Overlimits 2025 Crew Duties Manual
48 Questions
0 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to Lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What primary responsibility does an event lead guide hold during an event?

  • Managing food and refreshments for the event.
  • Being responsible for the overall safety of all participants. (correct)
  • Collecting feedback from participants.
  • Ensuring all participants have fun.

What is one of the main benefits of a diverse and inclusive workplace mentioned?

  • Reduced operational costs.
  • Increased creativity and innovation. (correct)
  • Simplified management structure.
  • Higher employee turnover.

Which item is NOT typically included in the checklist prior to supporting an event?

  • Safety essentials and refreshments.
  • Extra food supplies for personal use. (correct)
  • Laminated names list.
  • Mobile phone fully charged.

What should a support guide/marshal be aware of regarding the next checkpoint?

<p>How far it is to go to the very end and the time required to reach the checkpoint. (D)</p> Signup and view all the answers

How many bags of litter are collected annually from the Yorkshire Dales 3 peaks route?

<p>Over 30 bags. (D)</p> Signup and view all the answers

Which of the following is a component of contributing to the local economy mentioned?

<p>National parks. (B)</p> Signup and view all the answers

What is required for communication among event staff during an event?

<p>Walkie Talkie that is protected, charged, and tested. (A)</p> Signup and view all the answers

What should guides/marshals do if they are unsure about any aspect of marshalling?

<p>Consult their event director. (B)</p> Signup and view all the answers

What is the first step in Overlimits' complaints procedure?

<p>Initial contact to report the issue (B)</p> Signup and view all the answers

How quickly will Overlimits acknowledge a complaint?

<p>Within 3 working days (B)</p> Signup and view all the answers

What happens if a complaint is not resolved to the individual's satisfaction?

<p>They can escalate it to a senior manager. (B)</p> Signup and view all the answers

Which of the following is NOT a required detail when filing a complaint?

<p>Previous complaints history (D)</p> Signup and view all the answers

What should individuals expect after the investigation of their complaint?

<p>A formal response detailing findings and actions taken (B)</p> Signup and view all the answers

What is the timeline for completing the investigation of a complaint?

<p>14 working days (A)</p> Signup and view all the answers

If a complaint remains unresolved after escalation, which entity can be contacted?

<p>The Legal Ombudsman (D)</p> Signup and view all the answers

How does Overlimits use feedback from complaints?

<p>To improve their services (B)</p> Signup and view all the answers

What is the primary focus of the volunteer program described?

<p>Fostering personal growth and development (A)</p> Signup and view all the answers

Which of the following is NOT mentioned as a volunteer opportunity?

<p>Travel guide in foreign countries (C)</p> Signup and view all the answers

What does an IP68 rating indicate about a device?

<p>It is fully dust-protected and can be submerged in water beyond 1 meter for up to 30 minutes. (C)</p> Signup and view all the answers

What is the first step in the emergency response protocol?

<p>Initial assessment (D)</p> Signup and view all the answers

Which item is considered a part of risk assessment?

<p>Identifying hazards (D)</p> Signup and view all the answers

Which of the following is NOT a recommended tip for using IP68-rated devices?

<p>Prolong contact with water and dust to test durability. (A)</p> Signup and view all the answers

What should volunteers do to ensure the safety of themselves and others?

<p>Implement mitigation measures (A)</p> Signup and view all the answers

What is the first step in sharing your location using Google Maps?

<p>Open Google Maps on your smartphone. (A)</p> Signup and view all the answers

What should you do after you are done sharing your location?

<p>Turn off location sharing. (D)</p> Signup and view all the answers

Which of the following is part of the mitigation measures during a walking event?

<p>Planning routes in advance (C)</p> Signup and view all the answers

Why is communication important in emergency response?

<p>To coordinate actions and ensure effective management (A)</p> Signup and view all the answers

Under the GDPR policy, what rights do individuals NOT have?

<p>The right to share their data without consent. (A)</p> Signup and view all the answers

What role do experienced assistants play in the volunteer program?

<p>They offer valuable support based on their own experience. (A)</p> Signup and view all the answers

Which principle of data protection ensures data is used for specified purposes?

<p>Fair and Lawful Processing (B)</p> Signup and view all the answers

What is a consequence of enabling location sharing on your smartphone?

<p>Reduced privacy. (A)</p> Signup and view all the answers

What is the primary purpose of the General Data Protection Regulation (GDPR)?

<p>To ensure the protection of personal data. (C)</p> Signup and view all the answers

What is a primary goal of the organisation?

