Passenger Amenities Infrastructure Guidelines
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Questions and Answers

Which facility is NOT provided at the station according to the details?

  • Public phones
  • Water vending machines
  • Swimming pool (correct)
  • Public address system

    • What is the total number of current booking windows available at the station?

  • 35
  • 27 (correct)
  • 1
  • 8

    • Which of the following amenities is provided in a planned manner?

  • Train indicator board
  • Public phones
  • Catering stalls
  • Washable apron (correct)

    • How many enquiry offices are available at the station?

    <p>1</p> Signup and view all the answers

    What is the maximum number of passengers at any time that the station can manage?

    <p>8000</p> Signup and view all the answers

    What factors should the Engineering Department consider when determining the size and location of tube wells?

    <p>Quantum of passenger traffic</p> Signup and view all the answers

    Where should potable drinking water be supplied according to the guidelines?

    <p>Through mobile or stationary containers</p> Signup and view all the answers

    What is the recommended provision for latrines and urinals?

    <p>As per scale laid down in Annexure 4.4</p> Signup and view all the answers

    What is the requirement for platform shelters at small stations?

    <p>Should extend to the landings of foot-over bridges</p> Signup and view all the answers

    What should be included in the planning for water containers?

    <p>Size, type, and deployment</p> Signup and view all the answers

    At important and suburban stations, what is the requirement for platform coverage?

    <p>The entire platform should be covered</p> Signup and view all the answers

    What is a critical aspect of the design of platforms regarding foot-over bridges?

    <p>Covered pathways should connect them</p> Signup and view all the answers

    What should be considered when providing platform covers?

    <p>Standard bays and their coverage area</p> Signup and view all the answers

    What is the minimum required overhead clearance for pathways?

    <p>2.75 m</p> Signup and view all the answers

    Under what condition should waiting rooms be provided at non-suburban stations?

    <p>If the number of upper class passengers dealt with daily is 25 or more</p> Signup and view all the answers

    What should be considered for installation at important suburban stations?

    <p>Provision of escalators with a standard slope of 30°</p> Signup and view all the answers

    What is a recommended alternative to existing vending stalls?

    <p>Automatic vending machines</p> Signup and view all the answers

    How should signages related to pathway crossings be displayed?

    <p>Prominently displayed near pathway crossings</p> Signup and view all the answers

    What should be the focus regarding vending trolleys at stations?

    <p>Reducing the number of trolleys and stalls</p> Signup and view all the answers

    Where should retiring rooms be provided?

    <p>Where a minimum of 60% occupation is expected</p> Signup and view all the answers

    What should be included in the plan for signage location at each station?

    <p>A detailed layout for signages at the stations</p> Signup and view all the answers

    What is the essential design consideration for the stairways at important suburban stations?

    <p>Future installation of escalators</p> Signup and view all the answers

    What is the suggested action regarding cooking at the stations?

    <p>Making stations cooking free</p> Signup and view all the answers

    What is the primary purpose of a foot-over-bridge (FOB)?

    <p>To facilitate pedestrian movement</p> Signup and view all the answers

    What characteristic should the design and location of foot-over-bridges be guided by?

    <p>Rapid dispersal of passengers</p> Signup and view all the answers

    What should be ensured about the width of foot-over-bridges or sub-ways?

    <p>It should allow free unhampered movement of passengers</p> Signup and view all the answers

    Which factor is NOT mentioned as a consideration for foot-over-bridges or sub-ways?

    <p>Atmospheric conditions during construction</p> Signup and view all the answers

    What is the minimum number of lines required for IVRS at category A stations?

    <p>48 lines</p> Signup and view all the answers

    What is a defining feature of a foot-over-bridge according to the Motor Vehicle Act, 1988?

    <p>It is not directly used by motor vehicles</p> Signup and view all the answers

    How many tickets can one SPTM handle for category 'A', 'B', and 'C' stations?

    <p>800 tickets</p> Signup and view all the answers

    What is the recommended approach for discharging passengers via foot-over-bridges?

    <p>Consider capacity per metre width for movement in both directions</p> Signup and view all the answers

    What should be considered when programming foot-over-bridge installation?

    <p>Passenger dispersal needs</p> Signup and view all the answers

    Which type of waiting room is exclusively provided for ladies at category A stations?

    <p>Separate waiting room</p> Signup and view all the answers

    Which aspect is part of the criteria for foot-over-bridge and subway design?

    <p>Passenger dispersal efficiency</p> Signup and view all the answers

    What is the requirement for coolers at suburban stations?

