Overview of Management & Supervision

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Questions and Answers

What are the two major areas covered in the Manager's and Supervisor's job?

Administrative and Technical

What makes an effective manager? (Select all that apply)

High level of tolerance (correct)

Technical expertise on Hotel and Restaurant Operations (correct)

Time management skills

Leadership and Monitoring Skills (correct)

Human Resource Management covers strategies designed to ensure that people in the organization perform at maximum _____ and productivity.

efficiency

Managers have a smaller span of control compared to supervisors.

False Signup and view all the answers

What is the responsibility of a manager regarding tasks assigned to staff?

To distribute tasks to staff and ensure they perform their jobs in accordance with established policies. Signup and view all the answers

Which of the following is NOT a personal quality of an effective manager?

Procrastination Signup and view all the answers

What are the phases of management?

Planning, Organizing, and Controlling Signup and view all the answers

Materials Management is concerned with management efforts to ensure that material resources like machines and _____ are used sparingly and safely.

equipment Signup and view all the answers

What must students explain by the end of the unit?

The different management and supervision concepts in hospitality operations. Signup and view all the answers

What metaphor is used to describe a business that operates without a plan?

Like a ship that sails in the ocean without a compass. Signup and view all the answers

Which of the following are considered potential threats in external analysis? (Select all that apply)

Competitors Signup and view all the answers

What is one of the strengths of an organization mentioned in the internal analysis?

Competitive prices Signup and view all the answers

What should corporate planning establish?

The direction of the company, including vision, corporate goals, core values, and strategies. Signup and view all the answers

Google's mission is to organize the world's information and make it _____ accessible and useful.

universally Signup and view all the answers

What are the corporate goals intended to address?

The core values of the company. Signup and view all the answers

Which of the following is NOT an advantage of a sales forecast?

An increase in expenses Signup and view all the answers

Study Notes

Overview of Management & Supervision

Effective management is the art of using resources efficiently to achieve goals and targets.
Managers are responsible for making major decisions and have a wider span of control.
Supervisors oversee the delivery of services ensuring policies, standards and procedures are implemented effectively.
Resource management focuses on two key areas: human resource management and materials management.
Human resource management ensures people in the organization are efficient and productive.
Materials management focuses on using resources like machines and equipment sparingly, safely, and within budget.
The ideal Manager possesses technical expertise in hotel and restaurant operations, human relations skills, planning and organizing skills, leadership, monitoring, controlling and training skills.

Personal Qualities of an Effective Manager

Effective Managers demonstrate self-confidence, determination, a sense of purpose, foresight, sensitivity, tolerance, team spirit, proactivity, objectivity, and moral integrity.

The Manager’s Span of Control

The Manager’s span of control refers to the scope of responsibilities and decision-making.
Factors to consider when assigning a Manager or Supervisor's span of control:
- Geographical dispersion of employees
- Time available for supervision
- Familiarity and relatedness of jobs
- Proficiency and maturity of those supervised.
Delegating too many responsibilities leads to a manager being overloaded and inefficient.

Elements of a Manager’s Job

The Manager's and Supervisor's job is divided into two major areas: administrative and technical.
Administrative tasks include:
- Planning and decision making
- Preparing and presenting reports
- Designing systems and policies
- Directing, leading, and coordinating work
- Regulating and controlling the flow of work
- Assisting with recruitment and staff training
Technical tasks include:
- Preventive maintenance
- Directly participating in operations, service, and production
- Attending to customers, deliveries, and operational concerns
- Ensuring proper work flow.

Phases of Management

Planning and setting directions is the first phase. This includes setting goals, strategies, designing products and services.
Organizing encompasses defining and distributing tasks, structuring responsibilities, and building teams.
Leading involves inspiring, motivating, empowering, and guiding employees, ensuring collaboration and effective teamwork.
The control phase monitors the flow of work, ensures compliance within set standards, records variances, and provides feedback.

Strategic Planning for Tourism and Hospitality Businesses

Strategic planning is crucial for businesses operating in the tourism and hospitality industry.
It involves setting a clear direction for the company, outlining its vision, core values, goals, strategies, and action plans.
It also requires monitoring progress, identifying performance gaps, and adjusting plans accordingly.

Environmental Scanning

External Analysis involves examining the market, competitors, location, and other external factors that can impact the business.
Market Analysis explores potential customer demographics, spending habits, and preferences to identify potential threats and opportunities.
Internal Analysis examines the company's strengths and weaknesses, including facilities, location, quality of service, and management team.

Corporate Planning

Steps in Corporate Planning:
- State the Corporate Vision: A clear statement of the company's aspirations and desired image.
- State the Company's Core Values: Fundamental principles that guide the company's decision-making and operations.
- Establish Corporate Goals and Objectives in Quantifiable Terms: Specific, measurable, achievable, relevant, and time-bound goals aligned with the core values and vision.

Examples of Corporate Vision, Core Values, and Goals

Vision: Example - To be a leading canteen concessionaire recognized for quality foods, healthy options, affordable prices, and efficient service.
Core Values: Example - Customer satisfaction, quality of foods and services, profitability, and sustainability.
Goals: Example - Maintain a profitable business with sales exceeding a specific target amount per month, regulate costs within budget, and consistently comply with cost control policies.

Setting Performance Targets

Sales Forecast: Essential for determining realistic sales goals, assessing progress, and motivating the team.
Advantages of a Sales Forecast:
- Provides valuable information for decision-making.
- Serves as a benchmark for measuring the business's success.
- Provides a motivational tool for the team.

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Description

This quiz explores the principles of effective management and supervision, focusing on resource management, decision-making, and personal qualities of successful managers. Delve into the roles of managers and supervisors in achieving organizational goals and efficiency. Test your knowledge on the key skills required for effective management in the hospitality industry.