Patient Appointment Scheduling Protocol
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Questions and Answers

What is the charge for a one-hour therapy session?

  • $60 (correct)
  • $100
  • $80
  • $40

    • What action should be taken for a patient who has not visited in 3 years?

  • Schedule an adjustment appointment
  • Turn them red in the computer (correct)
  • Put them on alert status
  • Have them complete a re-eval

    • What is the procedure for scheduling a new patient?

  • All new patients are longshoremen
  • Schedule therapy on the first visit
  • Allow therapy only if requested (correct)
  • Schedule off the hour appointment

    • What should be done if a patient insists on therapy that day?

    <p>Put it in the notes with initials</p> Signup and view all the answers

    How should appointments for therapy gift certificates be handled?

    <p>Include full name and phone number in notes</p> Signup and view all the answers

    What action is recommended when scheduling an adjustment appointment?

    <p>Schedule off the hour to prevent therapy backups</p> Signup and view all the answers

    What should you do if the patient requests a specific therapist for their therapy session?

    <p>Put the therapist's name as 'Don’t Move'</p> Signup and view all the answers

    Why should you not ask a patient when they would like to come in for an appointment?

    <p>All of the above</p> Signup and view all the answers

    If a patient's therapy session is not covered by their insurance policy, how much will they be charged?

    <p>$60 for the hour and $40 for the half hour</p> Signup and view all the answers

    Why is it important to update insurance information if it has been over 90 days?

    <p>To determine if the patient needs a re-evaluation</p> Signup and view all the answers

    What should be done if it has been over 90 days since the patient's last visit with Anthem insurance?

    <p>Verify if a re-evaluation is needed before continuing with therapy</p> Signup and view all the answers

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