10 Questions
What type of performance data does trait appraisal instruments focus on?
Worker characteristics
Which of the following is NOT typically found on trait-based rating scales?
Creativity
What is a potential downside of assessing traits in performance measurement?
It can make employees defensive
Behavioral appraisal instruments assess:
Employee behaviors
What is a more preferable method of performance feedback mentioned in the text?
Observing and measuring performance-relevant measures
What type of performance data does behavioral appraisal instruments focus on?
Worker's behaviors
What are the four traits typically found on trait-based rating scales?
Decisiveness, reliability, energy, and loyalty
What is the downside of assessing traits in performance measurement, as mentioned in the text?
It can make employees defensive
What type of performance data does trait appraisal instruments focus on?
Trait data
What is a more preferable method of performance feedback mentioned in the text?
Assessing and providing feedback on observable and performance-relevant measures
Study Notes
Performance Measurement Systems
- Classified into three types based on the type of performance data: trait data, behavioral data, or outcome data.
Trait Appraisal Instruments
- Focus on judgments about worker characteristics that tend to be consistent and enduring.
- Typically assess four traits: decisiveness, reliability, energy, and loyalty.
- Focus on the person rather than the performance, which can make employees defensive.
Limitations of Trait Appraisal
- Can be subjective and lead to defensiveness among employees.
Behavioral Appraisal Instruments
- Focus on assessing a worker's behaviors.
- Examples of behaviors assessed: works well with coworkers, comes to meetings on time.
- Avoids subjective judgments about traits, focusing on observable behaviors.
Preferred Approach
- Assess and provide feedback on observable and performance-relevant measures (e.g., number of times late, number of missed deadlines).
- Focus on behaviors rather than traits to provide constructive feedback.
Test your knowledge of performance measurement systems and appraisal instruments with this quiz. Explore trait-based rating scales and learn about the key traits they typically assess, such as decisiveness, reliability, energy, and more.
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