    <p>If total numbers exceed 1000 passengers per day</p> Signup and view all the answers

    What kind of structures do foot-over-bridges or sub-ways comprise?

    <p>Elevated structures over tracks or roads</p> Signup and view all the answers

    What is required for booking arrangements at stations?

    <p>1 window per 100 tickets/hour</p> Signup and view all the answers

    What is a functional requirement for foot-over-bridges or sub-ways?

    <p>To allow passenger movement without obstruction</p> Signup and view all the answers

    Which station category provides enquiry facilities?

    <p>Categories A, B, C, and D</p> Signup and view all the answers

    At suburban stations, what is the requirement regarding bathrooms?

    <p>Need not be provided</p> Signup and view all the answers

    What is the requirement for cloak rooms at category B stations?

    <p>Must be present</p> Signup and view all the answers

    What amenities are provided uniquely for second class passengers at category A stations?

    <p>None</p> Signup and view all the answers

    What is the IVRS line allocation for category B stations?

    <p>24 lines</p> Signup and view all the answers

    What is the specific height requirement for letters on high service tanks and other tall structures?

    <p>300 mm to 600 mm</p> Signup and view all the answers

    What colors should the letters be and on what background for indication sign boards at larger stations?

    <p>Red letters on White background</p> Signup and view all the answers

    What size should the letters be on lamp shades that direct passengers?

    <p>75 mm</p> Signup and view all the answers

    Which department is responsible for the erection and maintenance of all notice boards?

    <p>Engineering Department</p> Signup and view all the answers

    In what orientation should the name board of an office be erected?

    <p>At right angles to the building</p> Signup and view all the answers

    What is the mandated size of a cubicle for passenger amenities?

    <p>1.8m x 1.5m</p> Signup and view all the answers

    Which material is recommended for partitions between Passenger Booking Clerks?

    <p>Toughened sheet glass</p> Signup and view all the answers

    What is the required height for ticket booking counters above the floor level?

    <p>1.0m</p> Signup and view all the answers

    What is to be included in the Passenger Amenities Management System (PAMS)?

    <p>Additions/Modifications to the amenities</p> Signup and view all the answers

    What is the recommended style for chairs in waiting areas according to the passenger amenities guidelines?

    <p>Revolving chairs with caned seats</p> Signup and view all the answers

    What should be the gap between partitions and counters for collecting fares?

    <p>Suitable gap, specifics not defined</p> Signup and view all the answers

    Which design parameter applies specifically to the maintenance of waiting halls?

    <p>Should be brightened up at all stations</p> Signup and view all the answers

    What is the width specified for ticket tubes on both sides of the counters?

    <p>Standard width of 0.6m</p> Signup and view all the answers

    What is the height requirement for letters on Principal name boards in suburban areas?

    <p>300mm</p> Signup and view all the answers

    For which language is the Devnagari script specifically mentioned for station names?

    <p>Hindi</p> Signup and view all the answers

    What is the prescribed thickness of letters for Tertiary name boards?

    <p>In proportion to the style of the script</p> Signup and view all the answers

    What color combination is specified for letters on Principal, Secondary, and Tertiary name boards located in Non-Suburban stations?

    <p>Black on Yellow background</p> Signup and view all the answers

    Which of the following districts is NOT mentioned for displaying station names in Urdu?

    <p>Khargone</p> Signup and view all the answers

    What is the height requirement for letters on Secondary name boards?

    <p>75mm</p> Signup and view all the answers

    What background color is specified for naming boards at Suburban stations?

    <p>Yellow</p> Signup and view all the answers

    Which of the following scripts is used for displaying station names in districts not specified for Urdu?

    <p>Devanagari</p> Signup and view all the answers

    What is uniform across all scripts displayed on name boards?

    <p>Prominence and size of letters</p> Signup and view all the answers

    In terms of information display, what feature is mandated for all name boards?

    <p>Size uniformity</p> Signup and view all the answers

    What is the required height for the central horizontal axis of the name boards above the platform surface?

    <p>2m</p> Signup and view all the answers

    Which material is NOT mentioned as a suitable option for making secondary name boards?

    <p>Plastic</p> Signup and view all the answers

    What language order should the station names be exhibited according to the guidelines?

    <p>Regional Language, Hindi, English</p> Signup and view all the answers

    How are tertiary name boards designated at large stations?

    <p>They should be fixed to lamp posts or other structures.</p> Signup and view all the answers

    What is the minimum height specified for the lower edge of both principal and secondary name boards?

