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Packing Pigeon Onboarding: Company Expectations

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Packing Pigeon Onboarding: Company Expectations

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Questions and Answers

What should you do if you are unsure about the correct response?

Ask your manager

Follow your own judgment

Search online for guidance

Confirm with a Standard Operating Procedure or check with a colleague (correct)

How much advance notice is required for absences?

One day's notice

No notice is required

Two weeks' notice

One week's notice (correct)

What is expected of you during the onboarding process?

To ignore the training materials and learn on the job

To ask questions only if you're unsure

To thoroughly read and memorize training content and ask questions if unsure (correct)

To skim through the training materials

What could happen if you fail to meet the expectations outlined?

You'll be terminated from employment Signup and view all the answers

Who will help clarify any questions you may have during your onboarding process?

Your immediate supervisor Signup and view all the answers

What is the goal of these guidelines?

To help you integrate smoothly into the team and make a positive impact Signup and view all the answers

What should you do if you are unsure about the correct response?

Check with a colleague or refer to a Standard Operating Procedure (SOP) Signup and view all the answers

What is the main objective of thoroughly reading and memorizing the training content?

To closely follow directions and standards outlined in the training materials Signup and view all the answers

Why is it important to give advance notice for absences?

So your manager can find a replacement Signup and view all the answers

Why do you need to read and memorize the training content?

To understand what is expected of you Signup and view all the answers

What is the expected work schedule for Packing Pigeon employees?

Monday to Saturday, 9:00 AM to 6:00 PM Eastern Time Signup and view all the answers

How long is the lunch break that Packing Pigeon employees are entitled to?

1 hour Signup and view all the answers

What is the expected level of responsiveness to open tickets, live chat requests, and colleague messages?

Respond as quickly as possible Signup and view all the answers

What is the primary goal of customer interactions at Packing Pigeon?

To convert potential customers into paying customers Signup and view all the answers

What is the company's expectation regarding the accuracy of responses to customer inquiries?

Never assume the answer to any question Signup and view all the answers

What platforms are Packing Pigeon employees expected to be active on during work hours?

Slack, Monday.com, and Close.io Signup and view all the answers

What is the company's expectation regarding the treatment of customers?

Treat customers with respect and professionalism at all times Signup and view all the answers

Packing Pigeon Onboarding: Company Expectations

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Podcast

Questions and Answers

What should you do if you are unsure about the correct response?

How much advance notice is required for absences?

What is expected of you during the onboarding process?

What could happen if you fail to meet the expectations outlined?

Who will help clarify any questions you may have during your onboarding process?

What is the goal of these guidelines?

What should you do if you are unsure about the correct response?

What is the main objective of thoroughly reading and memorizing the training content?

Why is it important to give advance notice for absences?

Why do you need to read and memorize the training content?

What is the expected work schedule for Packing Pigeon employees?

How long is the lunch break that Packing Pigeon employees are entitled to?

What is the expected level of responsiveness to open tickets, live chat requests, and colleague messages?

What is the primary goal of customer interactions at Packing Pigeon?

What is the company's expectation regarding the accuracy of responses to customer inquiries?

What platforms are Packing Pigeon employees expected to be active on during work hours?

What is the company's expectation regarding the treatment of customers?

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