Podcast
Questions and Answers
Which of the following acts prohibits discrimination against qualified individuals with disabilities who work in the federal government?
Which of the following acts prohibits discrimination against qualified individuals with disabilities who work in the federal government?
- Sections 501 and 505 (correct)
- Title VII
- Sections 101 and 2012
- Title I
The list of strategies for conflict resolution according to Huber (2013) includes all of the following except:
The list of strategies for conflict resolution according to Huber (2013) includes all of the following except:
- Withholding
- Commending
- Reassuring (correct)
- Avoiding
When individuals speak for themselves in a way that the other individual hears, the concern is called:
When individuals speak for themselves in a way that the other individual hears, the concern is called:
- Competing
- Confronting (correct)
- Problem solving
- Collaborating
Which is an assertive strategy in which one individual's needs are satisfied at another's expense?
Which is an assertive strategy in which one individual's needs are satisfied at another's expense?
In managing conflict, what is the first step?
In managing conflict, what is the first step?
Which of the following does not maintain behavior that helps diffuse anger?
Which of the following does not maintain behavior that helps diffuse anger?
Which of the following is not considered a risk factor for violence in the health care setting?
Which of the following is not considered a risk factor for violence in the health care setting?
The Age Discrimination in Employment Act of 1967 (ADEA) protects individuals age __________ and older.
The Age Discrimination in Employment Act of 1967 (ADEA) protects individuals age __________ and older.
What agency defines workplace violence as violent acts directed toward persons at work or on duty?
What agency defines workplace violence as violent acts directed toward persons at work or on duty?
Which act provides monetary damages in cases of intentional employment discrimination?
Which act provides monetary damages in cases of intentional employment discrimination?
What best explains why violence may occur in the hospital setting?
What best explains why violence may occur in the hospital setting?
Which potential for violence from visitors is most likely?
Which potential for violence from visitors is most likely?
As a result of violence from patients and visitors, many hospitals have now instituted which measure to protect employees and others at the hospital?
As a result of violence from patients and visitors, many hospitals have now instituted which measure to protect employees and others at the hospital?
Escalation from anger to violence can result from many factors. Which factor should the nurse be alert for in the escalation to violence?
Escalation from anger to violence can result from many factors. Which factor should the nurse be alert for in the escalation to violence?
Which rule is best to use to avoid a potentially violent situation?
Which rule is best to use to avoid a potentially violent situation?
Which tool can the nurse manager use to resolve conflict among staff?
Which tool can the nurse manager use to resolve conflict among staff?
What is the best way to protect patients, employees, and visitors from violence?
What is the best way to protect patients, employees, and visitors from violence?
During orientation, it should be emphasized to the new employee that when there is suspicion of substance abuse, it is necessary to do which of the following?
During orientation, it should be emphasized to the new employee that when there is suspicion of substance abuse, it is necessary to do which of the following?
A nurse is approached by a respiratory therapist and asked out on a date. Even after the nurse refuses, the therapist continues to persist in making a date. One afternoon, the nurse observes the respiratory therapist walking closely behind on the way to the car and again asks for a date. Which action should the nurse take to prevent further harassment by this person?
A nurse is approached by a respiratory therapist and asked out on a date. Even after the nurse refuses, the therapist continues to persist in making a date. One afternoon, the nurse observes the respiratory therapist walking closely behind on the way to the car and again asks for a date. Which action should the nurse take to prevent further harassment by this person?
Which signs would alert the nurse manager that an employee might have a dependency problem? (Select all that apply.)
Which signs would alert the nurse manager that an employee might have a dependency problem? (Select all that apply.)
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Study Notes
Equal Employment Opportunities
- Several laws ensure equal employment opportunities without discrimination based on race, color, national origin, religion, sex, age, or disability.
- Sections 501 and 505 prohibit discrimination against qualified individuals with disabilities in the federal government.
Conflict Resolution Strategies
- Conflict resolution strategies include avoiding and commending, while “reassuring” is not considered a strategy.
- Speaking for oneself in a way that is heard by others is defined as confronting.
Managing Conflict
- The first step in managing conflict is to determine the cause.
- Non-aggressive behaviors, such as avoiding matching threats or yelling, help diffuse anger.
Workplace Violence Risks
- Risk factors for violence in healthcare settings include isolated patient interactions and unlimited public access.
- The Age Discrimination in Employment Act (ADEA) protects individuals aged 40 and older.
Defining Workplace Violence
- The National Institute for Occupational Safety and Health (NIOSH) defines workplace violence as violent acts directed towards people at work.
Legal Protections Against Discrimination
- The Civil Rights Act of 1991 provides monetary damages for intentional employment discrimination.
- Hospitals are responding to violence potential by instituting security measures, such as security entrances.
Signs of Escalating Violence
- The transition from anger to violence may be indicated by clinched fists and profanity.
- Notably, distraught family members or critical illness do not directly lead to violence, unlike unreasonable healthcare expectations.
Prevention Strategies
- To avoid violence, leaving the immediate area and calling security is essential.
- Compromise is a productive conflict resolution tool among staff.
Protecting Individuals from Violence
- Utilizing both uniformed and street-clothed security personnel maximizes safety for patients, employees, and visitors.
- In cases of substance abuse suspicion, it is essential to report concerns to the nurse manager promptly.
Addressing Harassment
- If faced with persistent harassment after refusing a date, reporting the behavior to a nurse manager is the appropriate step.
Indicators of Employee Dependency
- Signs of potential dependency issues in employees include repeated tardiness, frequent tardiness, and sleeping during breaks.
- Switching shifts is not necessarily an indicator of dependency problems.
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