Overlimits 2025 Crew Duties Manual
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Questions and Answers

What primary responsibility does an event lead guide hold during an event?

  • Managing food and refreshments for the event.
  • Being responsible for the overall safety of all participants. (correct)
  • Collecting feedback from participants.
  • Ensuring all participants have fun.
  • What is one of the main benefits of a diverse and inclusive workplace mentioned?

  • Reduced operational costs.
  • Increased creativity and innovation. (correct)
  • Simplified management structure.
  • Higher employee turnover.
  • Which item is NOT typically included in the checklist prior to supporting an event?

  • Safety essentials and refreshments.
  • Extra food supplies for personal use. (correct)
  • Laminated names list.
  • Mobile phone fully charged.
  • What should a support guide/marshal be aware of regarding the next checkpoint?

    <p>How far it is to go to the very end and the time required to reach the checkpoint.</p> Signup and view all the answers

    How many bags of litter are collected annually from the Yorkshire Dales 3 peaks route?

    <p>Over 30 bags.</p> Signup and view all the answers

    Which of the following is a component of contributing to the local economy mentioned?

    <p>National parks.</p> Signup and view all the answers

    What is required for communication among event staff during an event?

    <p>Walkie Talkie that is protected, charged, and tested.</p> Signup and view all the answers

    What should guides/marshals do if they are unsure about any aspect of marshalling?

    <p>Consult their event director.</p> Signup and view all the answers

    What is the first step in Overlimits' complaints procedure?

    <p>Initial contact to report the issue</p> Signup and view all the answers

    How quickly will Overlimits acknowledge a complaint?

    <p>Within 3 working days</p> Signup and view all the answers

    What happens if a complaint is not resolved to the individual's satisfaction?

    <p>They can escalate it to a senior manager.</p> Signup and view all the answers

    Which of the following is NOT a required detail when filing a complaint?

    <p>Previous complaints history</p> Signup and view all the answers

    What should individuals expect after the investigation of their complaint?

    <p>A formal response detailing findings and actions taken</p> Signup and view all the answers

    What is the timeline for completing the investigation of a complaint?

    <p>14 working days</p> Signup and view all the answers

    If a complaint remains unresolved after escalation, which entity can be contacted?

    <p>The Legal Ombudsman</p> Signup and view all the answers

    How does Overlimits use feedback from complaints?

    <p>To improve their services</p> Signup and view all the answers

    What is the primary focus of the volunteer program described?

    <p>Fostering personal growth and development</p> Signup and view all the answers

    Which of the following is NOT mentioned as a volunteer opportunity?

    <p>Travel guide in foreign countries</p> Signup and view all the answers

    What does an IP68 rating indicate about a device?

    <p>It is fully dust-protected and can be submerged in water beyond 1 meter for up to 30 minutes.</p> Signup and view all the answers

    What is the first step in the emergency response protocol?

    <p>Initial assessment</p> Signup and view all the answers

    Which item is considered a part of risk assessment?

    <p>Identifying hazards</p> Signup and view all the answers

    Which of the following is NOT a recommended tip for using IP68-rated devices?

    <p>Prolong contact with water and dust to test durability.</p> Signup and view all the answers

    What should volunteers do to ensure the safety of themselves and others?

    <p>Implement mitigation measures</p> Signup and view all the answers

    What is the first step in sharing your location using Google Maps?

    <p>Open Google Maps on your smartphone.</p> Signup and view all the answers

    What should you do after you are done sharing your location?

    <p>Turn off location sharing.</p> Signup and view all the answers

    Which of the following is part of the mitigation measures during a walking event?

    <p>Planning routes in advance</p> Signup and view all the answers

    Why is communication important in emergency response?

    <p>To coordinate actions and ensure effective management</p> Signup and view all the answers

    Under the GDPR policy, what rights do individuals NOT have?

    <p>The right to share their data without consent.</p> Signup and view all the answers

    What role do experienced assistants play in the volunteer program?

    <p>They offer valuable support based on their own experience.</p> Signup and view all the answers

    Which principle of data protection ensures data is used for specified purposes?

    <p>Fair and Lawful Processing</p> Signup and view all the answers

    What is a consequence of enabling location sharing on your smartphone?

    <p>Reduced privacy.</p> Signup and view all the answers

    What is the primary purpose of the General Data Protection Regulation (GDPR)?

    <p>To ensure the protection of personal data.</p> Signup and view all the answers

    What is a primary goal of the organisation?

    <p>To help people overcome their physical or psychological limits</p> Signup and view all the answers

    Which of the following best describes the characteristics of crew members?

    <p>They are capable, competent, and caring</p> Signup and view all the answers

    What type of training may crew members receive?