<p>To help people overcome their physical or psychological limits (C)</p> Signup and view all the answers

Which of the following best describes the characteristics of crew members?

<p>They are capable, competent, and caring (A)</p> Signup and view all the answers

What type of training may crew members receive?

<p>Professional qualifications such as the Mountain Leader award (D)</p> Signup and view all the answers

Which of the following is NOT an expectation of crew members?

<p>To possess advanced technical skills for event management (B)</p> Signup and view all the answers

What role do volunteers play in the organisation?

<p>They ensure the highest standards of event safety and enjoyment (B)</p> Signup and view all the answers

What does the organisation value in its actions?

<p>Leadership, transparency, integrity, ownership, and commitment (C)</p> Signup and view all the answers

How do many team members begin their journey with the organisation?

<p>As clients on the organisation's walks (B)</p> Signup and view all the answers

What aspect of the crew is frequently praised by participants?

<p>Their professionalism, friendliness, and focus (B)</p> Signup and view all the answers

What critical role do mobile phones play for mountain leaders?

<p>They enhance safety, navigation, and communication. (A)</p> Signup and view all the answers

Which aspect of mobile phone use poses a challenge for mountain leaders?

<p>Signal availability in remote areas. (B)</p> Signup and view all the answers

How does the IP67 rating benefit mobile phones used in mountainous conditions?

<p>Ensures the device is dust-tight and can withstand immersion up to 1 meter. (D)</p> Signup and view all the answers

What is one of the best practices for using mobile phones as a mountain leader?

<p>Carry power banks and check IP ratings. (B)</p> Signup and view all the answers

In what way can mobile phones assist in emergency situations for mountain leaders?

<p>By providing real-time forecasts and emergency alerts. (D)</p> Signup and view all the answers

Why is it important for mountain leaders to maintain traditional skills despite using mobile phones?

<p>Signal may not be available in all areas. (A)</p> Signup and view all the answers

Which feature of mobile phones is most beneficial for documenting hikes?

<p>Documentation of photos, videos, and notes. (C)</p> Signup and view all the answers

What is a recommended approach when using mobile phones in outdoor settings?

<p>Supplement traditional skills with them. (A)</p> Signup and view all the answers

Flashcards

Who does Overlimits work with?

Overlimits partners with a wide array of charitable organizations, including food banks, hospices, and mental health support providers.

What makes Overlimits team special?

Overlimits prioritizes a diverse and capable crew, many of whom have previously participated in the events as clients.

What is the role of volunteers at Overlimits?

Overlimits volunteers are passionate about the outdoors and play a crucial role in ensuring safe and enjoyable events.

What is the mission of Overlimits?

Overlimits has a mission to help people push their limits safely and exceed their physical or psychological boundaries.

Signup and view all the flashcards

What is the vision of Overlimits?

Overlimits aims to be the leading event management team, trusted by charities, businesses, and the public.

Signup and view all the flashcards

What are the core values of Overlimits?

Overlimits Values are leadership, transparency, integrity, ownership and commitment.

Signup and view all the flashcards

What are the expectations of an Overlimits crew member?

Crew members at Overlimits are expected to be flexible, enthusiastic about the mission, and willing to work both independently and as part of a team.

Signup and view all the flashcards

What are some of the responsibilities of an Overlimits crew member?

Crew members at Overlimits may be involved in a range of tasks, from setting up infrastructure and welcoming walkers to providing support and encouragement during the event.

Signup and view all the flashcards

Hazard Identification

Identifying potential dangers that could harm people or property during an event.

Signup and view all the flashcards

Risk Evaluation

Assessing the likelihood and potential impact of identified hazards.

Signup and view all the flashcards

Mitigation Measures

Strategies to reduce or eliminate risks, such as using proper equipment or planning alternative routes.

Signup and view all the flashcards

Emergency Response Protocols

Clear, predefined steps to take in various emergency situations.

Signup and view all the flashcards

Initial Assessment

Quickly assessing a situation to understand the nature and severity of the emergency.

Signup and view all the flashcards

Alerting Authorities

Contacting relevant emergency services, such as police, ambulance, or fire department.

Signup and view all the flashcards

Providing First Aid

Administering care to injured people until professional help arrives.

Signup and view all the flashcards

Evacuation

Safely moving participants to a secure location if necessary.

Signup and view all the flashcards

Mobile phones in mountain leadership

Mobile phones can boost safety, navigation, and communication for mountain leaders, but should be used alongside classic skills. They're not a substitute for traditional practices.

Signup and view all the flashcards

Real-time Tracking

Mobile phones can provide precise location tracking, allowing for faster communication and rescue efforts in emergencies.

