Performance Appraisal in Human Resource Management

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Who plays a central role in the appraisal process and should always be included as one of the main appraisers?

The customer/client
The employee's co-workers
The manager (correct)
The employee

What is a potential issue with employees carrying out self-evaluation?

They may be too harsh on themselves
They may be influenced by their colleagues
They may not have enough information
They may overrate their own performance (correct)

Why may subordinates not be a suitable source of information in all organisations?

They may not have enough information
They may not be objective
They may be biased
There may not be sufficient subordinates (correct)

What is the focus of feedback provided by subordinates?

Aspects of managerial performance that subordinates can comment upon (C) Signup and view all the answers

Why can co-workers provide valuable feedback on performance?

Particularly where teamwork occurs (D) Signup and view all the answers

What is the main purpose of a performance management system?

To ensure every employee works in a way that is aligned with organisational goals (B) Signup and view all the answers

What are the two roles of managers/supervisors in performance appraisal?

Judge and coach (D) Signup and view all the answers

What is the outcome of using performance appraisal in an organization?

To better understand the skills of workers for recruiting new workers (A) Signup and view all the answers

What is performance appraisal according to Dessler (2017)?

A process of evaluating an employee's current and/or past performance in relation to his or her performance standards (B) Signup and view all the answers

What is a characteristic of a performance management system according to Maimunah (2018)?

Ensuring every employee works in a way that is aligned with organisational goals and reaches his or her full potential on the job (C) Signup and view all the answers

What is a benefit of using performance appraisal in an organization?

To better understand the skills of workers for recruiting new workers (B) Signup and view all the answers

What is an aspect of a performance management system according to Mathis et al. (2016)?

A process of identifying, encouraging, measuring, evaluating, improving, and rewarding employee performance (C) Signup and view all the answers

What is a potential bias in co-worker evaluations?

Friendship bias (D) Signup and view all the answers

What is one of the benefits of performance appraisal in terms of employee development?

Assisting in identifying training needs (A) Signup and view all the answers

What is the advantage of customer evaluations?

They are more objective (B) Signup and view all the answers

What is the term for the tendency of an appraiser to rate all their subordinates as average on all criteria?

Central tendency (C) Signup and view all the answers

What is the purpose of analyzing employee strengths and weaknesses in the training and development process?

To match areas of specialization with individual strengths (C) Signup and view all the answers

What is the purpose of using customer appraisals in an organisation?

To remove employee weaknesses and improve strengths (C) Signup and view all the answers

What is the term for the tendency of an appraiser to rate highly someone they like, based on similar background or lifestyle?

Halo effect (B) Signup and view all the answers

What is a characteristic of the comparative method of performance appraisal?

It involves ranking employees from best to worst (B) Signup and view all the answers

What is the purpose of comparing employee pay with organizational targets and plans in the compensation and reward system?

To measure employee performance (C) Signup and view all the answers

What is a limitation of using co-worker evaluations?

They may lead to biased evaluations (A) Signup and view all the answers

In what situation is the comparative method of performance appraisal most suitable?

When there are few employees to evaluate (B) Signup and view all the answers

What is the term for the tendency of an appraiser to focus on recent performance and ignore earlier work?

Recency effect (B) Signup and view all the answers

What is the primary purpose of the appraisal interview?

To provide feedback to the employee on their strengths and weaknesses (D) Signup and view all the answers

What is necessary to ensure that the appraisal system is fair?

Using an appropriate appraisal method (D) Signup and view all the answers

What is the role of the manager in the appraisal interview?

To handle the employee's emotions and provide feedback (C) Signup and view all the answers

What action is taken after the appraisal interview if the employee has performed very well?

The employee is rewarded (A) Signup and view all the answers

What is the purpose of counselling employees with problems after the appraisal interview?

To promote productivity by offering a range of services to employees (D) Signup and view all the answers

What is necessary after each formal appraisal?

An action plan to establish new objectives for the employee (C) Signup and view all the answers