18 Questions
What is the primary purpose of Fayol's principle of division of work?
To increase productivity by specializing workers in a narrow set of tasks
According to Fayol's principles, what is the relationship between authority and responsibility?
Responsibility is a consequence of authority and where authority is exercised, responsibility arises
How does Fayol's principle of subordination of individual interest to general interest relate to the role of an enterprise in society?
Enterprises should balance the interests of their employees with the interests of the wider community
How does Fayol's principle of unity of command relate to the design of enterprise systems?
Enterprises should have a centralized organizational structure with a clear chain of command
How does Fayol's principle of unity of direction relate to the control of enterprise resources?
Enterprises should have centralized control over their resources to ensure efficient utilization
How does Fayol's principle of discipline relate to the influence of an enterprise on external entities?
Enterprises should balance discipline with external cooperation to maintain a positive reputation
According to the Law of Requisite Variety, what characteristic must a controller have in relation to the system it is controlling?
The controller must have at least as many states as the system being controlled
In an enterprise context, which component fulfills the role of the decision-making function in a control system?
The management structure
What is the primary role of the management structure in an enterprise control system?
To control the systems they are responsible for
In the context of a call center, what is the measured control parameter most likely to be?
The manager's observation of system performance
What is the role of the actuator in an enterprise control system?
To take actions to correct deviations between desired and actual performance
Which of the following is an example of a performance measure for a call center, as mentioned in the text?
The throughput rate, defined as the number of calls per hour the center can handle
Which of the following is a limitation of inventory control systems described in the text?
Inability to accurately track inventory levels over time
What is a prerequisite for good control in a system?
A performance measurement system that provides system state
In the context of enterprise systems, which of the following is a challenge mentioned in the text?
Managing multiple, potentially conflicting parameters
Which of the following actions could lead to unintended consequences in a service enterprise?
Improving the quality of customer responses
Which of the following statements is true, based on the information provided in the text?
Complex systems are difficult to control unless management understands the relationships between goals and actions
Based on the information in the text, which of the following statements is true about enterprise systems?
They may have conflicting performance goals
Explore the importance of inventory control and performance measurement systems in enterprises. Learn about the challenges faced in managing inventory and the necessity of accurate performance measurement for effective management.
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