    <p>Professional qualifications such as the Mountain Leader award</p> Signup and view all the answers

    Which of the following is NOT an expectation of crew members?

    <p>To possess advanced technical skills for event management</p> Signup and view all the answers

    What role do volunteers play in the organisation?

    <p>They ensure the highest standards of event safety and enjoyment</p> Signup and view all the answers

    What does the organisation value in its actions?

    <p>Leadership, transparency, integrity, ownership, and commitment</p> Signup and view all the answers

    How do many team members begin their journey with the organisation?

    <p>As clients on the organisation's walks</p> Signup and view all the answers

    What aspect of the crew is frequently praised by participants?

    <p>Their professionalism, friendliness, and focus</p> Signup and view all the answers

    What critical role do mobile phones play for mountain leaders?

    <p>They enhance safety, navigation, and communication.</p> Signup and view all the answers

    Which aspect of mobile phone use poses a challenge for mountain leaders?

    <p>Signal availability in remote areas.</p> Signup and view all the answers

    How does the IP67 rating benefit mobile phones used in mountainous conditions?

    <p>Ensures the device is dust-tight and can withstand immersion up to 1 meter.</p> Signup and view all the answers

    What is one of the best practices for using mobile phones as a mountain leader?

    <p>Carry power banks and check IP ratings.</p> Signup and view all the answers

    In what way can mobile phones assist in emergency situations for mountain leaders?

    <p>By providing real-time forecasts and emergency alerts.</p> Signup and view all the answers

    Why is it important for mountain leaders to maintain traditional skills despite using mobile phones?

    <p>Signal may not be available in all areas.</p> Signup and view all the answers

    Which feature of mobile phones is most beneficial for documenting hikes?

    <p>Documentation of photos, videos, and notes.</p> Signup and view all the answers

    What is a recommended approach when using mobile phones in outdoor settings?

    <p>Supplement traditional skills with them.</p> Signup and view all the answers

    Study Notes

    Overlimits 2025 Crew Duties

    • The manual aims to prepare crew members for event safety and enjoyment.
    • Crew members receive essential skills for various scenarios, like first aid, communication, and equipment handling.
    • Overlimits' values and standards are promoted for consistency in event management and participant interaction.
    • Safety protocols and emergency response procedures are emphasized for the protection of crew and participants.
    • Ongoing training and development opportunities are offered for volunteer crew members to grow professionally.
    • A supportive, positive, inclusive environment is fostered for crew contribution.
    • The organization has raised more than £2,000,000 for charities.

    Crew Member Duties & Responsibilities

    • Set up and take down event stands and infrastructure.
    • Welcome walkers, arrange parking, and serve drinks (hot and cold).
    • Provide assistance, updates, refreshments, and encouragement to walkers.
    • Issue finisher medals and acknowledge achievements.
    • Be flexible and willing to help as needed, showing enthusiasm for Overlimits' mission.
    • Be ready to volunteer within a team or individually.

    Opportunities

    • Driver support for minibuses or vans.
    • Event support crew member role. -Associate guide experience toward Mountain Leader award.
    • Website development and community building.
    • Assistance with shelter, weather conditions, communications, and walker locations.
    • Encouraging walkers, providing first aid, etc.

    Safety and Emergency Procedures

    • Risk assessment processes include identifying hazards and evaluating associated risks.
    • Mitigation measures are implemented to address identified hazards and potential impacts.
    • Emergency response protocols are defined and practiced to deal with various situations.
    • Initial assessments, alerting authorities, providing first aid or evacuations, and maintaining clear communications are crucial step in such events.
    • Evacuation plans, clear escape routes, and communication plans are essential and practiced.

    Communication Protocols

    • Radio/mobile phone use protocols and procedures are taught as part of training.
    • Reporting procedures for incidents or near misses are outlined and communicated.
    • Team communication best practices are reinforced.
    • Specific equipment handling procedures for personal gear, event equipment, and safety equipment are given.
    • Check point management at events.
    • Interaction with participants, navigating event routes, procedures for dealing with complaints professionally.
    • Creating positive experiences for participants.

    Environmental Considerations

    • Overlimits encourages the use of Leave No Trace Principles, respecting wildlife, and dealing with stress.
    • Diversity and Inclusion- respect different cultures and backgrounds.

    Other Key Information

    • Over 30 bags of litter are collected yearly from the Yorkshire Dales 3 peaks route.
    • Overlimits partners with various organizations like foodbanks, hospices, and charities.
    • The organization is managed by a team based in the UK, and established since 2012.

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    Description

    This quiz covers the essential duties and responsibilities for crew members involved in the Overlimits 2025 events. Participants will learn key skills such as first aid, communication, safety protocols, and event management practices to ensure a safe and enjoyable experience for all. Gain insights into the organization's values and the importance of fostering an inclusive environment.

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