Questions and Answers
What is the primary approach to performance improvement in Six Sigma?
Define, Measure, Analyze, Improve, Control
Which rule states that employee-customer experience is directly linked in Human Sigma?
Rule 1: You cannot measure and manage the employee and customer experiences as separate entities.
What is the main focus of Six Sigma quality performance improvement?
Creating high quality outputs from standardized inputs
What is the Human Sigma metric used to measure?
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What is the significance of emotion in the employee-customer encounter in Human Sigma?
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How many principles are there in Human Sigma?
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What is the primary role of Operations Pharmacy Managers?
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How can a pharmacy increase perceived value above relative value according to the text?
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What is a key aspect of emotionally satisfied customers, according to the text?
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What is one of the principles of patient-centric pharmaceutical care mentioned in the text?
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What is a key factor in achieving synergy between high levels of customer and employee engagement?
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What is the best way for pharmacy managers to lead their employees, according to the text?
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What is a key aspect of effective pharmacy operations management according to the text?
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What is emphasized in leadership training of subordinates?
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In the context of the text, what is the role of a 'knowledge worker' as defined by Pete Drucker?
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What is key to the success of a pharmacy operation?
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How does the text describe the approach of a 'knowledge worker' towards routine tasks?
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What is highlighted as essential for good pharmacists and operations managers according to the text?
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What type of system should be enabled for prescribers to improve patient outcomes?
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What should trigger an alert in the Clinical Data System (CDS) at the pharmacy?
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Which type of medication error occurs least frequently?
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What is a key tip mentioned for successful Health Information Technology implementation and change?
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What is one aspect of future considerations in Pharmacy Operations Management?
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In the context of technology use, what type of system should have a communication feature between providers and pharmacists?
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What did the Institute of Medicine (IOM) suggest in 1999 to improve medication safety?
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Which act of 2009 provided financial incentives and federal mandates for the meaningful use of Health Information Technology?
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What role do pharmacists play in Health Information Technology (HIT) according to the text?
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What does HIT stand for in the context of pharmacy technology?
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What should pharmacists do as part of education and quality improvement regarding Data Management according to the text?
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What is a pharmacist's role in Clinical System Implementation, Maintenance, and Optimization?
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Why is it important for pharmacists to perform analytics and Continuous Quality Improvement?
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What does EHR stand for in the context of Health Information Technology?
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What should pharmacists focus on when working with vendors regarding Clinical System selection?
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What did the American Recovery and Reinvestment Act (ARRA) provide financial incentives for?
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