PC Maintenance and Troubleshooting Strategies

<p>Potential for overheating (D)</p> Signup and view all the answers

<p>Use keyboard covers (B)</p> Signup and view all the answers

<p>Air vent blockage (C)</p> Signup and view all the answers

<p>Keep the back straight while bending knees (D)</p> Signup and view all the answers

<p>It can result in physical damage to components (C)</p> Signup and view all the answers

<p>Reboot the system and verify if it works (D)</p> Signup and view all the answers

<p>Return to Step 2 to reexamine the system (A)</p> Signup and view all the answers

<p>Ignoring the cause of the problem (D)</p> Signup and view all the answers

<p>It satisfies audits or customer queries (A), It assists in developing future strategies and plans (C), It provides data for customer inquiries (D)</p> Signup and view all the answers

<p>Initial symptoms and the source of the issue (C)</p> Signup and view all the answers

<p>Using the sticky side of duct tape (A)</p> Signup and view all the answers

<p>Use re-inked ribbons or recharged toner cartridges (C)</p> Signup and view all the answers

<p>With a lint-free cloth or special monitor wipes (A)</p> Signup and view all the answers

<p>Run a diagnostic test and a weak battery test (C)</p> Signup and view all the answers

<p>Regularly verifying that data is being backed up (D)</p> Signup and view all the answers

<p>The ozone filter in some printers (D)</p> Signup and view all the answers

<p>To rearrange noncontiguous parts of files (C)</p> Signup and view all the answers

<p>Compressed air or a vacuum (A)</p> Signup and view all the answers

<p>Cleaning the printer every time it jams (C)</p> Signup and view all the answers

<p>Delete temporary files and check for errors (C)</p> Signup and view all the answers

<p>If the device is giving problems (A)</p> Signup and view all the answers

<p>Verify antivirus software is installed and updated (D)</p> Signup and view all the answers

<p>Details of all components, settings, and maintenance performed (C)</p> Signup and view all the answers

<p>Use the original setup CDs to reinstall it (D)</p> Signup and view all the answers

<p>To document changes, problems, and maintenance activities (C)</p> Signup and view all the answers

<p>They can be reinstalled using setup CDs (D)</p> Signup and view all the answers

<p>In a separate, labeled location for identification (B)</p> Signup and view all the answers

<p>Deleting all user data regularly (B)</p> Signup and view all the answers

<p>Use a word-processing document to compile problems and solutions (B)</p> Signup and view all the answers

<p>For accurate diagnosis of future problems and upgrades (A)</p> Signup and view all the answers

<p>Using a digital file or a dedicated notebook (C)</p> Signup and view all the answers

<p>Stored on a portable storage device kept with the documentation (B)</p> Signup and view all the answers

<p>Taping a large envelope inside the computer case for easy access (B)</p> Signup and view all the answers

<p>It risks losing the documentation if the hard drive fails (B)</p> Signup and view all the answers

<p>Making changes to the system (D)</p> Signup and view all the answers

<p>The system does not boot before Windows loads. (D)</p> Signup and view all the answers

<p>The monitor cables are loose. (C)</p> Signup and view all the answers

<p>The user is not saving documents correctly. (D)</p> Signup and view all the answers

<p>Consult user manuals and installation manuals. (C)</p> Signup and view all the answers

<p>Corrupted spreadsheets are being reported. (C)</p> Signup and view all the answers

<p>Determine if the problem can be consistently replicated. (C)</p> Signup and view all the answers

<p>The DVD is scratched. (A)</p> Signup and view all the answers

Keep the load close to your body, avoid twisting, bend knees to lower the object, and don't lift what you can't.

Avoid moving or jarring a computer when its turned on. Protect it from being bumped or kicked. Prevent smoking near computers.

Modern hard drives are stronger, but avoid banging them when they're accessing data. Avoid long inactivity periods.

Avoid touching electronic components with static electricity. Static electricity can cause data loss.

Allow proper air circulation around your computer components to prevent overheating

Leaving your computer off for an extended period can corrupt boot records, making it not able to boot.

Avoid smoking near computers as tar from cigarettes can cause fans to jam, leading to overheating and potential damage to components.

In dirty environments, use keyboard covers to protect the keyboard.

A record of all computer setup changes, problems, and maintenance.

Store hardware and software manuals/documentation in a secure location, separate from the computer if necessary, depending on the computer user access settings.

All modifications to the BIOS settings need to be documented.

A log of problems encountered and solutions used for a computer.

Store hardware manuals and records in a secure location, separate from the computer, particularly when not the primary user.

A record of all computer events.

A plan to minimize the risk of unexpected computer failure.

A document to record problems encountered and solutions used for a computer.

Use a lint-free cloth for screen cleaning. Specialized wipes are safe for CRT and LCD monitors.

Clean dust and bits of paper with compressed air or a vacuum. Remove small pieces with tweezers. Clean the paper path with a soft, lint-free cloth.

Avoid re-inking ribbons or using recharged toner cartridges. Replace components as recommended by the manufacturer.

Purchase maintenance kits from the manufacturer for scheduled maintenance.

Use a UPS or surge protector to safeguard against electrical surges. Run tests on the UPS regularly.

Backup important data regularly and store backup media in a separate location.

Remove the mouse cover with a simple press, shift, or turn. Clean rollers with a cotton swab and soap. Use sticky duct tape to clean the mouse ball.

If your printer uses an ozone filter, replace it as recommended by the manufacturer.

Optimize Windows startup by minimizing unnecessary programs and processes to improve system performance.

Apply updates to device drivers and firmware only when problems occur. Avoid installing updates unnecessarily.

Ensure your computer has the latest security updates, antivirus software, and a firewall to prevent malware and unauthorized access.

Maintain accurate records of all software installed on the computer, including version numbers and the operating system.

Document all hardware components, including settings, preventive maintenance performed, and repairs completed.

Regularly back up important data associated with your applications to avoid losing valuable information.

Store original setup CDs for software applications in a safe place, as they are essential for reinstalling software if the hard drive fails.

A problem that occurs randomly and inconsistently, making it harder to diagnose and fix.

Determining whether a computer problem originates from a physical component (hardware) or the programs (software) running on it.

Before making changes, identify the source of the problem by examining the system and attempting to reproduce it.

Categorize the problem as either hardware or software related based on available information.

Formulate a best guess about the problem's source based on common possibilities, starting with the simplest solutions.

Leverage resources like manuals, online forums, and help documents to gain insights and guidance for problem resolution.

The process of accurately identifying the root cause of a computer problem.

Thoroughly examine the problem, gather information, and make a reasoned decision about its origin.

After implementing a solution, reboot the system and check if the problem is resolved. Ensure all functionalities are working properly, like internet access, printing, and CD burning. If the issue persists, return to Step 2 and re-evaluate the solution.

After verifying a fix, ask if the problem could have been prevented. Take steps to avoid future issues by educating the user, installing a surge protector, or implementing other relevant preventative measures.

Record all aspects of the troubleshooting process, including initial symptoms, problem source, and implemented solutions. This helps in future troubleshooting, training others, and satisfying any audits or queries.

Proper documentation allows you to learn from past experiences, train others effectively, develop preventive maintenance plans, and address audits or inquiries related to your work.

A form used in computer repair centers to record details of a service call, including customer information, problem description, solution implemented, and other relevant data.

Keep hardware and software manuals in a secure location, separate from the computer if necessary, based on user access settings.