    <p>2m</p> Signup and view all the answers

    In which situation is the use of Hindi restricted for name boards?

    <p>In Tamil Nadu for important stations and pilgrim centres</p> Signup and view all the answers

    What should determine the size of the principal and secondary name boards?

    <p>The total written material to be displayed</p> Signup and view all the answers

    What must be ensured when installing name boards facing the track?

    <p>They should be parallel to the length of the platform.</p> Signup and view all the answers

    Which language is specifically mentioned to require Urdu along with Hindi and English on name boards?

    <p>Urdu</p> Signup and view all the answers

    What is the intended purpose for the secondary name boards at stations?

    <p>To provide additional information to passengers</p> Signup and view all the answers

    What specific feature must be included for station name boards to ensure visibility at night?

    <p>Illumination with bright electric lamps</p> Signup and view all the answers

    What should be the color scheme for letters on the name boards for better visibility?

    <p>Black letters on a white background</p> Signup and view all the answers

    When other languages are used on station name boards, who decides the matter?

    <p>The Commercial Department in consultation with the Railway Users Consultative Committee</p> Signup and view all the answers

    What is the recommended height for painting blue arrows on the walls directing passengers?

    <p>1.5 meters above platform level</p> Signup and view all the answers

    Why is the choice of colors for the target ring on name boards important?

    <p>To ensure clear visibility from a running train</p> Signup and view all the answers

    Which aspect is emphasized regarding the principal name boards at stations?

    <p>They should be specially illuminated</p> Signup and view all the answers

    What must be ensured for station name boards besides color and illumination?

    <p>They are legible from a significant distance</p> Signup and view all the answers

    What is the suggested reference for color choices for additional languages on name boards?

    <p>Tradition of the Railway and need for contrasting visibility</p> Signup and view all the answers

    What is the purpose of giving special importance to illumination of principal name boards?

    <p>To increase safety for passengers at night</p> Signup and view all the answers

    In the case where multiple languages are on the name boards, what group's approval is needed?

    <p>Railway Users Consultative Committee and State Government</p> Signup and view all the answers

    Study Notes

    Passenger Amenities

    • Tube well size and location: Determined by the Engineering Department, based on passenger traffic volume at the station.
    • Drinking water supply: Should be provided via mobile or stationary water containers, with the number, size, type, and deployment determined by the Commercial Department.
    • Platform covers: Should cover the entire platform at important and suburban stations. The area covered may exceed the required area due to the use of standard bays. Extend the shelters to the landings of foot-over-bridges.
    • Latrines and urinals: Provide based on the scale in Annexure 4.4
    • Foot-over-bridges or subways: Provide based on the following factors:
      • Interconnections between high or low-level platforms.
      • Total passenger numbers
      • Train service frequency
      • Blocking of lines by freight trains.
    • Foot-over-bridge and subway design and location: Should be determined by rapid passenger dispersal through exit points.
    • Foot-over-bridge or subway width: Must be adequate for unimpeded passenger movement.
    • Capacity for foot-over-bridges and subways: Capacity is based on the number of passengers per meter of unobstructed passage in both directions.
    • Signage: Standard signage should be provided at stations. A plan for signage placement should be made for each station.
    • Vending trolleys/stalls: Modular stalls should be used to conserve space on platforms. Cook free stations should be the goal, ultimately hoping to reduce the number of vending trolleys. There should be a minimum number of trolleys and catering stalls allowed under covered sheds. Automatic vending machines should replace existing stalls.
    • Retiring Rooms: Should be provided only where a minimum of 60% occupancy is expected. At suburban stations, bathrooms are not required.
    • Amenities at Stations: The following amenities should be provided based on the total number of passengers per day:
      • Coolers - provided if passenger numbers exceed 1000 per day.
      • Booking arrangements - One window per 100 tickets/hour
      • SPTM - One SPTM for 800 tickets at A, B, and C stations.
      • IVRS - A central IVRS should cover all suburban stations, other stations should have at least 6 lines, if justified.

    Desirable Amenities:

    • Amenities provided based on Station Category: Annexure 4.5 provides a detailed list of desirable amenities for various station categories (A, B, C, D, E, F) and the specific requirements for each.
    • **

    Annexure 4.6

    • Passenger amenities details: Specific details for Secunderabad Junction Station (Category A) are provided, including the numbers of advanced reservation windows, enquiry offices, and the estimated number of passengers dealt with per day.

