18 Questions
According to the passage, which of the following is the most accurate definition of patient-centered care?
A type of care that is respectful of and responsive to individual patient preferences, needs, and values
Which of the following statements best describes the relationship between patient satisfaction and service quality in healthcare, according to the passage?
Patient satisfaction is a multidimensional and subjective concept that is not easily measured, and the relationship between satisfaction and service quality is not well understood in the developing country context.
According to the passage, which of the following is the most widely used tool for continuous quality improvement (CQI) in healthcare?
The plan-do-check-act (PDCA) cycle, also known as the Deming Cycle
Which of the following is NOT mentioned in the passage as a key component of a quality management system in healthcare?
Regular performance evaluations of healthcare providers
According to the passage, which of the following is the most important factor that patients consider when choosing a dentist?
The overall quality of the service provided
Which of the following is the primary goal of implementing a quality management system in healthcare, according to the passage?
To continuously improve the effectiveness of the quality management system itself
Which of the following is NOT a key aspect of the current concept of quality in healthcare?
Defect detection
According to the passage, what is the most crucial aspect of the quality of services being provided to patients?
Patient satisfaction
Which of the following is the most accurate definition of quality according to the ANSI and ASQ?
The totality of features and characteristics of a care or service that bears on its ability to satisfy given needs
Which of the following is the primary focus of the current concept of quality in healthcare, as opposed to the traditional view?
Continuous process improvement
According to the passage, which of the following fields has received more attention in terms of addressing quality compared to others?
Medical field
Which of the following is a key aspect of Total Quality Management (TQM) in the context of healthcare service quality?
Emphasizing continuous process improvement and outcome-driven systems
Which of the following is NOT a key principle of Total Quality Management (TQM)?
Obsession with profits
What is the primary aim of quality assurance programs in healthcare organizations (HCOs)?
To implement a system capable of managing healthcare services to deliver high-quality care in a measurable way
Which of the following is NOT a component of Total Quality Management (TQM) in healthcare?
Outsourcing Quality
What is the primary benefit of Total Quality Management (TQM) in healthcare?
It decreases the burden of errors and ensures optimal utilization of infrastructure and medical personnel.
Which of the following is NOT a method mentioned in the text for improving quality in healthcare?
Agile Methodology
What is the primary focus of Total Quality Management (TQM) in healthcare?
Improving customer satisfaction and organizational performance
Explore the concepts of patient-centered care, shared decision-making, and patient satisfaction in healthcare. Learn how these approaches aim to improve the quality of healthcare services by prioritizing patient preferences and values.
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