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Performance Measurement Criteria Quiz

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Questions and Answers

What is a key characteristic of performance measures according to the text?

They should be verifiable and related to business performance (correct)
They should not provide a basis for feedback and action
They should focus on inputs only
They should be unrelated to strategic goals

What does performance planning involve according to the text?

Joint exploration of individual roles and capabilities without considering support from managers
Solely focusing on individual objectives without alignment with organizational objectives
Ignoring the improvement of performance standards
Obtaining agreement on achieving objectives and raising standards (correct)

What is a part of the criteria for performance measures as per the text?

Ignoring the relevance to the role and objectives of individuals
Being imprecise regardless of the availability of data
Aligning personal objectives with organizational objectives (correct)
Focusing only on outputs without considering outcomes

What is the framework for performance management provided by?

Performance agreement (C) Signup and view all the answers

Who is responsible for developing role profiles according to the text?

Line Manager (B) Signup and view all the answers

What is used as a reference point when reviewing performance and the achievement of improvement and developmental plans?

Performance agreement (B) Signup and view all the answers

What is the difference between an output and an outcome?

An output is a result that can be measured quantifiably, while an outcome is a visible effect that cannot necessarily be measured in quantified terms. (B) Signup and view all the answers

Why is measurement important in performance management?

To monitor progress towards goals and provide a basis for providing and generating feedback. (D) Signup and view all the answers

What are some examples of output measures or metrics?

Financial measures like income, shareholder value, added value, rate of return & costs. (C) Signup and view all the answers

Why is it important for people to be able to measure and assess their own performance?

To monitor progress towards their goals and encourage them to take charge of their own performance. (D) Signup and view all the answers

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