance influence in an organization?

    <p>It combines resources and power of multiple individuals.</p> Signup and view all the answers

    What does upward appeal involve in the context of influencing others?

    <p>Leveraging the support of higher authority to strengthen one's position.</p> Signup and view all the answers

    What makes persuasion an effective influence strategy according to the content provided?

    <p>It combines facts, logical arguments, and emotional stories.</p> Signup and view all the answers

    What is the main feature of the inoculation effect in persuasive communication?

    <p>Warning listeners about potential future influences from others.</p> Signup and view all the answers

    Which of the following best describes coalition influence in an organizational context?

    <p>Symbolizes the legitimacy of an issue through collective backing.</p> Signup and view all the answers

    How can a manager use information control effectively?

    <p>By sharing only positive project aspects to gain support.</p> Signup and view all the answers

    Why is persuasion considered a noble art in many societies?

    <p>It effectively changes others' attitudes through logical and emotional reasoning.</p> Signup and view all the answers

    Study Notes

    Power and Influence in the Workplace

    • Power is the potential to influence others. It's not the act itself, but the capacity to change someone's attitudes or behaviour.
    • Dependence Model of Power: Power is based on the target’s perception that the power holder controls valuable resources.
    • Countervailing Power: The capacity of one party to influence others even when facing a more powerful entity, often through controlling job security or access to resources.
    • Sources of Power in Organisations:
      • Legitimate Power: Derived from the agreement among organizational members that people in certain roles have the right to request behaviours from others.
        • Zone of Indifference: The range of behaviours individuals are willing to engage in at the other person’s request.
        • Norm of Reciprocity: A feeling of obligation to help someone who has previously helped you, a form of informal legitimate power.
      • Reward Power: Based on the ability to control and allocate valued rewards.
      • Coercive Power: Relies on the ability to administer punishments.
      • Expert Power: Based on the power holder’s knowledge, skills, and expertise.
      • Referent Power: Comes from others identifying with, liking, or respecting the power holder. It's associated with charisma and interpersonal skills.
    • Contingencies of Power: Factors that can enhance or weaken a person's ability to influence others:
      • Substitutability: The availability of alternatives, a lack of substitutes increases power.
      • Centrality: The importance of a position based on interdependence with others; more people dependent, the higher the centrality.
      • Visibility: The extent to which others are aware of the power holder’s influence and actions, higher visibility, more power.
      • Discretion: The freedom to make decisions, higher discretion, more power.
    • Gaining Power through Social Networks:
      • Strong Ties: Close-knit relationships offering quick and plentiful resources.
      • Weak Ties: Acquaintances with diverse perspectives and resources, beneficial for job hunting.
      • Resources: Networks provide access to information, expertise, and support, which can enhance power.
      • Visibility: Network members are more easily remembered and recommended for valued positions.
      • Referent Power: Networking builds trust and respect, increasing referent power.
    • Influence Tactics:
      • Information Control: Selective distribution of information to influence others' attitudes and behaviour.
      • Coalition Formation: Pooling power and resources with others to influence decisions.
      • Upward Appeal: Seeking support from higher authority to strengthen your position.
      • Persuasion: Presenting facts, logical arguments, and emotional appeals to change others' behaviour.
      • Inoculation Effect: Warning listeners about potential opposing arguments and persuasion attempts.
    • Organizational Politics:
      • Conditions Supporting Politics: Ambiguity, scarce resources, and a culture of competition.
      • Minimizing Politics: Establishing clear rules and procedures, promoting collaboration and trust, and focusing on shared goals.

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    Power and Influence in the Workplace PDF

    Description

    This quiz explores the key concepts of power and influence within organizational settings. It covers various types of power, including legitimate, reward, and countervailing power, as well as the dependence model of power. Test your understanding of how power dynamics function in the workplace.

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