Questions and Answers
What should Tech Julie have done when Mr. Smith arrived?
Confirm Mr. Smith's ID and ask about his symptoms
What impact can a negative patient experience have on the hospital and the community?
Large impact on the perception of the hospital and the community
Why is it important to obtain a full patient history?
To provide better care and treatment
What were the components of each of the sacred seven elements of a clinical history?
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What are the six types of questions used by Sam during his interview?
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What are the sacred seven components that Sam noted during his interview?
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Why does Sam summarize his notes at the end of the interview?
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What role do technologists like Sam play in the hospital?
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What type of questions did Sam use to allow Ms. Johnson to tell her story?
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Why did Sam apologize to Ms. Johnson in the hallway?
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What is the purpose of using probing questions in an interview?
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Why is it important for Sam to identify Ms. Johnson with her full name and date of birth?
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Study Notes
Importance of Patient Experience
- A negative patient experience can have a significant impact on the hospital and the community, affecting the hospital's reputation and patient loyalty.
Components of Clinical History
- The sacred seven elements of a clinical history are: Locality, Quality, Severity, Duration, Timing, Context, and Modifying Factors.
Types of Questions
- Sam used six types of questions during his interview: Open-ended, Closed-ended, Funnel, Probing, Leading, and Tag questions.
Role of Technologists
- Technologists like Sam play a vital role in the hospital, responsible for gathering accurate and comprehensive patient information.
Interview Techniques
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Sam used open-ended questions to allow Ms.Johnson to tell her story, encouraging her to share detailed information about her symptoms and experiences.
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Sam apologized to Ms.Johnson in the hallway to demonstrate empathy and respect, acknowledging the inconvenience and discomfort she experienced.
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Probing questions are used to clarify and gather more specific information, helping to ensure accurate diagnosis and treatment.
Patient Identification
- Sam identified Ms.Johnson with her full name and date of birth to ensure accurate patient records and prevent errors.
Importance of Patient History
- Obtaining a full patient history is crucial to provide accurate diagnosis, treatment, and care, as it allows healthcare professionals to understand the patient's condition and develop an effective treatment plan.
Note-Taking
- Sam summarized his notes at the end of the interview to ensure accuracy, completeness, and organization of the patient's information.
