PC Maintenance and Troubleshooting Strategies
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Questions and Answers

What should you do before moving your computer?

  • Move it slightly without turning it off
  • Power it down first (correct)
  • Leave it running to avoid boot issues
  • Unplug all peripherals

    • What is a risk of leaving a PC turned off for a long time?

  • Enhanced software performance
  • Increased energy efficiency
  • Improved hardware health
  • Corrupted boot record (correct)

    • Why should you avoid smoking around your computer?

  • It damages the keyboard layout
  • It creates excess heat
  • It improves the PC's performance
  • Tar can accumulate and jam fans (correct)

    • What is the impact of blocking air vents on a computer?

    <p>Potential for overheating</p> Signup and view all the answers

    What should you do to protect your keyboard in dusty environments?

    <p>Use keyboard covers</p> Signup and view all the answers

    What happens if you set a tower case directly on thick carpet?

    <p>Air vent blockage</p> Signup and view all the answers

    What is a key action to take when putting down a heavy object?

    <p>Keep the back straight while bending knees</p> Signup and view all the answers

    Why should you not move your computer while it is turned on?

    <p>It can result in physical damage to components</p> Signup and view all the answers

    What is the first action to take after implementing a solution in the troubleshooting process?

    <p>Reboot the system and verify if it works</p> Signup and view all the answers

    What should you do if problems are detected after verifying the fix?

    <p>Return to Step 2 to reexamine the system</p> Signup and view all the answers

    Which of the following is NOT part of the preventive actions taken after troubleshooting?

    <p>Ignoring the cause of the problem</p> Signup and view all the answers

    Why is documentation important after completing the troubleshooting process?

    <p>It satisfies audits or customer queries</p> Signup and view all the answers

    What should be documented after completing a troubleshooting task?

    <p>Initial symptoms and the source of the issue</p> Signup and view all the answers

    What is a recommended method for cleaning the mouse ball?

    <p>Using the sticky side of duct tape</p> Signup and view all the answers

    What should you not do when maintaining printers?

    <p>Use re-inked ribbons or recharged toner cartridges</p> Signup and view all the answers

    How should a monitor screen be cleaned?

    <p>With a lint-free cloth or special monitor wipes</p> Signup and view all the answers

    What type of maintenance should be performed on a UPS or surge protector?

    <p>Run a diagnostic test and a weak battery test</p> Signup and view all the answers

    What is essential for computers holding important data?

    <p>Regularly verifying that data is being backed up</p> Signup and view all the answers

    Which of the following components typically requires replacement based on manufacturer recommendations?

    <p>The ozone filter in some printers</p> Signup and view all the answers

    What is the primary purpose of defragmenting a hard drive?

    <p>To rearrange noncontiguous parts of files</p> Signup and view all the answers

    What should be used to clean the dust and bits of paper out of a printer?

    <p>Compressed air or a vacuum</p> Signup and view all the answers

    What is NOT a recommended practice for printer maintenance?

    <p>Cleaning the printer every time it jams</p> Signup and view all the answers

    What should be done to improve Windows startup performance?

    <p>Delete temporary files and check for errors</p> Signup and view all the answers

    When should firmware or device drivers be updated?

    <p>If the device is giving problems</p> Signup and view all the answers

    Which action is essential for maintaining computer security?

    <p>Verify antivirus software is installed and updated</p> Signup and view all the answers

    What kind of records should be maintained regarding hardware components?

    <p>Details of all components, settings, and maintenance performed</p> Signup and view all the answers

    What should you do if an application gets corrupted?

    <p>Use the original setup CDs to reinstall it</p> Signup and view all the answers

    What is the primary purpose of maintaining a record book for a computer?

    <p>To document changes, problems, and maintenance activities</p> Signup and view all the answers

    Why is it not necessary to back up installed applications regularly?

    <p>They can be reinstalled using setup CDs</p> Signup and view all the answers

    Where should hardware documentation be stored if you are not the primary user of a computer?

    <p>In a separate, labeled location for identification</p> Signup and view all the answers

    Which of the following is NOT part of a PC preventive maintenance plan?

    <p>Deleting all user data regularly</p> Signup and view all the answers

    What is a recommended practice if you aren't using call-tracking software?

    <p>Use a word-processing document to compile problems and solutions</p> Signup and view all the answers

    Why should changes to BIOS setup data and jumpers on the motherboard be documented?

    <p>For accurate diagnosis of future problems and upgrades</p> Signup and view all the answers

    What type of record-keeping method is suggested for the computer's maintenance?

