Patient-Centered Care and Shared Decision-Making in Healthcare
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Patient-Centered Care and Shared Decision-Making in Healthcare

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According to the passage, which of the following is the most accurate definition of patient-centered care?

  • A type of care that is focused on the needs and preferences of the healthcare provider
  • A type of care that is respectful of and responsive to individual patient preferences, needs, and values (correct)
  • A type of care that involves shared decision-making between clinicians and patients
  • A type of care that emphasizes the importance of clinical decisions being guided by the best available evidence
  • Which of the following statements best describes the relationship between patient satisfaction and service quality in healthcare, according to the passage?

  • Patient satisfaction is a clear and well-defined term that is directly related to the overall quality of the healthcare service provided.
  • The relationship between patient satisfaction and service quality has been extensively studied in developed countries, and the findings can be generalized to developing country contexts.
  • Patient satisfaction is the most important factor that patients consider when choosing a healthcare provider, and it is directly related to the overall quality of the service provided.
  • Patient satisfaction is a multidimensional and subjective concept that is not easily measured, and the relationship between satisfaction and service quality is not well understood in the developing country context. (correct)
  • According to the passage, which of the following is the most widely used tool for continuous quality improvement (CQI) in healthcare?

  • The plan-do-check-act (PDCA) cycle, also known as the Deming Cycle (correct)
  • IT-Integrated Health Management Information System
  • Internal quality audits
  • Subject feedback and corrective/preventive actions
  • Which of the following is NOT mentioned in the passage as a key component of a quality management system in healthcare?

    <p>Regular performance evaluations of healthcare providers</p> Signup and view all the answers

    According to the passage, which of the following is the most important factor that patients consider when choosing a dentist?

    <p>The overall quality of the service provided</p> Signup and view all the answers

    Which of the following is the primary goal of implementing a quality management system in healthcare, according to the passage?

    <p>To continuously improve the effectiveness of the quality management system itself</p> Signup and view all the answers

    Which of the following is NOT a key aspect of the current concept of quality in healthcare?

    <p>Defect detection</p> Signup and view all the answers

    According to the passage, what is the most crucial aspect of the quality of services being provided to patients?

    <p>Patient satisfaction</p> Signup and view all the answers

    Which of the following is the most accurate definition of quality according to the ANSI and ASQ?

    <p>The totality of features and characteristics of a care or service that bears on its ability to satisfy given needs</p> Signup and view all the answers

    Which of the following is the primary focus of the current concept of quality in healthcare, as opposed to the traditional view?

    <p>Continuous process improvement</p> Signup and view all the answers

    According to the passage, which of the following fields has received more attention in terms of addressing quality compared to others?

    <p>Medical field</p> Signup and view all the answers

    Which of the following is a key aspect of Total Quality Management (TQM) in the context of healthcare service quality?

    <p>Emphasizing continuous process improvement and outcome-driven systems</p> Signup and view all the answers

    Which of the following is NOT a key principle of Total Quality Management (TQM)?

    <p>Obsession with profits</p> Signup and view all the answers

    What is the primary aim of quality assurance programs in healthcare organizations (HCOs)?

    <p>To implement a system capable of managing healthcare services to deliver high-quality care in a measurable way</p> Signup and view all the answers

    Which of the following is NOT a component of Total Quality Management (TQM) in healthcare?

    <p>Outsourcing Quality</p> Signup and view all the answers

    What is the primary benefit of Total Quality Management (TQM) in healthcare?

    <p>It decreases the burden of errors and ensures optimal utilization of infrastructure and medical personnel.</p> Signup and view all the answers

    Which of the following is NOT a method mentioned in the text for improving quality in healthcare?

    <p>Agile Methodology</p> Signup and view all the answers

    What is the primary focus of Total Quality Management (TQM) in healthcare?

    <p>Improving customer satisfaction and organizational performance</p> Signup and view all the answers

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