Podcast
Questions and Answers
What should Tech Julie have done when Mr. Smith arrived?
What should Tech Julie have done when Mr. Smith arrived?
- Confirm Mr. Smith's ID and finish setting up the room
- Confirm Mr. Smith's ID and ask about his symptoms (correct)
- Confirm Mr. Smith's ID and ask him to follow her
- Ask Mr. Smith about his symptoms and finish setting up the room
What impact can a negative patient experience have on the hospital and the community?
What impact can a negative patient experience have on the hospital and the community?
- Impact only on the radiologist
- Small impact on the hospital only
- No impact at all
- Large impact on the perception of the hospital and the community (correct)
Why is it important to obtain a full patient history?
Why is it important to obtain a full patient history?
- To increase patient satisfaction
- To avoid delays in the x-ray procedure
- To impress the radiologist
- To provide better care and treatment (correct)
What were the components of each of the sacred seven elements of a clinical history?
What were the components of each of the sacred seven elements of a clinical history?
What are the six types of questions used by Sam during his interview?
What are the six types of questions used by Sam during his interview?
What are the sacred seven components that Sam noted during his interview?
What are the sacred seven components that Sam noted during his interview?
Why does Sam summarize his notes at the end of the interview?
Why does Sam summarize his notes at the end of the interview?
What role do technologists like Sam play in the hospital?
What role do technologists like Sam play in the hospital?
What type of questions did Sam use to allow Ms. Johnson to tell her story?
What type of questions did Sam use to allow Ms. Johnson to tell her story?
Why did Sam apologize to Ms. Johnson in the hallway?
Why did Sam apologize to Ms. Johnson in the hallway?
What is the purpose of using probing questions in an interview?
What is the purpose of using probing questions in an interview?
Why is it important for Sam to identify Ms. Johnson with her full name and date of birth?
Why is it important for Sam to identify Ms. Johnson with her full name and date of birth?
Study Notes
Importance of Patient Experience
- A negative patient experience can have a significant impact on the hospital and the community, affecting the hospital's reputation and patient loyalty.
Components of Clinical History
- The sacred seven elements of a clinical history are: Locality, Quality, Severity, Duration, Timing, Context, and Modifying Factors.
Types of Questions
- Sam used six types of questions during his interview: Open-ended, Closed-ended, Funnel, Probing, Leading, and Tag questions.
Role of Technologists
- Technologists like Sam play a vital role in the hospital, responsible for gathering accurate and comprehensive patient information.
Interview Techniques
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Sam used open-ended questions to allow Ms.Johnson to tell her story, encouraging her to share detailed information about her symptoms and experiences.
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Sam apologized to Ms.Johnson in the hallway to demonstrate empathy and respect, acknowledging the inconvenience and discomfort she experienced.
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Probing questions are used to clarify and gather more specific information, helping to ensure accurate diagnosis and treatment.
Patient Identification
- Sam identified Ms.Johnson with her full name and date of birth to ensure accurate patient records and prevent errors.
Importance of Patient History
- Obtaining a full patient history is crucial to provide accurate diagnosis, treatment, and care, as it allows healthcare professionals to understand the patient's condition and develop an effective treatment plan.
Note-Taking
- Sam summarized his notes at the end of the interview to ensure accuracy, completeness, and organization of the patient's information.
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Description
Learn about conducting a patient interview prior to an x-ray procedure, including the role of the RT, desirable qualities of a good patient interviewer, and the six categories of questions used in obtaining patient histories. Understand the importance of clarifying the chief complaint and the components of the sacred seven elements of patient history.
