Podcast
Questions and Answers
Account statements for a medical practice should be sent as:
Account statements for a medical practice should be sent as:
- Express Mail
- Priority Mail
- Standard Mail
- First-Class Mail (correct)
Which of the following is the most secure service offered by the U.S. Postal Service?
Which of the following is the most secure service offered by the U.S. Postal Service?
- Priority Mail
- Standard Mail
- Registered Mail (correct)
- First-Class Mail
What is the correct state abbreviation for an envelope addressed to Key West?
What is the correct state abbreviation for an envelope addressed to Key West?
FL
Which one of these is a correct complimentary closing?
Which one of these is a correct complimentary closing?
When an incoming call is received, the telephone should be answered:
When an incoming call is received, the telephone should be answered:
What should a medical assistant do if a patient reports satisfactory results after surgery?
What should a medical assistant do if a patient reports satisfactory results after surgery?
The physician should handle calls from patients about:
The physician should handle calls from patients about:
What is a summary of financial accounts showing balances due known as?
What is a summary of financial accounts showing balances due known as?
Which of the following is an introductory form that provides demographic data about patients?
Which of the following is an introductory form that provides demographic data about patients?
How many lines from the top should the second page of the body of a business letter begin?
How many lines from the top should the second page of the body of a business letter begin?
Which type of mail should be used to determine if a patient is receiving mail when past-due billing statements are ignored?
Which type of mail should be used to determine if a patient is receiving mail when past-due billing statements are ignored?
Which type of equipment is most likely covered by a service agreement?
Which type of equipment is most likely covered by a service agreement?
Which element is the most important part of a referral letter?
Which element is the most important part of a referral letter?
Which part of a business letter is keyed on the second line below the salutation?
Which part of a business letter is keyed on the second line below the salutation?
To avoid purchasing unnecessary medical office supplies, what action should the medical assistant take?
To avoid purchasing unnecessary medical office supplies, what action should the medical assistant take?
What does the proofreader's mark that means 'close up space' look like?
What does the proofreader's mark that means 'close up space' look like?
In medical offices, memoranda are most commonly used to communicate with which group of people?
In medical offices, memoranda are most commonly used to communicate with which group of people?
Which word-processing function is most appropriate for verifying the accuracy of words in a business letter?
Which word-processing function is most appropriate for verifying the accuracy of words in a business letter?
What is the detailed outline that a medical assistant prepares for a physician's seminar called?
What is the detailed outline that a medical assistant prepares for a physician's seminar called?
What does the term 'Itinerary' mean?
What does the term 'Itinerary' mean?
Which term means the act of articulating and speaking clearly?
Which term means the act of articulating and speaking clearly?
Patients who want to talk about abnormal test results should speak with which medical personnel?
Patients who want to talk about abnormal test results should speak with which medical personnel?
If a patient calls about insurance coverage, who should handle the call?
If a patient calls about insurance coverage, who should handle the call?
It is important to leave time to complete forms for patients who are:
It is important to leave time to complete forms for patients who are:
Which type of mail is deliverable 7 days per week?
Which type of mail is deliverable 7 days per week?
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Study Notes
Mailing and Communication Practices
- Medical practice account statements are sent via First-Class Mail to ensure timely delivery.
- The most secure service provided by the U.S. Postal Service is Registered Mail, ensuring the safety of important communications.
Abbreviations and Formatting
- The official abbreviation for Florida, relevant for addressing mail to Key West, is FL.
- A correct complimentary closing in professional correspondence is "Best regards," ensuring a courteous tone.
Telephone and Patient Interactions
- Incoming calls should be answered by the second or third ring to maintain professionalism and efficiency.
- When a patient reports satisfactory results post-surgery, the medical assistant should document this in the patient's medical records.
Physician Communication
- Physicians should address calls concerning unsatisfactory patient progress to provide appropriate care.
- Referrals should emphasize the reason for consultation as the most critical element.
Financial and Inventory Management
- Financial summaries that depict balances due are referred to as statements.
- To manage medical office supplies effectively and avoid overspending, regular inventory checks should be conducted.
Business Letter Structure
- The second page of a business letter should begin ten lines from the top to maintain proper formatting.
- The subject line of a business letter is positioned on the second line below the salutation for clarity.
Patient Information and Documentation
- An introductory patient information form gathers essential demographic data.
- Certified, return receipt mail is used to confirm whether patients receive past-due billing statements.
Office Equipment and Supplies
- Equipment commonly covered by service agreements includes photocopiers, ensuring maintenance and operation continuity.
Communication Tools
- In medical offices, memoranda primarily facilitate communication among office staff.
- Spell check functions in word processing programs are critical for verifying the accuracy of correspondence.
Travel Arrangements
- An itinerary is the detailed outline prepared when making travel arrangements for a physician to attend a seminar.
Clarity in Communication
- Enunciation refers to articulating and speaking clearly, crucial for professional interactions.
- Patients should consult physicians for discussions about abnormal test results for accurate information and guidance.
Handling Patient Queries
- Calls regarding insurance coverage should be managed by a medical assistant to ensure appropriate responses.
- Allocate time for new patients to complete forms accurately to streamline their visit process.
Mailing Timeliness
- Express Mail (Priority Mail Express) guarantees delivery seven days a week, making it suitable for urgent correspondence.
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