17 Questions
What should you do if you are unsure about the correct response?
Confirm with a Standard Operating Procedure or check with a colleague
How much advance notice is required for absences?
One week's notice
What is expected of you during the onboarding process?
To thoroughly read and memorize training content and ask questions if unsure
What could happen if you fail to meet the expectations outlined?
You'll be terminated from employment
Who will help clarify any questions you may have during your onboarding process?
Your immediate supervisor
What is the goal of these guidelines?
To help you integrate smoothly into the team and make a positive impact
What should you do if you are unsure about the correct response?
Check with a colleague or refer to a Standard Operating Procedure (SOP)
What is the main objective of thoroughly reading and memorizing the training content?
To closely follow directions and standards outlined in the training materials
Why is it important to give advance notice for absences?
So your manager can find a replacement
Why do you need to read and memorize the training content?
To understand what is expected of you
What is the expected work schedule for Packing Pigeon employees?
Monday to Saturday, 9:00 AM to 6:00 PM Eastern Time
How long is the lunch break that Packing Pigeon employees are entitled to?
1 hour
What is the expected level of responsiveness to open tickets, live chat requests, and colleague messages?
Respond as quickly as possible
What is the primary goal of customer interactions at Packing Pigeon?
To convert potential customers into paying customers
What is the company's expectation regarding the accuracy of responses to customer inquiries?
Never assume the answer to any question
What platforms are Packing Pigeon employees expected to be active on during work hours?
Slack, Monday.com, and Close.io
What is the company's expectation regarding the treatment of customers?
Treat customers with respect and professionalism at all times
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