PC Preventive Maintenance and Troubleshooting Quiz
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Questions and Answers

What is the first step in the Troubleshooting Process?

  • Identify the problem (correct)
  • Establish a theory of probable cause
  • Test the theory to determine the cause
  • Document findings, actions, and outcomes
  • Which component is often the cause of problems related to loose or incorrect cable connections?

  • Power Supply
  • Motherboard and Internal Components
  • Displays
  • Storage Device (correct)
  • What should be done to protect data on a computer before beginning the troubleshooting process?

  • Establish a plan of action
  • Follow necessary precautions (correct)
  • Test the theory to determine the cause
  • Document findings, actions, and outcomes
  • Which component is often the cause of problems due to inadequate cooling and ventilation?

    <p>CPU and Memory</p> Signup and view all the answers

    What type of problems can be attributed to hardware, software, networks, or a combination of the three?

    <p>PC Common Problems</p> Signup and view all the answers

    Which step in the Troubleshooting Process involves verifying full system functionality and implementing preventive measures?

    <p>Verify full system functionality and implement preventive measures</p> Signup and view all the answers

    What is a key factor in developing preventive maintenance plans for personal computers?

    <p>Computer location and environment</p> Signup and view all the answers

    Which of the following is NOT typically included in preventive maintenance for a PC's internal components?

    <p>Monitor resolution settings</p> Signup and view all the answers

    What is one step to be included in a software maintenance schedule for preventive maintenance?

    <p>Update the virus definition files and scan for viruses and spyware</p> Signup and view all the answers

    In a high-traffic network like a school network, what might require additional attention in terms of preventive maintenance?

    <p>Scanning for malicious software</p> Signup and view all the answers

    Why should organizations follow policies when installing security, software, and driver updates?

    <p>To ensure compatibility and security</p> Signup and view all the answers

    Which component is NOT typically part of the basic checklist for inspecting dust and damage during preventive maintenance?

    <p>Printer connection</p> Signup and view all the answers

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