Signup and view all the flashcards

Route Planning

Using apps like OS Maps and Memory Map, mountain leaders can plan routes, access detailed maps, and receive valuable information before the hike.

Signup and view all the flashcards

Weather Updates

Mountain leaders can utilize phones for weather updates, offering real-time information to make informed decisions about routes and safety.

Signup and view all the flashcards

Recording Hikes

Phones can be used to record hikes, capturing memories, documenting progress, and potentially sharing stories with others.

Signup and view all the flashcards

Emergency Communication

Mountain leaders can utilize phones for emergencies, reaching out for help quickly and even using satellite communication for remote areas.

Signup and view all the flashcards

IP Ratings for Phones

IP ratings indicate a device's resistance to dust and water, ensuring reliable performance even in challenging mountain conditions.

Signup and view all the flashcards

Mobile Phone Preparation

Ensure phones are fully charged, carry power banks, and check IP ratings for durability before any mountain expedition.

Signup and view all the flashcards

Who is responsible for safety at Overlimits events?

An event lead guide is responsible for the overall safety of everyone at the event.

Signup and view all the flashcards

What knowledge should an Overlimits support guide/marshal possess?

Support guides/marshals should know the location of the next checkpoint, its distance, estimated travel time, emergency procedures, how to use their gear, basic company information, and details about the route and area.

Signup and view all the flashcards

How do Overlimits events impact the local economy?

Overlimits events contribute to local economies by supporting retailers, petrol stations, hotels, bed and breakfasts, campsites, outdoor retailers, pubs, food suppliers, car parks, and national parks.

Signup and view all the flashcards

What are the essential items for an Overlimits crew member prior to an event?

A fully charged mobile phone, a power bank, a fluorescent bib/event identifier, spare zinc oxide sports tape, a walkie-talkie with spare battery, Life 360 app with event lead for safety tracking, a marshal briefing document, a risk assessment document, safety essentials like equipment, food, refreshments, water, spare ponchos, safe and identifiable checkpoints, tent/shelter equipment, waterproof/laminated maps, laminated names list, pen/hole punch, and spare pen/notepaper are essential before supporting an Overlimits event.

Signup and view all the flashcards

What navigation tools are recommended for Overlimits marshals?

Using OS Maps or Memory Map app for navigation.

Signup and view all the flashcards

How can participants contribute to sustainable practices at Overlimits events?

Overlimits encourages participants to take responsibility for their actions and to adhere to safety regulations, including proper waste disposal.

Signup and view all the flashcards

How should Overlimits marshals prepare for an event?

Marshals should review the marshal briefing document, conduct on-ground risk assessments on the day of the event, and ask event directors for clarification if unsure.

Signup and view all the flashcards

How does Overlimits encourage responsible waste management?

Participants are expected to collect litter and dispose of it responsibly.

Signup and view all the flashcards

What is Overlimits' complaint handling process?

Overlimits has a clear and documented process for handling complaints, ensuring transparency and accountability.

Signup and view all the flashcards

What is Overlimits' commitment to customer concerns?

Overlimits pledges to address your concerns promptly and fairly, demonstrating a commitment to customer satisfaction.

Signup and view all the flashcards

How does the complaint process begin?

The initial step involves contacting the designated complaints officer via email, phone, or letter, providing details of the complaint.

Signup and view all the flashcards

How does Overlimits acknowledge complaints?

Within three working days, Overlimits acknowledges receipt of your complaint through a confirmation email or letter with a reference number for tracking.

Signup and view all the flashcards

What happens during the complaint investigation?

The complaints officer investigates the complaint thoroughly, gathering relevant information within a 14-working day timeframe.

Signup and view all the flashcards

What communication happens after the investigation?

Overlimits informs the complainant about the outcome of the investigation and any actions taken to resolve the issue.

Signup and view all the flashcards

What if the complaint remains unresolved?

If the complaint remains unresolved after the initial investigation, the complainant can request an escalation to a senior manager for a final decision within an additional 7 working days.

Signup and view all the flashcards

What external resources are available if the complaint is still not resolved?

Overlimits encourages complainants to contact the Legal Ombudsman or a relevant regulatory body if the issue remains unresolved.

Signup and view all the flashcards

What does an IP68 rating mean?

IP68 rating indicates complete dust protection and water resistance for submersion up to 1 meter for 30 minutes.

Signup and view all the flashcards

How to care for a phone with an IP68 rating?

Regularly check seals and covers, especially after water exposure. Avoid prolonged exposure to water and dust. Consider a protective case for extra protection.

Signup and view all the flashcards

What is location sharing on Google Maps?