    <p>Using a digital file or a dedicated notebook</p> Signup and view all the answers

    How should ongoing troubleshooting records be preserved for easy reference?

    <p>Stored on a portable storage device kept with the documentation</p> Signup and view all the answers

    What is a common way to keep important documentation safe for a computer?

    <p>Taping a large envelope inside the computer case for easy access</p> Signup and view all the answers

    What is the disadvantage of storing troubleshooting documents on the computer's hard drive?

    <p>It risks losing the documentation if the hard drive fails</p> Signup and view all the answers

    What should you avoid doing while investigating a system problem?

    <p>Making changes to the system</p> Signup and view all the answers

    Which scenario likely indicates a hardware problem?

    <p>The system does not boot before Windows loads.</p> Signup and view all the answers

    What is a common first guess when a video does not display?

    <p>The monitor cables are loose.</p> Signup and view all the answers

    If a user reports that Word documents are corrupted, what could be a possible source?

    <p>The user is not saving documents correctly.</p> Signup and view all the answers

    What is a suggested approach when you cannot determine the source of a problem?

    <p>Consult user manuals and installation manuals.</p> Signup and view all the answers

    Which of the following is an indicator that a problem might be due to user error?

    <p>Corrupted spreadsheets are being reported.</p> Signup and view all the answers

    What is often the primary step when faced with intermittent problems?

    <p>Determine if the problem can be consistently replicated.</p> Signup and view all the answers

    If the DVD drive fails to read a DVD, what is a plausible initial guess?

    <p>The DVD is scratched.</p> Signup and view all the answers

    Study Notes

    PC Maintenance and Troubleshooting Strategies

    • Learning about PC hardware components, including power supply, motherboard, processor, RAM, hard drive, I/O devices, and multimedia devices is crucial for troubleshooting.
    • Understanding how to configure and install these devices is also important.
    • This chapter focuses on troubleshooting strategies for PC issues.
    • Safe operation procedures are critical, including proper handling of electrical equipment, cables safety, and lifting heavy objects.
    • Preventive maintenance is essential for avoiding issues.
    • Developing a preventive maintenance plan is recommended to minimize future problems.
    • Strategies for solving computer problems are essential.
    • The six-step troubleshooting process (interviewing the user, establishing a theory, testing the theory, planning the fix, verifying the solution, and documenting the process) is a helpful systematic approach.
    • The least invasive procedures should be attempted first.
    • A method of documentation should be regularly used.
    • It is important to handle any hardware or software issues quickly and correctly.
    • Keeping a record of troubleshooting steps and fixes is essential.
    • Software copyright issues should be considered—only legally obtained copies should be used.

    Operational Procedures When Supporting Personal Computers

    • Safety precautions are essential when dealing with electrical equipment, chemicals, trip hazards, and heavy objects. These precautions include immediately unplugging damaged electrical equipment, avoiding chemical burns, being careful around cables and trip hazards, and handling heavy equipment cautiously.
    • Computer equipment should be handled correctly to avoid damage—use cleaning solutions carefully, manage cables properly, and lift heavy objects with proper technique.
    • Follow proper procedures for disposal of used equipment and consumables.
    • Be aware of proper procedures for returning or disposing of hazardous waste like used batteries, toner cartridges, and other parts.

    How to Dispose of Used Equipment

    • Batteries like alkaline ones, including AAA, AA, A, C, D, and 9-volt batteries should be disposed of in their designated receptacles.
    • Button batteries such as those used in digital cameras and other small devices are hazardous waste.
    • Dispose of toner cartridges for laser or inkjet printers by returning them to the manufacturer or recycling center.
    • Computer cases, power supplies, and other components should be recycled or disposed of with your community's disposal rules.
    • Follow the guidelines to dispose of monitors, hard drives, CDs, DVDs, BDs, and chemical solvents and containers.
    • Always check with local authorities to confirm procedures that are used for the proper disposal of materials.

    How to Move Computer Equipment

    • Back up any critical data before moving a computer.
    • Secure all cords for shipping and carefully package all computer components.
    • Get the appropriate insurance to cover potential hazards if the computer is damaged during transportation.
    • Keep hardware documentation with the PC for easier identification.

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    Related Documents

    Lecture 11: PC Maintenance and Troubleshooting Strategies PDF

    Description

    This quiz covers essential strategies for PC maintenance and troubleshooting. Learn about hardware components, preventive maintenance, and the six-step troubleshooting process to effectively address computer issues. Emphasizing safe operation procedures and documentation will enhance your skills in maintaining and troubleshooting PCs.

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