Orientation to Professional Process Study Guide

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Questions and Answers

What is a key consequence of the interdependence within healthcare organizations?

  • Increased competition among healthcare providers
  • Improved collaboration for patient care (correct)
  • Isolation of departments leading to inefficiencies
  • Greater reliance on third-party payers for decisions

Which aspect is NOT typically included in a personal ethics framework within a professional setting?

  • Family values
  • Market competitiveness (correct)
  • Cultural beliefs
  • Organizational guidelines

What is the purpose of Continuous Quality Improvement (CQI) in healthcare?

  • To enforce strict guidelines without flexibility
  • To emphasize patient complaints over satisfaction
  • To promote ongoing enhancements in processes and patient outcomes (correct)
  • To reduce the number of staff in a facility

What is a critical factor to consider when addressing cultural competence in healthcare?

<p>Awareness of differences and the need for knowledge acquisition (B)</p> Signup and view all the answers

What is the significance of performance evaluations in a healthcare setting?

<p>To review staff improvement and development over time (A)</p> Signup and view all the answers

Which of the following best describes the purpose of the Affordable Care Act?

<p>To expand healthcare coverage and increase access to services (D)</p> Signup and view all the answers

How do soft skills differ from hard skills in a healthcare context?

<p>Hard skills are technical abilities required for job performance (B)</p> Signup and view all the answers

What can be a challenging aspect of working with different generations in healthcare?

<p>Conflicts arising from differing values and perspectives (A)</p> Signup and view all the answers

Flashcards

Healthcare benefits

Advantages of healthcare, including insurance, security, and cross-training opportunities.

Soft skills

Interpersonal skills, crucial for teamwork and communication in healthcare.

Hard skills

Technical skills required for particular healthcare jobs.

Baby Boomers in Healthcare

Older generation healthcare workers, whose retirement creates a need for replacements.

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Quality Improvement

Methods to enhance healthcare procedures to improve patient safety and outcomes.

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Sentinel events

Significant events in healthcare that can indicate potential problems and risks.

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EHR (Electronic Health Records)

Digital records of patient health information, used to reduce wait times.

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Interdependence

The reliance of different parts of a healthcare system on each other for success.

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System perspective

Considering how different aspects of a health system work together to shape the overall experience.

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HIPAA

Protects patient health information; prevents unauthorized disclosure or use.

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Work ethic

Importance of dedication, responsibility, and professionalism in one's role.

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Ethics

Guideline for making the right moral choice and doing the right thing.

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Personal ethics

Ethical principles and personal values that shape one's actions.

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Professional ethics

Ethical standards expected in a professional capacity.

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Performance Evaluation

Assessment of an employee's performance to determine areas of development.

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Character

The qualities and moral principles that guide behavior in healthcare.

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Reputation

How others perceive an individual's character and overall actions.

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Communication

The exchange of information, which can create barriers or misunderstandings.

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Cultural competence

The ability to understand and appreciate diverse cultural backgrounds.

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Inter-generational challenges

Potential difficulties in working with different age groups.

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Practicum/Internship

Hands-on experience or training in a field.

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Career advancement

Steps or plans for achieving a desired career progression.

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Resume/Cover Letter

Documents summarizing work experience and qualifications.

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Pre-employment assessment

Evaluation of potential employees to assess their suitability for roles.

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CQI (Continuous Quality Improvement)

Ongoing process of monitoring and improving healthcare services.

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Whistleblowing

Reporting unethical behavior to an authority figure.

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Compliance

Adherence to procedures and regulations.

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Critical thinking

Using reasoning and evidence to make decisions.

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Affordable Care Act

Health care reform laws.

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Plan-Do-Study-Act (PDSA)

Cycle to test, improve, and maintain the quality of healthcare improvements.

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Primary care doctor

Main doctor who manages a patient's overall care.

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Norm

Guidelines or average expected behavior based on data.

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Generalization

Summary statements about a group.

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Morals

Personal beliefs about right and wrong.

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Character

A person's qualities and principles that guide behavior.

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Study Notes

Orientation to Professional Process Study Guide

  • Total Questions: 72
  • Short Answers: 45 (3 points each)
  • True/False: 10 (2 points each)
  • Discussion: 1 (1 point)
  • Matching: 12 (2 points each)
  • "What If" Scenarios: 4 (5 points each)

Topics

  • Benefits of Healthcare: Insurance, security, cross-training (technical skills)

  • Soft Skills vs. Hard Skills: Interpersonal skills vs. technical skills

  • Baby Boomers in Healthcare: Roles, retiring jobs, patient safety, and how that relates

  • Quality Improvement: Essential events, accident injuries, relationship to patient safety

  • Electronic Health Records (EHR): Lesser wait times, interdependence, system perspective

  • HIPAA and Social Media: Information sharing, photography restrictions

  • Work Ethics: Importance of work ethic. Personal ethics vs organizational

  • Ethics: Right or wrong, personal ethics v. professional/ organizational

  • Performance Evaluation: Annual evaluations, self-improvement

  • Character: How character affects patient care and trust

  • Reputation: How others see you

  • Communication: How communication impacts patient care. Body language

  • Cultural Competence: Understanding different cultures and avoiding biases

  • Intergenerational Communication: Potential problems and conflict, cultural differences

  • Internship/Practicum: Journal, note-taking, company approvals, contracts

  • Career Advancement: Steps needed to move up, experiences

  • Résumé and Cover Letter: Importance and how to build materials to prepare for a career

  • Pre-employment Assessments: Evaluate skills and ability

  • Quality Improvement (CQI)/ Continuous Quality Improvement: Ethical report

  • Whistleblowing: Identifying and reporting unethical behavior.

  • Compliance: Following procedures and rules.

  • Critical Thinking: Using evidence and reasoning to reach solutions

  • Affordable Care Act (ACA): Study plan includes ACA compliance

  • Primary Care Doctor Referrals: Terms, generalizations based on data

  • Morals & Values: Beliefs on what is right/wrong , Character, reputation

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