    Passenger Amenities at Stations

    • All stations must maintain passenger amenities in good working condition.
    • Station staff must carry out repairs immediately after receiving information from the Station Master or Station Manager.
    • Passenger amenities should be updated in the database and Passenger Amenities Management System (PAMS) annually.
    • Details should be printed in Passenger Amenity Booklets for each division and submitted to the Board in floppies and hard copies.

    Passenger Booking Office Layout

    • A standard layout for Booking Offices should follow these design parameters:
      • Cubicle size: 1.8m x 1.5m
      • Counters: Width 0.6m, Height 1m above floor level
      • Ticket Tubes: on both sides of the counters
      • Furniture: Chairs with caned seats, revolving type, short back, adjustable seat.
    • Partitions between Passenger and Booking Clerk: Toughened sheet glass or clear acrylic sheet with a hole for communication, a suitable gap for ticket collection, and a steel grill on the passenger side.
    • Enquiry and Booking offices should be brightly lit at all stations.

    Waiting Halls

    • Waiting halls should not be built separately from the main station building.
    • At stations with long platforms, additional secondary name boards should be placed at intervals along the platform, typically one for every two coaches.
    • Name boards should face the track and be made of framed metal, asbestos, or wooden sheets.

    Name Boards

    • The height of the lower edge for principal and secondary name boards should be 2m above platform level.
    • Large stations will have tertiary name boards, smaller than principal or secondary boards, facing the adjacent track.
    • Suburban sections may have tertiary name boards on enamel.
    • The size of the boards is determined by how much information is displayed.
    • Station names on all name boards are to be displayed in the following order: Regional Language, Hindi, and English.
    • Tamil Nadu restricts Hindi to important stations and pilgrim centers.
    • Stations in specified districts will also have Urdu displayed.
    • Devnagari script is used for Hindi, other languages use the script adopted by their respective state governments.
    • The size of all letters should be uniform and conform to the following specifications:
      • Principal & Secondary Name Boards: Height of letters 300mm, thickness proportional to the script style.
      • Tertiary Name Boards: Height of letters 75mm, thickness proportional to the script style.
    • Color Scheme for Name Boards:
      • Black letters on Traffic Yellow background for Principal, Secondary, and Tertiary Name Boards at Non-Suburban Stations.
      • Black letters on Traffic Yellow background for Principal Name Boards at Suburban Stations.
      • Black letters on white background for Tertiary Name Boards at Suburban Stations.
      • Tertiary Name Boards for Suburban Stations should have a distinguishing ring bisected by one or two bands on a white background. Colors should be selected by the Engineering Department for contrasting visibility.
    • All station name boards must be illuminated for night visibility, with principal name boards receiving special bright illumination.

    Sign Boards

    • Station names should be displayed on Lamp Shades (75mm height), High Service Tanks (300mm to 600mm height), and Cabins (300mm height) for visibility from running trains.
    • Sign boards should be located on structures for visibility from running trains.
    • Color scheme:
      • Important offices (Station Superintendent, Deputy Station Superintendent, Enquiry, Telegraph, Railway Mail Service) - Bright red letters on white background.
      • All other offices - Black letters on white background.
      • Blue arrows at 1.5m above platform level or 300mm above dado level, directing passengers to Waiting, Refreshment, and Retiring Rooms.
      • Red arrows directing passengers to Station Superintendent, Deputy Station Superintendent, Enquiry, and Telegraph offices.
      • All sign boards should be painted in Hindi and English, with the regional language also included.
    • The wording, direction of arrows, and platform numbers should be decided by the Divisional Officers of the Engineering, Operating, and Commercial Departments.
    • All Notice Boards are to be erected and maintained by the Engineering Department, with proper fixtures for wall-mounted notices.

    Platform Sign Boards

    • Indication sign boards:
      • All signboards should be erected at right angles to the building immediately above the door of the office or room they refer to.
    • Wording, direction of arrows, and platform numbers should be decided by the Divisional Officers of the Engineering, Operating, and Commercial Departments.
    • All notice boards should be erected and maintained by the Engineering Department, and proper fixtures should be provided for wall-mounted notices.

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    Passenger Amenities, Stations and Yards PDF

    Description

    This quiz covers the essential infrastructure guidelines for passenger amenities at train stations. It includes specifics on tube well placements, drinking water supply, platform covers, and restroom facilities, as well as factors influencing foot-over-bridge and subway designs. Test your knowledge on how these amenities are determined and implemented based on passenger needs.

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