Podcast
Questions and Answers
Which type of business output is filling a prescription considered to be?
Which type of business output is filling a prescription considered to be?
- Services (correct)
- Service product
- Goods
- Product service
What is a key aspect pharmacists in positions to make operations decisions need to be aware of?
What is a key aspect pharmacists in positions to make operations decisions need to be aware of?
- Patient preferences
- Complexity of operations (correct)
- Profit margins
- Market competition
How does a pharmacist add value when filling a prescription?
How does a pharmacist add value when filling a prescription?
- By providing patient education (correct)
- By speeding up the process
- By offering discounts on medications
- By outsourcing the service
Which category do services like helping a patient understand how to manage their illness fall under in a community pharmacy?
Which category do services like helping a patient understand how to manage their illness fall under in a community pharmacy?
When choosing whether to offer a potentially profitable product or service, what should be considered, especially if it might harm patients' health?
When choosing whether to offer a potentially profitable product or service, what should be considered, especially if it might harm patients' health?
What are the learning objectives after completing the chapter on General Operations Management by Dr. Noel E. Wilkin?
What are the learning objectives after completing the chapter on General Operations Management by Dr. Noel E. Wilkin?
What is one of Dr. Wilkin's areas of research, as mentioned in the text?
What is one of Dr. Wilkin's areas of research, as mentioned in the text?
In the given scenario, who is Joe Cataldo?
In the given scenario, who is Joe Cataldo?
What is one topic covered in the General Operations Management chapter that involves pharmacy operations?
What is one topic covered in the General Operations Management chapter that involves pharmacy operations?
What term is used to describe the activities performed by an organization to transform resources into valued goods and services?
What term is used to describe the activities performed by an organization to transform resources into valued goods and services?
How does the efficiency of operations impact the profitability of goods and services offered by a business?
How does the efficiency of operations impact the profitability of goods and services offered by a business?
According to Kotler and Keller (2006), what are the five categories into which goods and services offered by a business can be divided?
According to Kotler and Keller (2006), what are the five categories into which goods and services offered by a business can be divided?
Why is there debate about distinguishing goods from services in marketing business offerings?
Why is there debate about distinguishing goods from services in marketing business offerings?
What is the primary way a pharmacy covers its costs?
What is the primary way a pharmacy covers its costs?
Which factor is NOT mentioned as a cost associated with operating a pharmacy?
Which factor is NOT mentioned as a cost associated with operating a pharmacy?
What is the key to being profitable in a pharmacy operation?
What is the key to being profitable in a pharmacy operation?
What drives the goods and services offered by a business, according to the text?
What drives the goods and services offered by a business, according to the text?
What defines a business's reason for existence according to the text?
What defines a business's reason for existence according to the text?
In what way do consumer perceptions influence businesses, as mentioned in the text?
In what way do consumer perceptions influence businesses, as mentioned in the text?
How do hospital pharmacies differ from community pharmacies in terms of their environments?
How do hospital pharmacies differ from community pharmacies in terms of their environments?
What are some potential consequences of a pharmacy overpredicting demand?
What are some potential consequences of a pharmacy overpredicting demand?
How can the issue of excess demand negatively impact a pharmacy's operations?
How can the issue of excess demand negatively impact a pharmacy's operations?
What is one method for providing a consistent production level according to the text?
What is one method for providing a consistent production level according to the text?
How can surplus production be beneficial in certain types of pharmacies?
How can surplus production be beneficial in certain types of pharmacies?
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