Questions and Answers
Which term can be used interchangeably with corporate culture?
What are the shared values, norms, and artifacts that influence employees and determine behavior in an organization called?
Corporate Culture / Organizational Culture
What do top managers in a company share beliefs about?
How they should manage themselves and other employees, and how they should conduct their business
What are formal expressions of organizational culture typically communicated through?
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Which of the following is NOT a type of culture?
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What defines an apathetic culture?
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What is a caring culture characterized by?
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How is an exacting culture defined?
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What does an integrative culture combine?
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Describe an integrative culture.
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What type of culture does Ben & Jerry's exemplify?
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What type of culture does Starbucks represent?
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What type of culture does Countrywide Financial have?
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What characterizes United Parcel Systems (UPS) corporate culture?
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Study Notes
Corporate Culture and Organizational Culture
- Terms are used interchangeably to describe the environment within an organization.
Definition of Corporate/Organizational Culture
- Encompasses shared values, norms, and artifacts influencing employee behavior and problem-solving approaches.
Beliefs of Management
- Represents shared beliefs among top managers regarding self-management, employee management, and business conduct.
Formal Expressions of Organizational Culture
- Communicated through explicit statements from upper management, including memos, codes of conduct, handbooks, manuals, and ceremonies.
Four Types of Culture
- Apathetic
- Caring
- Exacting
- Integrative
Apathetic Culture
- Characterized by minimal concern for people or performance; employees prioritize self-interest.
Caring Culture
- High focus on people but low emphasis on performance; such cultures are rare among nationally recognized companies.
Exacting Culture
- Prioritizes performance over the well-being of individuals, with low concern for employees.
Integrative Culture
- Merges high concern for both people and performance, recognizing the intrinsic value of employees.
Description of Integrative Culture
- Superiors acknowledge that employees contribute uniquely to the firm’s success, beyond mere job functions.
Ben & Jerry's Corporate Culture
- Exemplifies a Caring Culture, championing community causes and ensuring fair treatment of employees and customers.
Starbucks Corporate Culture
- Represents an Integrative Culture, balancing performance enhancement with strong community engagement and employee care.
Countrywide Financial Corporate Culture
- Reflects an Apathetic Culture, showing little regard for employees or customers while promoting unethical practices for profit.
United Parcel Systems (UPS) Corporate Culture
- Identified as an Exacting Culture, with high standards set for employee performance to maintain delivery consistency and efficiency.
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Description
Test your knowledge on the key concepts of organizational culture with these flashcards from Chapter 7. Explore definitions and important terms related to corporate culture and discover how shared values influence employee behavior. Ideal for students looking to grasp the fundamentals of organizational dynamics.
