Orientation to Professional Process Study Guide

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Questions and Answers

Which of the following is a primary benefit of healthcare?

  • Increased wait times
  • Cosmetic improvements
  • Insurance security (correct)
  • Reduced access to information

Hard skills are always more important than soft skills in healthcare.

False (B)

What significant challenge do baby boomers present in the healthcare workforce?

Their retirement creates job vacancies that need to be filled by new healthcare professionals.

The acronym HIPAA stands for _____.

<p>Health Insurance Portability and Accountability Act</p> Signup and view all the answers

Match the following terms related to patient care:

<p>EHR = Electronic health records CQI = Continuous quality improvement Whistleblowing = Reporting unethical behavior Cultural competence = Understanding different cultures</p> Signup and view all the answers

Which of the following is a primary purpose of performance evaluation in healthcare?

<p>To see how you have improved (D)</p> Signup and view all the answers

Communication barriers can lead to conflicts in patient care.

<p>True (A)</p> Signup and view all the answers

What does interdependence in an organization imply?

<p>Organizations depend on each other for effective function and resource sharing.</p> Signup and view all the answers

The purpose of a pre-employment assessment is to evaluate how applicants deal with _______.

<p>certain situations</p> Signup and view all the answers

Which of the following describes the role of a primary care doctor?

<p>Provides comprehensive healthcare and refers to specialists (A)</p> Signup and view all the answers

Flashcards

Benefits of Healthcare

Insurance, security, and cross-training are benefits of healthcare, leading to financial and professional safety.

Hard Skills

Technical skills essential for job performance.

Soft Skills

Interpersonal skills important for teamwork, communication, and empathy in healthcare work.

Baby Boomers in Healthcare

Baby boomer job retirements create opportunities for younger professionals to enter healthcare.

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Quality Improvement

Improving patient safety by learning from mistakes and sentinel events.

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EHR (Electronic Health Records)

Electronic medical records improving efficiency by reducing wait times and streamlining processes.

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Interdependence

Healthcare organizations depend on each other, which creates a complex system.

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System Perspective

Understanding complex systems needs a broad viewpoint.

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HIPAA

HIPAA protects patient privacy.

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Work Ethic

Importance of commitment, responsibility, and dedication to work.

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Ethics

Moral principles determining right and wrong actions.

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Personal Ethics

Individual beliefs about right and wrong, often differing from organizational ethics.

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Performance Evaluation

Yearly assessment of improvement.

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Character and Patient Care

Character influences patient trust and comfort.

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Reputation

How others view your professionalism.

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Communication Barriers

Obstacles affecting clear communication, including body language and bias.

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Cultural Competence

Understanding and respecting different cultures.

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Intergenerational Conflicts

Potential for conflict when working with different generations.

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Practicum/Internship

A hands-on learning opportunity with professional experience.

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Career Advancement

Steps and planning to pursue desired career goals.

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Resume and Cover Letter

Essential documents summarizing your experiences and skills to demonstrate your suitability for a role.

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Pre-Employment Assessment

Tests used in the hiring process to evaluate your problem-solving abilities under pressure.

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CQI (Continuous Quality Improvement)

A system to identify areas for improvement in healthcare to ensure patient safety and enhance productivity.

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Whistle Blowing

Reporting ethical concerns to proper channels.

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Compliance

Adherence to rules, regulations, and procedures.

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Critical Thinking

Utilising logical reasoning and valid evidence for problem-solving.

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Affordable Care Act

Legislation aimed at improving healthcare access and affordability.

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Plan-Do-Study-Act Cycle

A framework for quality improvement projects.

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Primary Care Doctor

First point of contact for medical care.

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Norms

Established guidelines and rules.

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Values

Beliefs about what's right and wrong, influencing actions and decisions.

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Morals

Personal beliefs about right and wrong.

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Character

Individual's moral strength and qualities; driving force behind behavior and decision-making.

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Generalizations

Statements based on observed patterns and facts.

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Study Notes

Orientation to Professional Process Study Guide

  • 72 questions in total
  • 45 short-answer questions, worth 3 points each
  • 10 true/false questions, worth 2 points each
  • 1 discussion question, worth 1 point
  • 12 matching questions, worth 2 points
  • 4 "what if" scenarios, worth 5 points
  • Topics covered include:
    • Benefits of healthcare insurance, security, cross-trained skills
    • Soft skills vs. hard (technical) skills in healthcare
    • Roles and responsibilities of Baby Boomers in healthcare
    • Quality improvement in healthcare and its relationship with patient safety
    • Electronic health records (EHRs) and their effect on wait times
    • Importance of interdependence within organizations
    • Systems perspective in healthcare
    • HIPAA and information sharing in healthcare
    • Importance of work ethic in the workplace
    • Ethics and personal ethics
    • Performance evaluations and how to improve professionally
    • Character impact on patient care
    • Role of reputation and positive outcomes
    • Communication barriers and cultural competency
    • Challenges working with diverse generations and conflict resolution
    • Internships and practicum experiences, including journal keeping and contract review
    • Career planning, resumes, and cover letters
    • Pre-employment assessments
    • Continuous Quality Improvement (CQI)
    • Whistle blowing in cases of ethical concerns
    • Following established procedures and regulations
    • Critical thinking skills
    • Affordable Care Act and its implications
    • Primary care referrals, general guidelines based on facts, and definitions like "norm"
    • Moral beliefs (right/wrong), character, and reputation

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