Google Maps allows you to share your location with others for a specified time period, enabling real-time tracking.

Signup and view all the flashcards

How to activate location sharing?

Make sure you're signed in to your Google account, then tap your profile picture, select 'Location Sharing,' and choose your preferred settings.

Signup and view all the flashcards

What are the considerations for location sharing?

Sharing location can drain battery, so turn it off when not needed. Be mindful of privacy and only share with trusted contacts.

Signup and view all the flashcards

What is GDPR?

GDPR stands for General Data Protection Regulation, a law that protects personal data. It ensures data is used fairly, lawfully, transparently, and securely.

Signup and view all the flashcards

What are the rights provided by GDPR?

GDPR grants individuals the right to access, correct, delete, restrict, and transfer their data. They can also object to certain data uses.

Signup and view all the flashcards

What is the concept of data minimisation in GDPR?

Organizations must collect and retain only the necessary data for specific purposes and for the shortest duration possible.

Signup and view all the flashcards

Study Notes

Overlimits 2025 Crew Duties

  • The manual aims to prepare crew members for event safety and enjoyment.
  • Crew members receive essential skills for various scenarios, like first aid, communication, and equipment handling.
  • Overlimits' values and standards are promoted for consistency in event management and participant interaction.
  • Safety protocols and emergency response procedures are emphasized for the protection of crew and participants.
  • Ongoing training and development opportunities are offered for volunteer crew members to grow professionally.
  • A supportive, positive, inclusive environment is fostered for crew contribution.
  • The organization has raised more than £2,000,000 for charities.

Crew Member Duties & Responsibilities

  • Set up and take down event stands and infrastructure.
  • Welcome walkers, arrange parking, and serve drinks (hot and cold).
  • Provide assistance, updates, refreshments, and encouragement to walkers.
  • Issue finisher medals and acknowledge achievements.
  • Be flexible and willing to help as needed, showing enthusiasm for Overlimits' mission.
  • Be ready to volunteer within a team or individually.

Opportunities

  • Driver support for minibuses or vans.
  • Event support crew member role. -Associate guide experience toward Mountain Leader award.
  • Website development and community building.
  • Assistance with shelter, weather conditions, communications, and walker locations.
  • Encouraging walkers, providing first aid, etc.

Safety and Emergency Procedures

  • Risk assessment processes include identifying hazards and evaluating associated risks.
  • Mitigation measures are implemented to address identified hazards and potential impacts.
  • Emergency response protocols are defined and practiced to deal with various situations.
  • Initial assessments, alerting authorities, providing first aid or evacuations, and maintaining clear communications are crucial step in such events.
  • Evacuation plans, clear escape routes, and communication plans are essential and practiced.

Communication Protocols

  • Radio/mobile phone use protocols and procedures are taught as part of training.
  • Reporting procedures for incidents or near misses are outlined and communicated.
  • Team communication best practices are reinforced.
  • Specific equipment handling procedures for personal gear, event equipment, and safety equipment are given.
  • Check point management at events.
  • Interaction with participants, navigating event routes, procedures for dealing with complaints professionally.
  • Creating positive experiences for participants.

Environmental Considerations

  • Overlimits encourages the use of Leave No Trace Principles, respecting wildlife, and dealing with stress.
  • Diversity and Inclusion- respect different cultures and backgrounds.

Other Key Information

  • Over 30 bags of litter are collected yearly from the Yorkshire Dales 3 peaks route.
  • Overlimits partners with various organizations like foodbanks, hospices, and charities.
  • The organization is managed by a team based in the UK, and established since 2012.

Studying That Suits You

Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

Quiz Team

Related Documents

Overlimits Crew Training Manual 2025 PDF

Description

This quiz covers the essential duties and responsibilities for crew members involved in the Overlimits 2025 events. Participants will learn key skills such as first aid, communication, safety protocols, and event management practices to ensure a safe and enjoyable experience for all. Gain insights into the organization's values and the importance of fostering an inclusive environment.

More Like This

Event Management and Public Safety
5 questions

Event Management and Public Safety

HeartwarmingRhodochrosite avatar
HeartwarmingRhodochrosite
Event Management Quiz
9 questions

Event Management Quiz

BetterThanExpectedAntigorite avatar
BetterThanExpectedAntigorite
Event Management True or False Quiz - prepration
20 questions

Event Management True or False Quiz - prepration

OticNirvana avatar
OticNirvana
Event Management
12 questions

Event Management

ExemplaryRealism avatar
ExemplaryRealism
Use Quizgecko on...
Browser
Open
Browser
Browser