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Phone Call Policy in a Government Agency

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Phone Call Policy in a Government Agency

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Questions and Answers

What should employees do if they are presented with an invoice for overages on their Agency-issued wireless device?

Pay the invoice by the due date (correct)

Request a waiver for the additional charges

Wait for the service to be suspended

Ignore the invoice as it may be a mistake

When are prisoners, witnesses, suspects, etc., allowed to use Agency phones?

For local calls at the discretion of the custodial officer (correct)

For personal calls during specific hours

For emergencies only

Only for international calls

What is the main reason given in the text for employees needing to decide between using a wireless or land-line phone?

To avoid roaming charges

For efficient and economical usage (correct)

To prevent unauthorized use

To ensure secure communication

What is the consequence if an employee does not submit payment for overages on their Agency-issued wireless device within one week after the due date?

Both the employee and the commander are notified of pending service suspension Signup and view all the answers

What type of calls should generally not be made from Agency telephones according to the text?

Personal calls Signup and view all the answers

What should employees do if they are provided with guidelines and limitations for the use of a cellular phone or wireless device?

Follow all directions provided in the owner’s manual Signup and view all the answers

What is the consequence if payment is not made by the second week after the due date?

Service will be suspended until payment is received and processed Signup and view all the answers

What is the protocol for handling roaming charges incurred using Agency-issued devices?

They will be billed on a case-by-case basis Signup and view all the answers

Who owns the electronic messages sent or received by Agency-issued devices?

The Charles County Sheriff’s Office (CCSO) Signup and view all the answers

In what circumstance can a sworn officer use a handheld phone without a hands-free device or pulling off the roadway?

When it does not pose an unreasonable risk to safety of the officer and others Signup and view all the answers

What is the Agency's policy regarding texting while operating an Agency/ personal vehicle?

It is prohibited under all circumstances Signup and view all the answers

Who is responsible for fines due to violations of state wireless device laws while driving an Agency-owned vehicle?

The Agency shall not be responsible for fines Signup and view all the answers