Pharmacy Human Resources and Technology Quiz
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Questions and Answers

Which type of business output is filling a prescription considered to be?

  • Services (correct)
  • Service product
  • Goods
  • Product service
  • What is a key aspect pharmacists in positions to make operations decisions need to be aware of?

  • Patient preferences
  • Complexity of operations (correct)
  • Profit margins
  • Market competition
  • How does a pharmacist add value when filling a prescription?

  • By providing patient education (correct)
  • By speeding up the process
  • By offering discounts on medications
  • By outsourcing the service
  • Which category do services like helping a patient understand how to manage their illness fall under in a community pharmacy?

    <p>Customer service</p> Signup and view all the answers

    When choosing whether to offer a potentially profitable product or service, what should be considered, especially if it might harm patients' health?

    <p>Patient health and well-being</p> Signup and view all the answers

    What are the learning objectives after completing the chapter on General Operations Management by Dr. Noel E. Wilkin?

    <p>Describe the concepts of operations and operations management</p> Signup and view all the answers

    What is one of Dr. Wilkin's areas of research, as mentioned in the text?

    <p>Practical reasoning and its role in decision making</p> Signup and view all the answers

    In the given scenario, who is Joe Cataldo?

    <p>A pharmacist who owns Cataldo's Pharmacy</p> Signup and view all the answers

    What is one topic covered in the General Operations Management chapter that involves pharmacy operations?

    <p>Decisions needed in typical pharmacy operations</p> Signup and view all the answers

    What term is used to describe the activities performed by an organization to transform resources into valued goods and services?

    <p>Operations management</p> Signup and view all the answers

    How does the efficiency of operations impact the profitability of goods and services offered by a business?

    <p>Efficient operations lead to increased profitability</p> Signup and view all the answers

    According to Kotler and Keller (2006), what are the five categories into which goods and services offered by a business can be divided?

    <p>Tangible good, tangible good with services, hybrid, major service with goods and services, pure service</p> Signup and view all the answers

    Why is there debate about distinguishing goods from services in marketing business offerings?

    <p>To improve the marketing strategy by understanding customer needs</p> Signup and view all the answers

    What is the primary way a pharmacy covers its costs?

    <p>By collecting money for the goods and services produced</p> Signup and view all the answers

    Which factor is NOT mentioned as a cost associated with operating a pharmacy?

    <p>Cost of packaging materials</p> Signup and view all the answers

    What is the key to being profitable in a pharmacy operation?

    <p>Finding inputs with the lowest cost</p> Signup and view all the answers

    What drives the goods and services offered by a business, according to the text?

    <p>Owners or decision makers</p> Signup and view all the answers

    What defines a business's reason for existence according to the text?

    <p>The mission of the business</p> Signup and view all the answers

    In what way do consumer perceptions influence businesses, as mentioned in the text?

    <p>Influence owners or decision makers</p> Signup and view all the answers

    How do hospital pharmacies differ from community pharmacies in terms of their environments?

    <p>They are within larger infrastructures</p> Signup and view all the answers

    What are some potential consequences of a pharmacy overpredicting demand?

    <p>Overspending and reduced profitability</p> Signup and view all the answers

    How can the issue of excess demand negatively impact a pharmacy's operations?

    <p>Overworked staff and patient dissatisfaction</p> Signup and view all the answers

    What is one method for providing a consistent production level according to the text?

    <p>Level scheduling</p> Signup and view all the answers

    How can surplus production be beneficial in certain types of pharmacies?

    <p>Easier handling of demand fluctuations</p> Signup and view all the answers

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