Podcast
Questions and Answers
What is the first step you need to take before returning your modem?
What is the first step you need to take before returning your modem?
- Contact Nomad Internet for a prepaid return label (correct)
- Send the modem to Nomad Internet
- Fill out the Modem Rental Cancellation Form
- Pack the modem securely
Which of the following components should be included when returning the modem?
Which of the following components should be included when returning the modem?
- Power cords and adapters (correct)
- Warranty card
- User manual
- Network configuration details
What should you do if you did not receive the e-sign document after submitting your cancellation request?
What should you do if you did not receive the e-sign document after submitting your cancellation request?
- Wait for a week before contacting support
- Assume the cancellation is not processed
- Resubmit the cancellation request
- Contact Nomad Internet for assistance (correct)
Why is it important to pack the modem securely?
Why is it important to pack the modem securely?
What is a criteria for the condition of the modem that is being returned?
What is a criteria for the condition of the modem that is being returned?
What may happen as soon as you sign the Modem Rental Cancellation Form?
What may happen as soon as you sign the Modem Rental Cancellation Form?
Which method is NOT mentioned for contacting Nomad Internet?
Which method is NOT mentioned for contacting Nomad Internet?
What should you use if you do not have the original packing box for the modem?
What should you use if you do not have the original packing box for the modem?
What will happen if the modem is returned in a damaged condition?
What will happen if the modem is returned in a damaged condition?
What is the maximum time frame allowed to return the modem after receiving the prepaid label?
What is the maximum time frame allowed to return the modem after receiving the prepaid label?
How long should customers expect to wait for their return to be processed after it arrives at the center?
How long should customers expect to wait for their return to be processed after it arrives at the center?
What step should be taken before sending back the modem?
What step should be taken before sending back the modem?
What will happen if the modem is not returned within 14 days of issuing the prepaid label?
What will happen if the modem is not returned within 14 days of issuing the prepaid label?
What is a key reason for using a prepaid label during the modem return process?
What is a key reason for using a prepaid label during the modem return process?
What condition must the modem be in to avoid being charged for damages?
What condition must the modem be in to avoid being charged for damages?
What method is NOT offered for contacting customer support?
What method is NOT offered for contacting customer support?
Flashcards
Modem Return
Modem Return
Returning the internet modem to Nomad Internet after canceling service.
Prepaid Return Label
Prepaid Return Label
A label provided by Nomad Internet for free shipping to return the modem.
Cancellation Request
Cancellation Request
The initial step to cancel Nomad Internet service.
Modem Return Form
Modem Return Form
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Modem Packing
Modem Packing
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Original Box
Original Box
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Modem Condition
Modem Condition
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Contact Nomad
Contact Nomad
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Return Time Limit
Return Time Limit
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Modem Condition
Modem Condition
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Prepaid Return Label
Prepaid Return Label
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Return Processing Time
Return Processing Time
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Subscription Billing
Subscription Billing
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Return Confirmation
Return Confirmation
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Modem Damage Charges
Modem Damage Charges
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Contact Nomad Internet Support
Contact Nomad Internet Support
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Study Notes
Returning Nomad Internet Modem
- To cancel Nomad Internet service, contact support first.
- Get a prepaid return label from support via email ([email protected]), text (281-800-1000), or live chat (nomadinternet.com).
- Complete e-sign modem rental cancellation form after initiating cancel request. This confirms your agreement to return the modem.
- Expect an email with the prepaid return label after signing.
Packing the Modem
- Use the original box if possible.
- Pack the modem securely and include all accessories: power cords, ethernet cable, antennas, SIM card, and any other included parts.
- Use bubble wrap or similar materials to protect the modem inside the box.
Modem Condition
- Return the modem in good condition; no damage or missing parts.
- Any damage or missing parts may result in repair/replacement costs up to the retail value.
- Normal wear and tear is acceptable.
Return Timeline
- Return the modem within 14 days of receiving the prepaid label.
- Failure to return within 14 days will result in resuming subscription billing.
- Track return with the prepaid label.
Processing the Return
- Allow 5-7 business days for processing after receiving the returned modem.
- Expect a confirmation email once the return is processed.
Key Reminders
- Contact support prior to shipping the device for a prepaid label.
- Proper packaging protects the modem during transport.
- Timely return within 14 days avoids resuming service billing.
- Returning it in good condition avoids charges for damage.
- Allow 5–7 business days for processing the return.
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