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Questions and Answers
What aspect of an organization's culture is evaluated by examining the use of company-specific language or jargon?
What aspect of an organization's culture is evaluated by examining the use of company-specific language or jargon?
In an organization with a flat structure, what is typically the case?
In an organization with a flat structure, what is typically the case?
What is the primary goal of an organization with tightly controlled costs?
What is the primary goal of an organization with tightly controlled costs?
Who typically holds the real power in an organization?
Who typically holds the real power in an organization?
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What is often the result of an organization's power dynamics?
What is often the result of an organization's power dynamics?
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What is an example of an organization's symbolism and branding?
What is an example of an organization's symbolism and branding?
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What can the analysis of an organization's rituals and routines reveal?
What can the analysis of an organization's rituals and routines reveal?
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What is the ultimate goal of analyzing an organization's cultural web?
What is the ultimate goal of analyzing an organization's cultural web?
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What is the term used by Johnson and Scholes to describe the pattern or model of the work environment?
What is the term used by Johnson and Scholes to describe the pattern or model of the work environment?
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What do the stories told within and outside the company reveal about its culture?
What do the stories told within and outside the company reveal about its culture?
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What is an example of a symbol in the Cultural Web model?
What is an example of a symbol in the Cultural Web model?
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What determines what is expected to happen in given situations in the Cultural Web model?
What determines what is expected to happen in given situations in the Cultural Web model?
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What is included in the Organizational Structure element of the Cultural Web?
What is included in the Organizational Structure element of the Cultural Web?
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What is the primary function of Control Systems in the Cultural Web model?
What is the primary function of Control Systems in the Cultural Web model?
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Who or what has the greatest amount of influence on decisions, operations, and strategic direction in the Cultural Web model?
Who or what has the greatest amount of influence on decisions, operations, and strategic direction in the Cultural Web model?
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What is the main purpose of the Cultural Web model?
What is the main purpose of the Cultural Web model?
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What is the primary purpose of using the Cultural Web?
What is the primary purpose of using the Cultural Web?
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What do the stories element of the Cultural Web reveal about an organization?
What do the stories element of the Cultural Web reveal about an organization?
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What is the significance of rituals and routines in an organization?
What is the significance of rituals and routines in an organization?
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What is the first step in using the Cultural Web?
What is the first step in using the Cultural Web?
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What do the elements of the Cultural Web represent?
What do the elements of the Cultural Web represent?
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What is the purpose of analyzing each element of the Cultural Web separately?
What is the purpose of analyzing each element of the Cultural Web separately?
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What do the rituals and routines of an organization reflect?
What do the rituals and routines of an organization reflect?
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What is the outcome of using the Cultural Web?
What is the outcome of using the Cultural Web?
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Study Notes
Organizational Culture
- Organizational culture is influenced by various factors, including symbols, organizational structure, control systems, power structures, stories, and rituals and routines.
Symbols
- Symbols are company-specific jargon or language used, image associated with the organization, and status symbols used.
- Examples: bright red shuttle vans, bright red courtesy cars, boss wearing overalls instead of a suit.
Organizational Structure
- Organizational structure can be flat or hierarchical, formal or informal, and organic or mechanistic.
- Examples: flat structure with owner, head mechanic, mechanics, and reception; informal lines of authority with receptionist being the owner's wife.
Control Systems
- Control systems are processes or procedures with strong or weak controls.
- Examples: costs are highly controlled, with customers billed for parts down to the last screw; quality is not emphasized, with the goal of getting the work done with the least amount of direct costs.
Power Structures
- Power structures refer to who has the real power in the organization, what they believe in, and how they influence decisions.
- Example: the owner believes in a low-cost, high-profit model, and is prepared to lose repeat customers, with the threat of docked pay keeping mechanics working with this model.
The Cultural Web
- The Cultural Web, developed by Gerry Johnson and Kevan Scholes in 1992, is a framework for analyzing and changing an organization's culture.
- The six elements of the Cultural Web are: stories, rituals and routines, symbols, organizational structure, control systems, and power structures.
Elements of the Cultural Web
Stories
- Stories refer to the past events and people talked about inside and outside the company.
- Examples: company reputation, history of the company, heroes, villains, and mavericks appearing in these stories.
Rituals and Routines
- Rituals and routines refer to the daily behavior and actions of people that signal acceptable behavior.
- Examples: customer expectations, employee expectations, behavior encouraged by these routines, and core beliefs reflected.
Analyzing Culture
- Analyzing culture involves looking at each element of the Cultural Web separately, identifying dominant factors, and determining the differences between the current culture and the desired culture.
- Examples: analyzing stories, rituals and routines, symbols, organizational structure, control systems, and power structures in a bodywork repair company.
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Description
This quiz explores the use of company-specific language, status symbols, and organizational image from the perspective of clients and staff.
