Podcast
Questions and Answers
What is the first step in organizing problem-solving messages?
What is the first step in organizing problem-solving messages?
Describe the shared problem objectively without assigning blame.
Why is it important to provide details about the problem?
Why is it important to provide details about the problem?
Detailed specifics about cost, time, and goodwill help convince readers that action is necessary.
How should a solution to the problem be presented?
How should a solution to the problem be presented?
Present the solution without using 'I' or 'my', and address any potential alternative solutions.
What should be emphasized when addressing negative elements of a solution?
What should be emphasized when addressing negative elements of a solution?
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Why is building credibility important in persuasive communication?
Why is building credibility important in persuasive communication?
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What technique can enhance emotional appeal in messages?
What technique can enhance emotional appeal in messages?
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What kind of tone should be avoided in persuasive messages?
What kind of tone should be avoided in persuasive messages?
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What is a recommended approach when requesting action from the reader?
What is a recommended approach when requesting action from the reader?
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What should you consider when evaluating organization websites?
What should you consider when evaluating organization websites?
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What is the purpose of an 'APA citation sandwich'?
What is the purpose of an 'APA citation sandwich'?
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What defines a direct quote in research writing?
What defines a direct quote in research writing?
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Why is avoiding plagiarism important in research?
Why is avoiding plagiarism important in research?
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What elements are typically included in research papers from other sources?
What elements are typically included in research papers from other sources?
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What is the primary purpose of a persuasive message?
What is the primary purpose of a persuasive message?
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Name two examples of persuasive messages.
Name two examples of persuasive messages.
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What should be included in the subject line for a direct request?
What should be included in the subject line for a direct request?
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How should you structure a direct request persuasive message?
How should you structure a direct request persuasive message?
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What is an indirect request example?
What is an indirect request example?
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What type of message structure is recommended when expecting resistance?
What type of message structure is recommended when expecting resistance?
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How can persuasive messages help the writer's organization?
How can persuasive messages help the writer's organization?
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What is a secondary purpose of persuasive messages?
What is a secondary purpose of persuasive messages?
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What is the importance of using active imperatives in marketing messages?
What is the importance of using active imperatives in marketing messages?
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List two ways to show that taking action promptly is beneficial to the reader.
List two ways to show that taking action promptly is beneficial to the reader.
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What does the AIDA model stand for in creating persuasive appeals?
What does the AIDA model stand for in creating persuasive appeals?
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How can a marketer increase desire for a product in their message?
How can a marketer increase desire for a product in their message?
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Why is credibility vital in business proposals?
Why is credibility vital in business proposals?
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How can a marketer ensure their proposed action is simple for the reader?
How can a marketer ensure their proposed action is simple for the reader?
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What are the types of top-level domains that signal the credibility of a website?
What are the types of top-level domains that signal the credibility of a website?
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What emotional appeal can be used to capture attention in marketing messages?
What emotional appeal can be used to capture attention in marketing messages?
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Study Notes
Persuasive Messages
- Persuasive messages aim to influence the recipient's actions.
- Examples include orders, requests, proposals, recommendations, sales and fundraising letters, job applications, reports recommending action, letters of criticism, performance appraisals, and public service announcements.
Primary Purpose
- The primary purpose is to get the recipient to act.
- Provide sufficient information to guide the recipient's action.
- Overcome any potential obstacles that might delay or prevent action.
Secondary Purpose
- Establish a positive image of the writer.
- Enhance the writer's organization's image.
- Build a strong relationship between the writer and recipient.
- Reduce or eliminate future correspondence about the same topic.
Subject Lines for Persuasive Messages
- For direct requests, use the request, topic, or a question in the subject line. Examples include "Request for Updated Software," or "Do We Need an Additional Training Session in October?"
- For problem-solving messages, the subject line should highlight a benefit for the reader. Examples include "A Proposal to Change the Formula for Calculating Retiree's Benefits" or "Arguments for Expanding the Marysville Plant."
Organising Persuasive Messages - Direct Requests
- Start with the request for action.
- Provide necessary details.
- Conclude with another request for action.
- When expecting quick agreement, immediately state the request.
- Include relevant information and details necessary for action.
- Clearly state the desired action.
Organising Persuasive Messages - Problem Solving
- Begin with the shared problem.
- Provide detailed information on the problem.
- Offer the solution.
- Address any potential drawbacks.
- Outline the reader's benefit.
- Clearly state the necessary action.
Writing Direct Requests
- Indirect request example: "Is there a new version of the 2008 Accounting Reference Manual?"
- Direct request example: "If there is a newer version of the 2008 Accounting Reference Manual, please send it to me."
Organizing Problem Solving Messages
- Present the shared problem objectively.
- Provide detailed insights into the problem emphasizing the costs involved in inaction. Explain the details of the problem in terms of money, time, lost good will, etc.
- Present a solution, and explain why other solutions won't work. Avoid using "I" or "my".
- Clearly highlight the benefits of the proposed solution outweighing any drawbacks, like costs and time commitment.
- Summarize the additional benefits of the proposed solution.
- End by explicitly requesting action. Specify the desired action and provide reasons for prompt action.
Making Messages More Persuasive
- Build credibility: Be factual, specific, and reliable.
- Build emotional appeal: Use stories and descriptive language.
- Use the right tone: Avoid sounding parental or preachy. Use clear and friendly language.
- Offer a reason for prompt action: Emphasize the benefits of acting now or the consequences of delaying action. Highlight the time constraints or financial implications..
Evaluating Internet Sources
- Top-level domains (.com, .edu, .gov, .mil, .museum, .org) offer clues about a site's function and purpose.
- Sites ending in .com often focus on profit.
- Educational sites (.edu) frequently present reliable information, but with interpretive elements that may be less objective.
- Government sites (.gov) generally offer credible information.
- Military sites (.mil) usually provide technical information but can tend to promote a specific agenda.
- Museum sites (.museum) often align with the institution's mission, which may be for-profit or non-profit.
- Organization sites (.org) need careful assessment due to their diverse goals and potential agendas.
APA (American Psychological Association) Style
- Citations follow a "sandwich" format: signal phrase + research (quote or paraphrase) + citation.
Source Notes
- Source notes can include direct quotations, summaries, or comments/reactions.
Quoting and Paraphrasing
- Avoid plagiarism by acknowledging all sources.
- Direct quotes use the exact wording and reference the originator.
- Paraphrasing involves expressing the original idea in different words.
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Description
This quiz focuses on the key aspects of persuasive messages, including their primary and secondary purposes. It also highlights effective subject lines for direct requests. Understanding these elements is crucial for anyone looking to influence others through written communication.