30 Questions
Who plays a central role in the appraisal process and should always be included as one of the main appraisers?
The manager
What is a potential issue with employees carrying out self-evaluation?
They may overrate their own performance
Why may subordinates not be a suitable source of information in all organisations?
There may not be sufficient subordinates
What is the focus of feedback provided by subordinates?
Aspects of managerial performance that subordinates can comment upon
Why can co-workers provide valuable feedback on performance?
Particularly where teamwork occurs
What is the main purpose of a performance management system?
To ensure every employee works in a way that is aligned with organisational goals
What are the two roles of managers/supervisors in performance appraisal?
Judge and coach
What is the outcome of using performance appraisal in an organization?
To better understand the skills of workers for recruiting new workers
What is performance appraisal according to Dessler (2017)?
A process of evaluating an employee's current and/or past performance in relation to his or her performance standards
What is a characteristic of a performance management system according to Maimunah (2018)?
Ensuring every employee works in a way that is aligned with organisational goals and reaches his or her full potential on the job
What is a benefit of using performance appraisal in an organization?
To better understand the skills of workers for recruiting new workers
What is an aspect of a performance management system according to Mathis et al. (2016)?
A process of identifying, encouraging, measuring, evaluating, improving, and rewarding employee performance
What is a potential bias in co-worker evaluations?
Friendship bias
What is one of the benefits of performance appraisal in terms of employee development?
Assisting in identifying training needs
What is the advantage of customer evaluations?
They are more objective
What is the term for the tendency of an appraiser to rate all their subordinates as average on all criteria?
Central tendency
What is the purpose of analyzing employee strengths and weaknesses in the training and development process?
To match areas of specialization with individual strengths
What is the purpose of using customer appraisals in an organisation?
To remove employee weaknesses and improve strengths
What is the term for the tendency of an appraiser to rate highly someone they like, based on similar background or lifestyle?
Halo effect
What is a characteristic of the comparative method of performance appraisal?
It involves ranking employees from best to worst
What is the purpose of comparing employee pay with organizational targets and plans in the compensation and reward system?
To measure employee performance
What is a limitation of using co-worker evaluations?
They may lead to biased evaluations
In what situation is the comparative method of performance appraisal most suitable?
When there are few employees to evaluate
What is the term for the tendency of an appraiser to focus on recent performance and ignore earlier work?
Recency effect
What is the primary purpose of the appraisal interview?
To provide feedback to the employee on their strengths and weaknesses
What is necessary to ensure that the appraisal system is fair?
Using an appropriate appraisal method
What is the role of the manager in the appraisal interview?
To handle the employee's emotions and provide feedback
What action is taken after the appraisal interview if the employee has performed very well?
The employee is rewarded
What is the purpose of counselling employees with problems after the appraisal interview?
To promote productivity by offering a range of services to employees
What is necessary after each formal appraisal?
An action plan to establish new objectives for the employee
This quiz covers the basics of performance appraisal, its uses, benefits, and potential biases. It also explores the parties involved, methods, and the appraisal interview in the context of human resource management.
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