Performance Measurement Systems and Rating Scales Quiz

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Questions and Answers

What type of performance data does trait appraisal instruments focus on?

  • Team collaboration
  • Worker characteristics (correct)
  • Observable actions
  • Project outcomes

Which of the following is NOT typically found on trait-based rating scales?

  • Reliability
  • Creativity (correct)
  • Loyalty
  • Decisiveness

What is a potential downside of assessing traits in performance measurement?

  • It is too time-consuming
  • It only applies to new employees
  • It can make employees defensive (correct)
  • It is less accurate than other methods

Behavioral appraisal instruments assess:

<p>Employee behaviors (B)</p> Signup and view all the answers

What is a more preferable method of performance feedback mentioned in the text?

<p>Observing and measuring performance-relevant measures (C)</p> Signup and view all the answers

What type of performance data does behavioral appraisal instruments focus on?

<p>Worker's behaviors (D)</p> Signup and view all the answers

What are the four traits typically found on trait-based rating scales?

<p>Decisiveness, reliability, energy, and loyalty (A)</p> Signup and view all the answers

What is the downside of assessing traits in performance measurement, as mentioned in the text?

<p>It can make employees defensive (A)</p> Signup and view all the answers

What type of performance data does trait appraisal instruments focus on?

<p>Trait data (B)</p> Signup and view all the answers

What is a more preferable method of performance feedback mentioned in the text?

<p>Assessing and providing feedback on observable and performance-relevant measures (C)</p> Signup and view all the answers

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Study Notes

Performance Measurement Systems

  • Classified into three types based on the type of performance data: trait data, behavioral data, or outcome data.

Trait Appraisal Instruments

  • Focus on judgments about worker characteristics that tend to be consistent and enduring.
  • Typically assess four traits: decisiveness, reliability, energy, and loyalty.
  • Focus on the person rather than the performance, which can make employees defensive.

Limitations of Trait Appraisal

  • Can be subjective and lead to defensiveness among employees.

Behavioral Appraisal Instruments

  • Focus on assessing a worker's behaviors.
  • Examples of behaviors assessed: works well with coworkers, comes to meetings on time.
  • Avoids subjective judgments about traits, focusing on observable behaviors.

Preferred Approach

  • Assess and provide feedback on observable and performance-relevant measures (e.g., number of times late, number of missed deadlines).
  • Focus on behaviors rather than traits to provide constructive feedback.

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