Podcast
Questions and Answers
When disposing of the call as confirmed by the operator, the agent needs to?
When disposing of the call as confirmed by the operator, the agent needs to?
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If the operator said that the prospect is working from home and is unsure about the prospect’s
availability in the office, and asked the agent to drop an email, what will be the disposition?
If the operator said that the prospect is working from home and is unsure about the prospect’s availability in the office, and asked the agent to drop an email, what will be the disposition?
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The operator has transferred the call to the prospect’s voicemail, and the agent only heard the
prospect’s last name. What process should the agent follow?
The operator has transferred the call to the prospect’s voicemail, and the agent only heard the prospect’s last name. What process should the agent follow?
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The agent has dialed the prospect number from official website and the call was ringing no response. Which process should the agent follow?
The agent has dialed the prospect number from official website and the call was ringing no response. Which process should the agent follow?
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What should the agent do if the operator has transferred the call to the RPC, but it is unclear from the VM information?
What should the agent do if the operator has transferred the call to the RPC, but it is unclear from the VM information?
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What should the agent do if the prospect asks for a callback?
What should the agent do if the prospect asks for a callback?
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If the operator informed that the prospect is only reachable by email. What process should the agent follow?
If the operator informed that the prospect is only reachable by email. What process should the agent follow?
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The agent has called the company number and the line is busy. What process should the agent follow?
The agent has called the company number and the line is busy. What process should the agent follow?
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The prospect has agreed to receive the whitepaper and has confirmed all the necessary parameters but, while dropping the call he informed us that he is working on a remote location. What will be the disposition?
The prospect has agreed to receive the whitepaper and has confirmed all the necessary parameters but, while dropping the call he informed us that he is working on a remote location. What will be the disposition?
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The agent has dialed the prospect number from the third-party website and the VM contains
the same number which the agent dialed. Which disposition should the agent tag?
The agent has dialed the prospect number from the third-party website and the VM contains the same number which the agent dialed. Which disposition should the agent tag?
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If the specs say to target Manager+, which region can be considered for TL/Supervisor?
If the specs say to target Manager+, which region can be considered for TL/Supervisor?
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Which disclaimer would be used to quote if the targeted location is Switzerland?
Which disclaimer would be used to quote if the targeted location is Switzerland?
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If the prospect requests to be off the mailing list, however, agrees to receive the email once.
What would be the disposition?
If the prospect requests to be off the mailing list, however, agrees to receive the email once. What would be the disposition?
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Which level would be considered if the specs say to target only “Head”?
Which level would be considered if the specs say to target only “Head”?
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If the prospect is present in two different companies consider ABC and XYZ,
what process do the agents need to follow?
If the prospect is present in two different companies consider ABC and XYZ, what process do the agents need to follow?
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If the targeted prospect is Assistant Manager and the specs say to target Manager+. Can we consider the mentioned job level?
If the targeted prospect is Assistant Manager and the specs say to target Manager+. Can we consider the mentioned job level?
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If the operator receives the call by stating his/her name & the call gets disconnected. What will be the process the agent will follow?
If the operator receives the call by stating his/her name & the call gets disconnected. What will be the process the agent will follow?
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If the specs say to target IT manager, what is the job title the agent should consider?
If the specs say to target IT manager, what is the job title the agent should consider?
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The agent called the company’s number and reached DBS, after calling the name of the prospect, the IVR stated “No Name Found.” What will be the process the agent will follow?
The agent called the company’s number and reached DBS, after calling the name of the prospect, the IVR stated “No Name Found.” What will be the process the agent will follow?
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The agent called the company’s number and reached DBN, wherein the IVR confirmed the first name, and the call got disconnected. What will be the process the agent will follow?
The agent called the company’s number and reached DBN, wherein the IVR confirmed the first name, and the call got disconnected. What will be the process the agent will follow?
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