Podcast
Questions and Answers
What should you do if you are unsure about the correct response?
What should you do if you are unsure about the correct response?
- Ask your manager
- Follow your own judgment
- Search online for guidance
- Confirm with a Standard Operating Procedure or check with a colleague (correct)
How much advance notice is required for absences?
How much advance notice is required for absences?
- One day's notice
- No notice is required
- Two weeks' notice
- One week's notice (correct)
What is expected of you during the onboarding process?
What is expected of you during the onboarding process?
- To ignore the training materials and learn on the job
- To ask questions only if you're unsure
- To thoroughly read and memorize training content and ask questions if unsure (correct)
- To skim through the training materials
What could happen if you fail to meet the expectations outlined?
What could happen if you fail to meet the expectations outlined?
Who will help clarify any questions you may have during your onboarding process?
Who will help clarify any questions you may have during your onboarding process?
What is the goal of these guidelines?
What is the goal of these guidelines?
What should you do if you are unsure about the correct response?
What should you do if you are unsure about the correct response?
What is the main objective of thoroughly reading and memorizing the training content?
What is the main objective of thoroughly reading and memorizing the training content?
Why is it important to give advance notice for absences?
Why is it important to give advance notice for absences?
Why do you need to read and memorize the training content?
Why do you need to read and memorize the training content?
What is the expected work schedule for Packing Pigeon employees?
What is the expected work schedule for Packing Pigeon employees?
How long is the lunch break that Packing Pigeon employees are entitled to?
How long is the lunch break that Packing Pigeon employees are entitled to?
What is the expected level of responsiveness to open tickets, live chat requests, and colleague messages?
What is the expected level of responsiveness to open tickets, live chat requests, and colleague messages?
What is the primary goal of customer interactions at Packing Pigeon?
What is the primary goal of customer interactions at Packing Pigeon?
What is the company's expectation regarding the accuracy of responses to customer inquiries?
What is the company's expectation regarding the accuracy of responses to customer inquiries?
What platforms are Packing Pigeon employees expected to be active on during work hours?
What platforms are Packing Pigeon employees expected to be active on during work hours?
What is the company's expectation regarding the treatment of customers?
What is the company's expectation regarding the treatment of customers?
