10 Questions
What is a key characteristic of performance measures according to the text?
They should be verifiable and related to business performance
What does performance planning involve according to the text?
Obtaining agreement on achieving objectives and raising standards
What is a part of the criteria for performance measures as per the text?
Aligning personal objectives with organizational objectives
What is the framework for performance management provided by?
Performance agreement
Who is responsible for developing role profiles according to the text?
Line Manager
What is used as a reference point when reviewing performance and the achievement of improvement and developmental plans?
Performance agreement
What is the difference between an output and an outcome?
An output is a result that can be measured quantifiably, while an outcome is a visible effect that cannot necessarily be measured in quantified terms.
Why is measurement important in performance management?
To monitor progress towards goals and provide a basis for providing and generating feedback.
What are some examples of output measures or metrics?
Financial measures like income, shareholder value, added value, rate of return & costs.
Why is it important for people to be able to measure and assess their own performance?
To monitor progress towards their goals and encourage them to take charge of their own performance.
Test your knowledge of performance measurement criteria, including relevance to strategic goals, alignment with individual roles and objectives, focus on outputs, outcomes, inputs, and behaviors, and verifiability of data and evidence.
Make Your Own Quizzes and Flashcards
Convert your notes into interactive study material.
Get started for free
